Ag Awards

All Slots Casino - 2918 GBP Non Payment

Complaint Info
Disputed casino All Slots Casino
Reason Declined payment
Amount £ 2918
Rachi888 United Kingdom Message
Posted on January 15, 2015

I have an account at Allslots since April 2013

I made a deposit of 100 during October this year, the account is locked and I don't remember and can't check if I played with a bonus or not.

I won 2918 GBP and cashed out.

The closed my account refusing to pay

I playedVideopoker and maybe other games I can't recall and can't check.

Here is an email I received from them

Congratulations on your £2400.00 payout on PowerPoker- JOrBPowerPoker!

Remember, there's more fun, excitement and winning opportunities waiting for you at All Slots with the best games and some huge jackpots up for grabs.

Looking forward to celebrating with you again soon. Enjoy your winnings!

Shelley Simmons
Shelley Simmons
General Manager

To the email I sent why my account is locked they never answered.

Posted on November 13, 2014

Dear @Rachi888,
Any update considering your complaint? Thank you.

Posted on December 29, 2014

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

Posted on December 29, 2014

Hi Rachi888,

Upon review of your game play, it appears that your play on Jacks or Better and Big Top violated the following rule in our terms & conditions:

8.11.3 Where a player places high-value bets for the purpose of increasing his or her balance, followed by significantly lowering the bet size in order to continue playing without seriously impacting the balance.

Therefore, the casino was within its rights to close your account and withhold any winnings as per this line:

8.11.6 In the event that the Casino determines that a player is using any Irregular Play techniques, the Casino may, at its own discretion, immediately disqualify the player from any bonuses and withhold any withdrawals and/or confiscate any winnings where Irregular Play has been used. Irregular Play will be handled in the same manner as fraudulent activity, as described in clause 6.4 of our General Terms and Conditions.


Posted on January 15, 2015

Based on the evidences presented by All Slots Casino we do not share their opinion that point 8.11.5 and point 8.11.3 were violated by the player. Although there was indeed a change in the games and some lowering of the bets placed by the player, this lowering could not be considered as significant and that is why we do not find player in breach of the aforementioned rules. Unfortunately, the decision of All Slots Casino is final and therefore we don't have any other option, but to close this complaint and mark it as Unresolved.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy