I always read the Terms and Conditions thoroughly before signing up to a casino and especially their bonus terms.
After signing up (first time sign-up, not multiple accounts) and claiming the welcome bonus. I spent most of the day wagering. After completing the wagering, I ended up with quite a healthy profit. I sent in my proof documents, all seemed ok. However, I then received an email, accusing me of promotion abuse ... which I have no idea how that conclusion was arrived at ... account terminated, banned from group and no funds received. I have tried a number of times to sort it out and resolve the issue, to no avail. I've never had an experience like this before.
The only thing I can think of, is that at one stage (to try and make wagering a little quicker) I opened a second window and had two games going at once. I believe I had Steam Tower on one and Jimi Hendrix on the other (2 of my fave games). After a short period of time, I didn't like doing that, so I closed one of them down and continued my wagering until it was completed.
Please advise what evidence I need to supply. I am not sure I can log into my account, as I haven't tried since receiving the email, which means I may not be able to get the play history. The best I can do is give you my browser history at the time.