Ag Awards

Euro Palace Casino - Stalling my payment and verification

Complaint Info
Disputed casino Euro Palace Casino
Reason Verification issues
Amount $ 3000
Posted on June 12, 2015

I have won 3000 dollars on Wednesday 3rd of June on Euro palace i have send my documents in 4 times to get verified. Everytime i have spoken to them on live chat they have a different excuse sorry we havent received anything. Or they have had a backlog or they tell me security staff havent looked at it its been more the 24 hours and more then 48 hours. Or you havent send anything to us i have all the emails i have send to them with my documents. All i want is my winning it was so easy for them to get my money but not pay me its just not fair

Posted on June 12, 2015

Any update considering your complaint? Thank you.

Posted on June 12, 2015

Tey send me a email confirming it should be in my bank 3 to 5 days let's see. Keep uou updated onces they come in

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