Ag Awards

All Slots Casino - Unable to withdraw bonus winnings, false advertising

Complaint Info
Disputed casino All Slots Casino
Reason Bonus not given
Posted on May 16, 2014

I joined all slots casino using this link http:/­/i.a­ll­slo­tsc­asi­no.c­om­/uk­/aq­/mo­bil­e/3­3bo­nus­_tv.html

Which gave me 33 pounds worth of spins. I played through then all and my balance is 111 pounds., it won't let me withdraw even though the bonus cash is 0.

If you read the link I posted. It clearly states that you don't have to deposit to withdraw cash winnings. I'm new to online casino and the customer service are terrible. Been hung up on twice when I was asking abut no deposit withdrawal.

Please advise

I have screenshots which state that I don't have to deposit to withdraw winnings made from the £33 bonus.

Unsure how to post screenshot here using my phone

Posted on December 12, 2013


If you go on the top left menu and check promotions, you will be able to read the complete terms and conditions of that promotion, where is clearly stated that you do need to deposit to cash out...I do agree with you that the Term of that promo should have been placed in a more prominent position, to avoid confusion, but that's the situation at the moment



Posted on December 13, 2013

Thanks for getting back to me Roberto but, I've decided that I'm going to close my account.

I find it very misleading and obviously you do too which isn't a good sign.

False info, very misleading sign up offer and very poor customer service.

I'll join another casino site.



Posted on December 13, 2013

Dear @dpa,

Please let us know if we may close and solve this complaint, since you decided to close your account?

Posted on December 14, 2013

Yes. How do I do it?

Posted on December 18, 2013

just ask the support to close your account, pretty simple



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