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Eurofortune Casino - Account Locked

Complaint Info
Disputed casino Eurofortune Casino
Reason Account closure
Amount £ 30
jhjh2345 United Kingdom Message
Posted on October 2, 2014

I joined this casino recently and deposited and played £30. I played a number of hands of Blackjack ending up with my £30 back again. I then stopped playing and closed the casino leaving my £30 balance intact. A few days later when I reopened the casino I got a message to say my account was locked and to please contact support. I have since emailed their support 3 times but have received no acknowledgement from them.

Posted on September 24, 2014

Hi there,

Your account was locked because you tried the wrong password 3 times. We have sent you an email with instructions to use the forgot password feature. Please follow these instructions to log back in.

Kind Regards,

Eurofortune Casino Support

jhjh2345 United Kingdom Message
Posted on September 26, 2014

I have used the forgotten password link and now have access to the Casino, however before this communication I had tried the forgotten password route and the account remained locked. Anyhow I tried to withdraw my balance back to Skrill with whom I made my initial deposit only to receive an error message.
When I contacted live chat I was immediately questioned about why I wanted to withdraw, and given wrong info about the minimum withdrawal amount for my chosen method. They said £100 min while cashier info said £25. They have also asked me for verification documents including credit card details - but I did not use a credit card - I have sent them an email explaining this along with ID and utility bill and now awaiting reply...

jhjh2345 United Kingdom Message
Posted on September 28, 2014

Ok my verification documents have been accepted and I have requested a withdrawal. It turns out that I may have been using the wrong email address with my Skrill Account - in which case I apologise to Eurofortune. I will withdraw this complaint if I receive my money ....

Posted on September 29, 2014

This complaint was for a locked account. I do believe it should be closed. You will of course receive your withdrawal if your docs are approved and everything is correct.

Posted on October 2, 2014

We got information from a Submitter that this complaint is resolved.

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