So fast forward, after a few hours while playing I tried contacting them again and got thru. I started talking to someone about the issue, and what happen to my bonus. At first, the customer care service(CCS) said I already used that bonus. Then I said I checked my transaction ever since I registered and last night was my first deposit. He then said that it was a mistake he was checking someone else's account or something like that I dont really remember the detail that much. So then he said i'll give you the bonus, and I got the extra 50$. What I dont get though is the rules. So I said, so the amount I played awhile ago doesnt count on the wager of the bonus. And he said no, that I have to use the bonus funds first to start the wagering.
My balance that time was 31+50(bonus). So I said I need to lose my real funds first so the wagering could start? And he also said but if you win big now(while using the real funds) you can withdraw and the bonus will be canceled. And he also said that basically the bonus is like a 2nd chance. what kind of bonus is this exactly? You should put that in the description. 100% match bonus, wager will start once you lose the real funds you deposit. Dont forget you have 7 days to finish it.
So if you break even with your real funds in 7 days you will lose that bonus. Was really disappointed with the bonus terms.