Ag Awards

Vera John Casino - A 10 € trouble, is this really necessary?!

Complaint Info
Disputed casino Vera John Casino
Reason Declined payment
Amount € 10
Posted on July 24, 2014

I have deposited 30 and lost 20 after losing 20 i had enough of this and requested a withdrawal to my skrill account of 10 ,after that they wrote me i did not wagerd my deposit at least once ,i have checked my transactions and my winnings was more then 12€ after 12€ i stoped counting but this proofs , i have lost 20 of my money and min 12 of the winnings an this is the proof i have wagered more the 30 but they cannot count or whats wrong with them

Zeljkop Croatia
Posted on May 31, 2014

they have admitted ,that they have made a mistake and they have paiddout my 10€

Posted on June 3, 2014

Hi Zeljkop,

We want to apologise once again for the mistake made by our payments team and any inconvenience or distress this may have caused.

To extend our apology we added some coins to your account after processing the withdrawal, so you can buy spin credits or free rounds in the Vera&John shop.

Thank you for playing at Vera&John and we do hope you’ll have better luck on your next visit.

Best regards

Vera John Casino Complaints

  • 12 of 12 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 5,377 USD avg amount

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