One thing that I did not like from the start was that they were offering 72 free spins from residents from some countries but unfortunately my country was excluded. Also for all the excluded countries from the free spins offer there was a higher wager requirement of 50 times the bonus amount, and for the rest countries was only 40 times. I really hate when casinos have these kinds of restrictions.
So I proceeded to my deposit but I saw that I did not have received the welcome bonus. I searched for live chat but since I saw they had only email support I emailed them my problem. Usually when casinos have only email support are fast on responding to the players but after I was waiting for a couple of hours I did not had received any help or email from the Tivoli staff. Eventually my problem was solved after three days which I find it unacceptable, although I got my bonus.
Anyway I did not waited much longer the day I deposited and I started playing only with my deposited balance with a lot of nerves because of this situation. So you can imagine that my deposit did not last for long and I lost my balance very fast in 15 minutes.
I have to say that this was one of my worst experiences with online casinos. I am glad to see though that Tivoli Casino has now live chat and is able to help the players faster now.
When it comes to our Welcome Bonus Package, we have deposit bonuses to a value of €200 that everyone can use. However, the 172 free spins are not available to all countries. We always recommend that you read the T&C of the offers before you make a deposit.
Regarding the wagering requirement, it is still 40 times no matter which country you are from. We do not change it depending on your country. We are sorry if you got that impression.
Our Customer Support offers Live Chat every day between 11:30 and 19:30 CET, and you are always welcome to contact us by E-mail too.
Affiliate Manager Tivolicasino.com