Betfair Affiliates - Unpaid Commission

I have not been paid any commission since September 2017 and currently have over £550 of commission outstanding.

I have emailed the team at Partne­rsh­ips.Pa­yme­nts­@be­tfa­ir.com on the following dates:
1/2/18
2/5/18
14/5/18

Unfortunately I haven't received a reply to any of those. I've never previously had a problem.

Kind Regards

Steve

Hi Steve,

Sorry to hear that you have had trouble with this. We will have a look for you and get back to you as soon as possible.

Regards,
Luke

Hi Steve,

Thanks for your patience whilst we looked into this matter. We have confirmation from the Affiliates team that this issue should be resolved. They have got in touch with you via email to give you the latest update. If you have changed your email address please contact us via Social @BetfairCS or directly via Facebook and we can look into updating this for you.

If you have any further issues whatsoever feel free to get in touch.

Thanks for contacting us and have a nice evening,
Luke

Dear @sttrow,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Hi Luke

Thanks for getting back to me. I can confirm that I have been paid.

The confusion is in 2 parts:

1) - The payee name that comes in via Skrill has changed, therefore I didn't notice it amongst the others
2) - My affiliate account still shows the payments as being outstanding

Can I please ask in future that someone replies to emails because raising a complaint on here was not my preferred method of communication.

Thanks to Ask Gamblers for providing this platform.

Kind Regards

Steve

Hi Steve,

Thanks for confirming that you have received the funds, that's great news. Apologies for the inconvenience. We have provided the feedback to the team and hopefully you shouldn't have any trouble going forward. If you do have any issues in future feel free to contact us as you wish and we will look into your query immediately.

Regards,
Luke

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.