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SpinRider Casino - Accused of ''abuse'' without any real proof followed by winnings been withheld

RESOLVED
Posted on 15 March 2018

Hi,

I always read the Terms and Conditions thoroughly before signing up to a casino and especially their bonus terms.

After signing up (first time sign-up, not multiple accounts) and claiming the welcome bonus. I spent most of the day wagering. After completing the wagering, I ended up with quite a healthy profit. I sent in my proof documents, all seemed ok. However, I then received an email, accusing me of promotion abuse ... which I have no idea how that conclusion was arrived at ... account terminated, banned from group and no funds received. I have tried a number of times to sort it out and resolve the issue, to no avail. I've never had an experience like this before.

The only thing I can think of, is that at one stage (to try and make wagering a little quicker) I opened a second window and had two games going at once. I believe I had Steam Tower on one and Jimi Hendrix on the other (2 of my fave games). After a short period of time, I didn't like doing that, so I closed one of them down and continued my wagering until it was completed.

Please advise what evidence I need to supply. I am not sure I can log into my account, as I haven't tried since receiving the email, which means I may not be able to get the play history. The best I can do is give you my browser history at the time.

AskGamblers
Posted on 15 March 2018

Dear @funkyclub,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on 15 March 2018

I used the welcome bonus, deposited 1500kr and received 3500kr to play with. Took me most of the day to wager and ended up with just under 21,000kr

Posted on 15 March 2018

Hello FUNKYCLUB,
Thanks for taking the time to send us this review. We are always paying attention to our user’s comments since we are always working hard to provide an excellent customer service.

Unfortunately, due to the nature of your question, we advise you to get back in touch with us via our live chat. Our live chat team is operative 24/7 and they are always happy to help.


Thanks again,
SpinRider Casino

AskGamblers
Posted on 19 March 2018

Dear SpinRider Casino,

Please let us know if there's some update regarding this case.

Posted on 19 March 2018

I have been paid but still terminated and banned.
You may close this complaint, I have no intention of using them again. Which is unfortunate, cos they do have good games.

AskGamblers
Posted on 19 March 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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