Why do I keep contacting customer support? Oh, let me think about that, maybe because I have not been given a clear answer from the get go! Or maybe its because no one has sent me one confirmation email, phone call or anything letting me know that you have received all my personal information that you requested. Or it could be the fact that I keep getting hung up on while they are reviewing my account. Most of all Roberto I have been told that my withdraw would be processed, now, and I am going to list them all so I can be as clear for you as possible,... by my Mastercard, which was not even my deposit method so I was asked to send front and back which I reluctently did, oh yes, then after I sent that document I was told "no sorry Mastercard does not allow us to do a withdraw to them"??? I was told that it was manatory for 100 dollars to be put on my Mastercard even though I did not use it for that deposit and the remaining 600 dollars would be put back in my bank account which is the way I did my depsoit through InstantBanking. Then I was told no we cant transfer the withdraw to your bank account because I live in Canada, then I was told I should sign up for Skrill or one of those third party companies, then I was told I can pay $45.00 USD (I live in Canada) and have it couriered to my door, then I was told about this Swift payment which was a total joke on my end. I had to go to my bank and have them fill out more personal information and email it so you could send it through Swift to my bank account, then I was told I have to contact Citadel Commerce and see if i could register an account with them? Then to top it all off when I tried to do the withdraw process from the account section or bank section from the casino none of the codes that you asked for worked so I conferenced called my bank at the same time I had a customer support staff from All Slots and the bank was giving him the codes to enter directly and guess what? still did not work. So tell me Roberto you act as if I have no reason to lose my patience. Just by your pompus response you show your lack of people skills. Why do I call so much you ask?