Betfair Affiliates - Unpaid commissions

Dear Sir or Madam,

I am not sure if this is just misunderstanding or there is a reason but I have valid account and I noticed that after some time my payment invoices has been stopped to pay.
I include screenshot on which I can see that one payment has been failed. After this failed transaction history says that one transaction has been processed and since then no more invoiced has been cleared even though minimum threshold has been reached.
I tried to reach payment team as well but I am not getting answers after a week.

Maybe this way we can figure out what happened and so I can be happy to promote brand in future.
Thank you for understanding and I hope in soon resolve!
Kind Regard,
Pamela

Dear @pamc4,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed commission payment/s.

Thanks for cooperating the AskGamblers Complaints Team.

Hi I attached latest news on my account. I am not sure what made stop paying commissions in 2016 until today. Find out this would be helpfull.

Thank you,
Pamela

Hi Pamela,

I am sorry to hear this. Currently I do not have any details regarding why you have stopped receiving commission. What I will do here is loop in the Partnership team to have a look into your query. Bear in mind that it is currently Friday so a reply will most likely be received on Monday. Rest assured once I have an update for you I will notify you immediately.

Should you require any further assistance please do not hesitate to ask.

Kind regards,
Andrea

Hi Pamela,

I can confirm our Partnership team has looked into the issues. They have now forwarded the case to our payments team to resolve. Once again apologies for the inconvenience and thank you for your patience.

Regards,
Andrea

Helllo Andrea,

Thank you for your recent update.

Do you please know what happened that past payments has been not processed? Also if I may I ask you could please inform me if the payments will be processed this month?

Thank you very much!

Regards,
Pamela

Hello Pamela,

Unfortunately the exact details have not been shared with me. I can confirm that going forward all payments should go ahead as normal, unless specified otherwise. If this issue continues to persist please do let me know and I will make sure this is chased up.

Regards,
Andrea

Hi Andrea,

Thank you again for your reply.

If I may ask you please could you check with your team as it is already 19th and ussually payments are made by 15th and I still has not received outstanding commissions. Could you please follow up when it is scheduled for process and update me?

Thank you!
Kind Regards
Pamela

Hi Pamela,

I have just chased this up for you and I'll get back to you with more information once they respond. Apologies once again.

Regards,
Andrea

Hi Andrea,

Thank you for letting me know. I am still awaiting your response.

Kind Regards,
Pamela

Hi there,

Unfortunately I am yet to hear back from the team, apologies for the repeated delays.

Has the payment gone through? If not I will ensure this is taken care of as soon as possible.

Regards,
Andrea

Hello Andrea,

Thank you very much for comming back. I am still waiting for payment this has been not received yet unfortunatelly.

Kind Regards,
Pamela

Hello Pamela,

I have personally chased this up for you. Unfortunately due to internal movements within the payments team, payments are currently delayed due to a backlog. I will keep you in the loop as much as possible. We hope to resolve this issue soon.

Once again apologies for the inconvenience.

Regards,
Andrea

Hello Andrea,

Thank you for keeping me updated and also for chasing the issue.

I really hope this will be resolved soonest possible. This is to inform that issue continue and still has not been resolved.

Kind Regards,
Pamela

Hi Pamela,

You are most welcome. Rest assured we will get this resolved.

Regards,
Andrea

Hello Andrea,

I know you working on it. I just keep my obligation to inform about issue that still has not been resolved and issue waits for outcome from betfair side.

Thank you!
Pamela

Hi Pamela,

Thank you for your message. I am trying my best to get this resolved soon for you. I realise this has been pending for long. I will update you when I have more details for you.

Once again thank you for your patience.

Kind regards,
Andrea

Hi Andrea

Just another update to the issue. Please can you gather some more information to the case?

This issue still has not been solved.
Thank you!

Kind Regards,
Pamela

Hi Pamela,

Thanks for getting in touch. You should be receiving an email from a senior member of team in question with some details regarding your case.

Regards,
Andrea

Hi Andrea,

I am really sorry but until now I have not received any reply from betfair affiliate team. I did send them emails also but no responses on this end. Due to no responses I post this issue on forum which is very sad solution actually.

I have checked my email box and I could not find email from senior member. Please can you update me here when message is sent to me?

This may help both sides to solve this!
If you have any update please let me know.

Thank you.
Pamela

Hi Pamela,

Would you be able to confirm your email address via private message? (Do not attach it to this public forum for your own security). I will double check the email was sent to the correct email address for you.

Regards,
Andrea

Hello Andrea,

Been very upset and disappointed with reply.

I have received email from team after very long time first response.

In email Betfair state this point from terms and conditions

7.4 Betfair reserves the right to immediately suspend or terminate any account it believes such account to be involved in fraud, money-laundering and/or any other form of illegal or suspicious activities, to withhold any amounts due on the account, and to report such details as it reasonably considers are necessary to relevant authorities.

To which I replied that commissions has been paid by 2016 but rest has not been paid since 2016 and on.

Before I raised an issue with askgamblers I sent an email to Befair affiliate team to which I have not received reply. My email said this:

"I would like to kindly ask you for advice and help. After longer time I have check my reports and I see open payment statuses. Could you please check on my screenshot and let me know if there is technical or other issue with payments?"

I am really shocked that after I post clear system failure from their side they rather tell me I am one who is breaking the terms and conditions.

The scariest reply I received from them was following:

"FYI – It is very unlikely that she only noticed now that the system did not process pending commissions since 2016. "

If this is really reasonable ground for withholding commissions than nobody should try to solve issue with Betfair which clearly does not seek to solve problems other ways then closing an accounts.

It would be vital to know that generated commissions came from illegal fraud or money laundering activity. As I stated in my email reply to Betfair that participating in those money laundering or fraud activity may be really unlikely.

Thank you!

Pamela Hollosyova

Hi Pamela,

Unfortunately due to the nature of the case we are unable to assist you further via a public platform. This of course is due to the details necessary to discuss your issue in full. I suggest you reply to the email with any questions you may have as reply will now be going straight to the team in question and they will be able to discuss your issue openly and in detail via a private and secure channel.

My sincere apologies for the inconvenience, however I trust you understand the my reasoning.

Kind regards,
Andrea

Hello Andrea,

I have tried to wait for few days to email answer to come but unfortunately no replies has been received yet. Is it possible to follow up the issue? The questions has been not answered. Customers has generated commissions which should be paid in my opinion or there should be reason stated. If not publicly I think it is fair to at least reply to my emails and say true reason.

I would believe it is even better for company when there was months generating you profit. It is stunning that when I asked for processing pending balance representative of Betfair will rather state wrong doing on customer’s side.

Thank you.
Pamela

Hi Pamela,

Unfortunately due to internal policy I will no longer be able to assist you via this platform. Kindly direct any queries you may have to the team via email. Responses are not immediate due to the amount of emails they may have to process.

Apologies for any inconvenience.

Kind regards,
Andrea

Hello Andrea,

Thank you for getting back to me.

It is unpleasant situation however I have to update forum that Betfair has not replied to me since then.
I believe Betfair has no wrong intention but unfortunatelly communication fails.

I keep updates on issue.
Thank you.
Pamela