Next, I clicked on the Live Chat button. Service not available, so I send my query via their email form instead. I browsed further into the casino's Terms & Conditions, and found many tricky and sticky terms in there to trap players! The most important one is, any new player who takes up that 100% welcome bonus can only withdraw a maximum of the deposited amount +30%! This is the first time ever I saw such a blardy ridiculous withdrawal limitation! The 2 choices I mentioned earlier on, only required a minimum of $5 deposit to claim the free spins or the 20 Franks bonus money, both without any wagering attached. At first glance, this would seemed like a fabulous offer! No wagering at all. Make a good win from those free spins or that bonus money and can withdraw the winnings. Well, it isn't like that at all! Nosirree! It's a blardy trick to catch ignorant new players to make a deposit, play and then cannot make any withdrawal. Why? Because for a $5 deposit, the maximum allowed to withdraw will be $5 +30%, which equals to $6.50! For a $50 deposit, it will be $65. So, if you had won $500 from either the free spins or the bonus money, for example, then you can only withdraw $6.50 if it was a $5 deposit! Utter rubbish!
The 100 free spins offer was finally confirmed by the casino's support team via an email reply. It stated that I need to validate both my email and phone number, and to make the required deposit amount. What deposit amount? Nothing was mentioned in the email! Do they mean $5, or $50, in order to qualify for that 100 free spins? I managed to get the Live Chat host soon after, and he confirmed it required only a $5 deposit. So, there you go. Running around the bush, never informing the whole truth, trying to make players make their $5 deposits, only to realise later on that no withdrawal is possible at all. No casino anywhere would allow a withdrawal amount of just $6.50, if you don't know this! There is always a minimum stipulated amount, usually $20, but can be as high as $100. So, what can any player do with that $6.50? Nothing, except to play it all off to zero and lose the $5 deposit! And the casino team will be laughing all the way to their bank!
Thank you for your feedback. We highly recommend you to read attentively terms and conditions and also «Bonuses» part at our casino before the leaving any feedbacks. Now let's go through all your claims.
100 free spins is a promotion which is available through the list of our partners.
For example, if you click to the banner or 100 free spins ad you have to go to the website and get the bonus right after the email confirmation and deposit in 25 euros/dollars amount. According to our rules we do not have any wagers for the registration bonus. You are able to withdraw your money immediately and without any limits. Unfortunately, we do not understand what do you mean by 6.50$ and 30%. Perhaps you have mixed something up.
Probably, you registered at our website without following any ads. In this case you were able to choose between 4 bonuses (10 free spins, 20 Franks for free, double Franks or special cashback ). In order to get the free spins all you need is to confirm your email, phone number, then to make a deposit in any amount (the amount of minimum deposit is 3$, not 5$ as you said earlier). After these actions you will be able to receive 10 free spins in the «Jurassic Park slot-machine» with 0,30 USD/EUR per each spin. There are no wagers for these bonuses also.
In addition, every new player has opportunity to use 100% to the deposit bonus. The bonus explanation is written in «Bonuses» part. Probably, you were upset by the fact that the maximum withdrawal amount is deposit+30%, but, please, be attentive that the wager for this bonus is only x3,5 and also there are no limits for maximum amount of additional money that you can get. If we made x35 wager and set limits for additional money you wouldn't like it. Maybe, we will do that soon.
Now the Live Chat is available only 14 hours per day and we can totally understand your unsatisfaction, but we will change it in a few weeks.
We want to apologise for false bonus information which is provided by our partners. If we get any complaints from our players we contact website's owners and ask them to correct the information immediately.
Dear Afi4wins, please, contact us via email and provide the email address which is connected to your account so we could check the information and compensate free spins if there was a mistake from our side.
Have a great day!
Frank Casino Support.