Ag Awards

African Palace Casino - Withdrawal problems

Complaint Info
Disputed casino African Palace Casino
Reason Delayed payment
Posted on May 16, 2014

Having problems with withdrawl. Withdrew winnings on 29th Dec.,2013.

Have emailed and live chatted but no answer on email and live chat gives the same answer...give us 24 hours ...or finance team has it in hand or finance team is not there.

Casino publishes that payouts will be 4 business days but that does not happen.

Was promised I would be emailed and phoned but that did not happen. Have been very patient with this customer service...would not play this casino again.

Posted on January 10, 2014

Hi there,

We are bery happy to confirm that your withdrawal has been processed, and you should be receiving your winnings shortly. We apologize for any inconvenience and frustration caused - it was most certainly not intended - and hope that you will return to African Palace Casino sometime soon.


African Palace Casino

Posted on January 10, 2014

Was surprised to receive email after many tries to get this resolved.

Will not play at this casino again because it should not be that hard to receive winnings.

Customer service is really bad, as promised made to contact via email and phone did not happen. Be wary of this casino.

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Posted on January 14, 2014

Still havent received winnings.

Posted on January 14, 2014

Hi there,

Please allow a bit more time, as payments can take a few days to reach the destination account once processed.


African Palace Casino

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Posted on January 16, 2014

Received withdrawl. Only took 19 days.

Case closed.

Posted on January 17, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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