Ag Awards

All Slots Casino - Confiscated legitimate winnings, refused to provide any explanation and proofs

Posted on February 27, 2016

Good afternoon,

Have unpleasant experience using rated casino - all slots 11-02-2016 deposited 500 eur via Visa card. Choose Thunderstruck II slot and started playing. Good luck, has a huge winning and after clearing first bonus offer wager, balance was 8000 eur. Few days later verification request came - documents was submitted upon request - photo id and bill. After had some addition emails about credit card copy - all done. And about one or two days later account was closed, no clear answers about case was given.

Hope your site can assist me.

Posted on February 29, 2016


I will be reviewing this query today.

Thank you
Levi H
Jackpot Factory Group.

Posted on March 3, 2016


After review and speaking with our security department this account has been closed.

For security purposes, I can not go into great detail.

However, the deposit was returned to your credit card as "Voided Transaction" due to negative activity.

Levi H
Jackpot Factory Group

Posted on March 7, 2016

Dear @Kazbaytert,

Are you satisfied with the casino's response, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

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