Complaint #2 Vegasino Sportsbook

Bonus rollover reached but bonus not paid

By migey88

6 months ago

Hello,

I deposited 200 Euro to get a 140 Percent Sportbonus, so 280 Euro. My rollover was 6 times deposit plus bonus, so 480*6=2880 Euro.

I reached this amount a few days ago and have not paid out my bonus.

In Live Chat, I got told it is a technical mistake, and I need to wait that they to correct it. I also got told to delete my cookies and cache, but nothing helped.

I also got told in Live Chat that I should not worry about the time of the Bonus Rollover because the technical error is not my mistake. But today the time ran out, and my bonus got deleted. So I lost my bonus after I had already fully wagered it because of technical problems from Vegasino.

Disputed sportsbook Vegasino Sportsbook

Reason Wrong calculations

Amount €280

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

migey88

5 months ago

Hello AskGamblers Complaint Team,

yes the issue is resolved. I got all my money thanks for your help.

AskGamblers

• Support Team

5 months ago

Dear @migey88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

migey88

5 months ago

Hello i could now request 2 Withdraws from Vegasino Sportsbook and can happy inform you that i have received both withdraws today successfull!

Vegasino Sportsbook Complaint Stats

Resolved 3 / 5

Avg. Amount $651

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Vegasino Sportsbook Complaints

See all complaints for this sportsbook

Account under review

After winning on Vegasino I tried to login and was met with a message of "account under review" unable to login.

I emailed support and got the message that they are looking and sending it to the department etc.. this has now been the constant back and forth for over 4 months even sending more KYC documents.

I have the rest of the emails to post as I constantly have been asking which I can attach after posting this.

Unresolved

Delayed withdrawal since 28th February 2026

Dear AskGamblers,

I am writing to formally raise a complaint regarding a delayed withdrawal on my account on Vegasino

On February 28, 2026, I requested a withdrawal of $305.00 via Interac e-Transfer. According to my account, the transaction has already progressed through the stages of “Requested,” “Under Review,” “Approved,” and “Processed.” However, despite reaching the “Processed” stage, I have yet to receive the funds.

I have contacted their live support team, and while I was informed that there is a delay, I was also assured that there are no issues with the processing itself and that my funds are safe. Additionally, I was told that the withdrawal is already well past the expected payout date. Unfortunately, I have not been provided with a clear timeline for when I will receive my money.

This situation is both frustrating and concerning. A withdrawal that has been marked as processed should not experience such an extended delay without a clear explanation or resolution timeline.

I kindly request:

Immediate clarification on the status of my withdrawal

A confirmed payout date

Prompt release of my funds without further delay

I look forward to your urgent response.

Unresolved

$305

Delayed withdrawal from Vegasino casino

Hello,

I requested a withdrawal from Vegasino to my bank card. My account is fully verified and KYC documents have already been approved.

According to the casino's terms, withdrawal processing should take up to 3 business days. This time has already passed but the payment has not been completed yet.

I contacted the casino support but the issue is still unresolved. I would like AskGamblers to help resolve this issue and assist in receiving my withdrawal.

Thank you.

Resolved

Ft200,000

Withdrawal not processed Vegasino Casino

Dear AskGamblers Team,

I am submitting this complaint regarding a pending withdrawal from Vegasino Casino.

< personal information removed >

Date(s) of withdrawal request: 27.07.2025 / 30.07.2025 / 01.08.2025

Amount requested: € 1800,00

Withdrawal method: Mifinity

I have never been asked to complete KYC verification for these withdrawals.

Previous withdrawals have already been processed successfully. Despite multiple follow-up emails to the casino support team, I have not received my funds or a clear explanation for the delay.

The casino initially stated that withdrawals are processed within 3 business days, but this time frame has already passed. I have attached screenshots of my withdrawal request, my account balance, and all communication with the casino support.

I kindly request AskGamblers to assist in resolving this matter and ensure my withdrawal is processed as soon as possible.

Thank you for your assistance.

Resolved

€1,800