Ag Awards

123VegasWin - Delayed withdrawal, no way of contacting this casino

Complaint Info
Disputed casino 123VegasWin
Reason Delayed payment
Amount £ 550
Posted on July 22, 2016

I joined this casino on 14/07/16 after finding them on AskGamblers. I deposited £20 and then a further £30. After playing through the bonus successfully, I made a withdrawal of £550 via Neteller (copy attached) and was to wait 24-48 hours for approval. I thought nothing more of it and continued to deposit and play over the weekend, and with each deposit received an email confirmation receipt. On Monday 18/07/16, I replied to my withdrawal confirmation email asking if they required anything further from me and got no response so on Tuesday 19/07/16 I went onto Chat on the website (which isn't actually a chat - it sends them an email!) and asked again if they required any further information. I also called the number given for UK players but this merely goes to an answering machine every time you call it. Still no response on Wednesday so emailed again and tried calling again and no response and today (which counts as the fifth working day) still no response via email or phone messages. I am now extremely concerned that this is some sort of scam (after seeing my bank statement - the payment processor is based in China!). There is absolutely no way of contacting the casino, yet their Contact page includes the statement "Please email our support team at suppor­[email protected]­23v­ega­swi­ for any matters relating to our casino and your question will be answered as quickly as possible, and within 24 hours.
You can also contact our Live Support by telephone on +44 845 299 3715 during UK working hours." This is simply not true. The FAQ page states any withdrawal request will be approved or rejected within 5 business days and they state "If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support staff." but like my title says there is no way of contacting this casino.

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