Complaint #51
All Slots Casino
10k declined payout
11 years ago
At the start of January 2015 I won $10,000 fair and square with All Slots casino and withdrew the money. I call the casino a few days after I withdrew as I had noticed the money had disappeared from my account only to be told by customer service that my cheque was in the mail.
After waiting a little over a week and still no cheque I called the casino again and was told that I had been sent an email for verification documents to be sent through which I sent over the course of that next week. I got confirmation emails advising that my documents had been received so I again called and was told that everything was verified and approved for my cheque to be sent.
Great I thought and that was nearly a week and a half ago so I called today and was told that my Withdrawral wasn't approved as I had used another card to deposit funds into my account which had someone else's name on it, of course now I was at the point of frustration and the operator 'Eric' told me he would look into it and call me within the hour. The hour came and went so I called back and spoke with 'Justin' who told me the same thing he would look into it and call me within half an hour and sure enough Justin called to advise that he had no news but was keeping me updated that he was still waiting. About an hour or so later Justin called me back and advised that the finance dept had reverified my information and there were no problems. Then another hour had passed and I got another call from Eric and was again told that my Withdrawral was declined. I asked to speak to someone higher and was put into 'Danny' who again told me that because I used a card that didn't have my name on it even though it was verified with a letter from the card holders they had confiscated my winnings.
The cards used that did not have my name on them were used AFTER I had already withdrew my $10k so how can the use of these cards have anything to do with the decline of the money they owe me????
After waiting a little over a week and still no cheque I called the casino again and was told that I had been sent an email for verification documents to be sent through which I sent over the course of that next week. I got confirmation emails advising that my documents had been received so I again called and was told that everything was verified and approved for my cheque to be sent.
Great I thought and that was nearly a week and a half ago so I called today and was told that my Withdrawral wasn't approved as I had used another card to deposit funds into my account which had someone else's name on it, of course now I was at the point of frustration and the operator 'Eric' told me he would look into it and call me within the hour. The hour came and went so I called back and spoke with 'Justin' who told me the same thing he would look into it and call me within half an hour and sure enough Justin called to advise that he had no news but was keeping me updated that he was still waiting. About an hour or so later Justin called me back and advised that the finance dept had reverified my information and there were no problems. Then another hour had passed and I got another call from Eric and was again told that my Withdrawral was declined. I asked to speak to someone higher and was put into 'Danny' who again told me that because I used a card that didn't have my name on it even though it was verified with a letter from the card holders they had confiscated my winnings.
The cards used that did not have my name on them were used AFTER I had already withdrew my $10k so how can the use of these cards have anything to do with the decline of the money they owe me????
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