Ag Awards

All Jackpots Casino locked my account and confiscated my winnings

Complaint Info
Disputed casino All Jackpots Casino
Reason Declined payment
Amount € 7600
Posted on July 22, 2014

My account is locked and my winnings of €7600 are confiscated.
I tried to log in today but I was shocked to see my account was locked without notice.
I played here years and have won some money before and go no problems with payouts until now when I win a big amount.
They did pay me €2500 but now when I want to cash the other €7600 they lock my account.
My account has also been verified with documents a few months ago.
I did play with a casino bonus but I have done this the same way for years and I always play the same way following all their T&C.
Whenever I won some money I got payed fair and square.
But now I did nothing different but just won a lot of money and somehow my account is locked.
they just confiscate my winnings without a single call or email.
I truly can't believe this is happening.

Posted on July 18, 2014


Have you contacted the live chat in the casino?

Posted on July 18, 2014

Yes, talked with Justine. But she could not help me and she said this:

I have just reviewed your account and I see that the account had been locked due to discrepancies our Player Security Department has found. Unfortunately I do not have access to more information but your account with us will have to stay locked. Sorry I can't assist.

FlyingDutchman Netherlands
Posted on July 21, 2014

I would like to know why my account is closed.

Posted on July 22, 2014


You forgot to mention that you were locked out of Red Flush casino as well

This would have help me figure out the issue related to your account

I've contacted Red Flush and figured out that you were locked there because of irregular gaming play; this info was passed on us, but not quickly enough to stop the first 2600Euro payment apparently; you won't be able to play in any Microgaming casino in the future - even if you may be able to register and deposit and play, you will be locked out as soon as the information about your first issue is shared...



Posted on July 22, 2014

This complaint is resolved. Player is marked as unwelcome in Microgaming casinos due irregular gaming play.

All Jackpots Casino Complaints

  • 11 of 16 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 2,073 USD avg amount

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