Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

SpinRider Casino - Accused of ''abuse'' without any real proof followed by winnings been withheld

RESOLVED
funkyclub Sweden
Posted on March 15, 2018.

Hi,

I always read the Terms and Conditions thoroughly before signing up to a casino and especially their bonus terms.

After signing up (first time sign-up, not multiple accounts) and claiming the welcome bonus. I spent most of the day wagering. After completing the wagering, I ended up with quite a healthy profit. I sent in my proof documents, all seemed ok. However, I then received an email, accusing me of promotion abuse ... which I have no idea how that conclusion was arrived at ... account terminated, banned from group and no funds received. I have tried a number of times to sort it out and resolve the issue, to no avail. I've never had an experience like this before.

The only thing I can think of, is that at one stage (to try and make wagering a little quicker) I opened a second window and had two games going at once. I believe I had Steam Tower on one and Jimi Hendrix on the other (2 of my fave games). After a short period of time, I didn't like doing that, so I closed one of them down and continued my wagering until it was completed.

Please advise what evidence I need to supply. I am not sure I can log into my account, as I haven't tried since receiving the email, which means I may not be able to get the play history. The best I can do is give you my browser history at the time.

AskGamblers
Posted on March 15, 2018.

Dear @funkyclub,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

funkyclub Sweden
Posted on March 15, 2018.

I used the welcome bonus, deposited 1500kr and received 3500kr to play with. Took me most of the day to wager and ended up with just under 21,000kr

Posted on March 15, 2018.

Hello FUNKYCLUB,
Thanks for taking the time to send us this review. We are always paying attention to our user’s comments since we are always working hard to provide an excellent customer service.

Unfortunately, due to the nature of your question, we advise you to get back in touch with us via our live chat. Our live chat team is operative 24/7 and they are always happy to help.


Thanks again,
SpinRider Casino

AskGamblers
Posted on March 19, 2018.

Dear SpinRider Casino,

Please let us know if there's some update regarding this case.

funkyclub Sweden
Posted on March 19, 2018.

I have been paid but still terminated and banned.
You may close this complaint, I have no intention of using them again. Which is unfortunate, cos they do have good games.

AskGamblers
Posted on March 19, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

SpinRider Casino complaints

  • 7 of 10 resolved
  • 21 hours avg response
  • 1 week avg complaint life
  • 23,938 USD avg amount

Have trouble with SpinRider Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds