Vegasino Sportsbook Complaints

I have two initiated withdrawals on their Site. I tried to reach out to them by live chat, and also email.

On email got an auto reply that they received my complaint and Will react soon, they did not..

On live chat I get robotic answers, that they know about the delay, but be assured that I Will receive my funds very soon.

They do not ask any verification, nothing whatsoever. I won the money with sports betting, and yet I still don't know anything about my winnings, when Will I get them, jf I get them ever. Please help.

Dear AskGamblers,

I am writing to formally raise a complaint regarding a delayed withdrawal on my account on Vegasino

On February 28, 2026, I requested a withdrawal of $305.00 via Interac e-Transfer. According to my account, the transaction has already progressed through the stages of “Requested,” “Under Review,” “Approved,” and “Processed.” However, despite reaching the “Processed” stage, I have yet to receive the funds.

I have contacted their live support team, and while I was informed that there is a delay, I was also assured that there are no issues with the processing itself and that my funds are safe. Additionally, I was told that the withdrawal is already well past the expected payout date. Unfortunately, I have not been provided with a clear timeline for when I will receive my money.

This situation is both frustrating and concerning. A withdrawal that has been marked as processed should not experience such an extended delay without a clear explanation or resolution timeline.

I kindly request:

Immediate clarification on the status of my withdrawal

A confirmed payout date

Prompt release of my funds without further delay

I look forward to your urgent response.

Hello,

I deposited 200 Euro to get a 140 Percent Sportbonus, so 280 Euro. My rollover was 6 times deposit plus bonus, so 480*6=2880 Euro.

I reached this amount a few days ago and have not paid out my bonus.

In Live Chat, I got told it is a technical mistake, and I need to wait that they to correct it. I also got told to delete my cookies and cache, but nothing helped.

I also got told in Live Chat that I should not worry about the time of the Bonus Rollover because the technical error is not my mistake. But today the time ran out, and my bonus got deleted. So I lost my bonus after I had already fully wagered it because of technical problems from Vegasino.

Dear AskGamblers Team,

I am submitting this complaint regarding a pending withdrawal from Vegasino Casino.

< personal information removed >

Date(s) of withdrawal request: 27.07.2025 / 30.07.2025 / 01.08.2025

Amount requested: € 1800,00

Withdrawal method: Mifinity

I have never been asked to complete KYC verification for these withdrawals.

Previous withdrawals have already been processed successfully. Despite multiple follow-up emails to the casino support team, I have not received my funds or a clear explanation for the delay.

The casino initially stated that withdrawals are processed within 3 business days, but this time frame has already passed. I have attached screenshots of my withdrawal request, my account balance, and all communication with the casino support.

I kindly request AskGamblers to assist in resolving this matter and ensure my withdrawal is processed as soon as possible.

Thank you for your assistance.