Complaint #29 Stake Sportsbook

Deposit not credited and no from Stake support

By Kiranvaahin

1 year ago

USDT Deposit Not Credited, No Response from Stake Support

Complaint Description:

On May 8, 2025, I deposited 50 USDT to my Stake.com wallet via the BSC (BEP20) network. The transaction was fully confirmed on the blockchain with thousands of confirmations.

Here are the key details:

Transaction Hash (TXID): visible on the screenshot

Stake Wallet Address Used:visible on the screenshot

Network Used: Binance Smart Chain (BEP20)

Amount: 50 USDT

Date/Time: May 8, 2025 – around 05:29 PM UTC

The funds were sent from Binance and confirmed successfully, but Stake has not credited the funds to my account. I have contacted their support multiple times and attached full screenshots (which I am also submitting here), but I have received no reply at all for over 24 hours.

This is extremely concerning, and I believe this should have been resolved automatically or at least manually by their team by now.

I request that Stake.com either:

1. Credit the 50 USDT to my Stake account immediately, or

2. Refund the amount to my originating Binance wallet.

Thank you for your help in resolving this issue.

Disputed sportsbook Stake Sportsbook

Reason Amount not credited

Amount $50

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, confirming that the deposit as subject of this complaint, has been received, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Kiranvaahin

1 year ago

Subject: Request for Compensation Due to Deposit Delay

Message:
Our

> Hi Stake Support,

I appreciate that my deposit was finally credited, but it took over 2 days , and during that time I missed opportunities of games bets event and faced stress.

As a regular user, I kindly request if you could offer any form of compensation or bonus (like a reload, free bet, or rakeback boost) as a gesture of goodwill for the inconvenience.

Thanks for your help and hope for a smoother experience going forward.
And hereby I attach our mail in the screenshot and our stake delay resolved and our usdt address in binance (BEP20) : 0x4f21a266550048b5c8f9dd2ef8953e534049c334 and transaction Hash ID: 0x882c3b7cdd7f5c3c68dd19e9395eee08bce761ba392a3a94eb848ae692961e52 and herby I attach the transaction screenshot

Stake Sportsbook

• Representative

1 year ago

Dear Kiranvaahin,

Could you please provide us with the transaction hash for this USDT deposit? This will help us locate the specific transaction and provide you with accurate assistance.
Once we have this information, we will be able to address your inquiry.

We appreciate your understanding.

Kind regards,

AskGamblers

• Support Team

1 year ago

Dear Stake Sportsbook ,

Kindly note that we have just sent info manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Stake Sportsbook Complaint Stats

Resolved 5 / 5

Avg. Amount $22

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Stake Sportsbook Complaints

See all complaints for this sportsbook

Deposit amount has not been credited

I had made a deposit of 4000 inr,
Through upi on 10:48pm on 21st may,
It hasn't been credited to wallet yet,
I have been raised enquiry after 24 hours of transaction, yet I didn't get any reply or amount hasnt been credited yet,
I have contacted support team to, they aren't responding properly, I have shared all the details,
Please help me get my money back.

46h left

₹4,000

Account suspension and withholding of funds username

"I am filing this complaint against stake.com regarding a permanent account suspension and the confiscation of my $3,000 balance. I successfully completed Level 1 and 2 verification. For Level 3 (Proof of Address), I submitted a comprehensive package of my last 3 months of residency documentation as requested.
Despite my full cooperation, the casino summarily closed my account and informed me via email and live chat that the decision is permanent and my funds will not be released. No specific breach of terms was cited. I am requesting the reopening of my account or, at minimum, the withdrawal of my legitimate balance of $3,000."

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Deposit not credited and Stake refusing the human support

I deposited INR 2,500 into my Stake account. The amount was successfully debited from my bank account, but the deposit was never credited to my Stake wallet.
I have tried multiple times to contact Stake support. Email support has been completely stopped, and live chat only provides automated bot replies with no option to speak to a human agent. I am being refused proper assistance and no refund or resolution has been provided.
I have full proof of payment including bank statement, transaction ID, and screenshots. Despite this, Stake has failed to investigate or credit my funds.
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Stake does not want to give me my bonus

On November 11, 2025, Stake sent me a personalized email addressed to my username “dammyayomm” offering a $60 bonus if I wagered $60+ per day on sportsbook events for 5 consecutive days.

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- Started within 2 days

- Wagered only on the sportsbook

- $60+ every day for 5 straight days (screenshots attached)

The email contained no mention of VIP level, previous activity, or any other condition.

Support now refuses to credit the bonus and claims “Marketing handles it” with no further explanation.

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Rejecting all KYC docs and asking for the impossible

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In order to satisfy level 4 KYC I have shown bank statements proving my sale of old crypto investments and a larger bank transfer which was the result of an inheritance. They have rejected all of this, demanding payslips from my employer, a letter from my employer, and bank statements matching these payslips. These are impossible to produce as I am self-employed, but they insist I must have payslips and there is no other way to resolve this.

As you can see they are completely unreasonable and have no intention of unbanning my account. There is nothing wrong with any of my documents, yet they just keep asking for what is impossible to provide. According to them I have to be a landowner and have an employer with a high level of income just for the privilege of losing money on their site. I want to remind you that there has been 0 mention of breaking any TOS, this is simply impossible KYC that they are demanding.

Resolved