Roy Richie Casino Complaints

Waiting for withdrawal since more than two month

I requesed the withhdrawal around the 16th of November 2018 (I can not say it exactly because now I can not reach the website any more). Ten days later I wrote the first of several e-mails to the support team and got always the same answer: apologize, withdrawal is still pending, technical problems (later problems with the bank), …

In January it was even not possible to send mails to Roy Richie and the website is not reachable until now. Today I wrote an e-mail to [email protected] and got an automated reply: … serious technical issues which have led to the temporary interruption of service … funds located in your players account are safe.

Roy Richie owes me more than 1000€ and I wonder if I would ever get the money back.

Unresolved

€1,000

Gone Offline, No Payment

Hi there,

I guess you all know, but it seems that Royrichie.com is down and they are gone with customers money.

Waiting for over 1000€ since mid of december. First the customer support told me, that they have some problems with withdrawals and yet, nobody is answering for 3 weeks.

Is there any chance to get the money, because they are MGA licensed or is Malta Gaming Authority just useless?

Hope for some info about it. I think many bettors were robbed from them.

Best Regards and thanks

Unresolved

€1,000

No payment. no info, no support

I made a withdraw of 31 000 SEK on december 27th 2018 after my account got verified. Haven´t heard anything since and now the site is down and my emails don´t get delivered. Whats happening? Is royrichie out of business? Am I ever going to see that money again? Made the withdraw using bank transfer.

Unresolved

kr31,000

Won't pay out 55000 SEK withdrawal

I made an withdraw request 2 december. verification process took until the 11 of december and i have been waiting for the money ever sense.

I have tried contacting them about the issue but i get a standardized message back " technical problems with processing your withdraw". Now the website is down and the email bounces back. It seems that Mr Roy has made a ExitScam.

Unresolved

kr55,000

Delaying payment for 3 months

I made a payout on October 27, 2018 and receive the payment on November 9, 2018 almost 2 weeks.
I made payouts on November 16, 2018 but asked to cancel and make new payout so I did that. They did not pay.
I had to re-do the payout because their cashier is having errors for payout. They did not pay.
But they asked me to make new payout again. They did not pay.
Now it's January 2019 but they still have not send the payment.
It is almost 3 months, please help me get my money!

Unresolved

€4,098

Waiting since the 6th of December 2018 on withdrawal

I verified my documents and requested a withdrawal , the withdrawal has been pending since the 6th of December.
A couple of days ago their support emails stopped to work and their website is down now aswell. They said on the webpage that it was down for maintenance please come back in a few minutes, now its just closed.
The amount I requested are 1321.2 euros.

Unresolved

€1,321

No cash out, support and website offline

I have 2 withdrawals with 550 and 150 EUR via Visa and Sepa since 28th of Dec. No feedback on requests from the support. They are not available as well as the website. 2000 EUR balance is available on the account which I want to withdraw as soon as possible. The entire roy richie website is down and since a couple of days not available. Whats the reason/issue?

Unresolved

€2,700

Unpaid Withdrawal of 27.500 SEK

On the 21th of December i tried to make an withdrawal of about 27500 SEK. It has been pending and i have been waiting because it says to wait 5 days. But now i see that their site is down and whn i try to email them the mail just bounces back to me. What can i do? Is there anything i can do at all or have they just vanished with my money?

Svendberg

Unresolved

kr27,500

Simply gone with my funds

Have 22K on there still and had 2 withdrawals of 1000 euro each pending dating back from December 21st.

They have just gone offline and emails are undeliverable. UNBELIEVABLE that this is possible and they can just disappear!

What now???

Askgamblers, can you still contact the contact person of RoyRichie? I mean, these people are still somewhere and they cannot just get away with this!

Unresolved

€2,000

Withdraws of €15,000 still unpaid after waiting for weeks

I have asked for withdrawal of 10,000€ pending since 11.12.2018 and withdrawal pending 5,000€ from 19.12.2018. I have asked them several times what the problem is, and they are stating they have problems with withdrawals at the moment. I think 20 days should be enough to solve those problems and pay me my money

Unresolved

€15,000

Withdrawal not received

I have been waiting 10 days for a Trustly withdrawal of 7450 SEK (Requested Dec 18th). I have contact support several times and received no response whatsoever. The online chat function has been removed from their website and the phone number listed on the website doesn't even ring...
The status of the withdrawal in my Transaction History simply states 'Pending'.

Unresolved

kr7,450

Delayed Trustly withdrawal for over 10 days

Hi!

I made a withdrawal 10 days ago for 9106 SEK and it's still pending. I tried contacting roy richie but they just said they have techincal problems and I see a lot of other people here also have problems withdrawing so i'm getting a little bit worried. I'm wondering if changing the withdrawal method to credit card would help or if roy richie could help me some other way?

Unresolved

kr9,106

My withdraw has been delayed 3 months

I won 4500 EURO at RoyRichie and made a withdraw on the 17th of september. My account is verified and Ive also sent them documents and all the details to make a banktransfer to the right account.

But its been delayed, and delayed and Ive written several emails and talked to them via chat and they just say they are sorry and that theyre gonna speed it up. But now its been over 3 months so now Im starting to really worry about this because nothing is happening.

Is this site known for scamming? Ive noticed their chat is never online anymore.

Unresolved

€4,500

Delayed withdrawal 46 days

By today (17th december) I have been waiting for 45 days for my withdrawal of 18,800 SEK. The account was verified before the withdrawal was done. I have complained multiple times over email and chat resulting only in "your case status is now set to: priority"...

I made a withdrawal prior to this one that took over 3 weeks to get through, after that i made a withdrawal of the rest, so there can be no issue with payment method or verification.

Unresolved

kr18,800

Delayed payment for over a month

Delayed payment for over 28 days, and they Will not answer why it take so long time. All document are verified.

68900 sek (almost 7000 euro)

I Will not recommend this site to any one. They say they Will fix it but nothing happends.

Please Help med, Im very worried. Is this normal?

Unresolved

kr68,900

Withdrawal Delayed Over 10 Days

Hello, on 4th Dec. i made two withdrawals with an total amount of 3.000€ (2.000€ at 08:36 AM, 1.000€ at 10:03 PM). The withdrawal is still pending, the verification was successfull and fast.

I have written several mails to the support but i always get the same prepared answes such as "According to the information available to me, usually implementation of payments Trustly occurs within 1-2 business days after your account is verified. Please be advised as we are having to much traffic lately with withdrawals, hence the payment processing is taking longer time than its expected."

I chose bank transfer as the payment method, but it would also be possible to use another method like skrill.

I´m tired of the same answers every time, i just want my money.

Unresolved

€3,000

Delayed 11,790 NOK payment

I have been waiting for my withdrawal of 11,790kr from Roy Richie to process for almost two weeks now. Had my account verified quickly (creds to RR) and asked by mail about my withdrawal. They answered by the usual "We are sorry but our Payment Department experience technical problem with processing the withdrawal". I asked for my withdrawal to Neteller on the 1st of December. With so many complaints about the same problem they should start doing their job soon. Askgamblers could you contact RR?

Unresolved

kr11,790

Wihtdrawal problems

Hello
Iam waiting since 3/12/18 for my withdrawl (1500€) via neteller.

RR Write me the Same thinks like the Other User with wirhdrawl problems...

I think this is Not okay and Not professionell. Is RR broke??

RR can you please withdrawl my money... the id for this transaction is 10321917092

Kind regards

Unresolved

€1,500

Worried about not being paid

I deposited on RoyRichie casino on the 31st of October and played until my balance flew up to 1398.65. I then went to the cashier and requested a withdrawal. I had all ready played with them in the past and after having my account verified they paid me my previous withdrawals, so I figured this one would be even quicker.

Since that day I have been emailing them and they kept telling me that my withdrawal would be dealt with and it was their top priority, but I still haven't gotten my money. The first withdrawal when I had to get my account verified was actually much faster than this time around.

Today I went on the site to live chat with them and saw that there was no live chat anymore. I am worried this casino will not pay me my money! Ask Gamblers can you please help me with this situation?

Unresolved

$1,399

Payment delayed

Hello. I made a withdrawel request on Nov. 26th of USD 1836 via Neteller and it not be proccess yet.

I sent a few emails and get the same answer: "...According to the information available to me our Payment Department experience some difficulties with processing the withdrawal to the Neteller account, that is why this process can last longer than usually...."

I need to get this money in my Neteller account and I dont have a satisfactory answer from Roy Richie

Resolved

$1,836

Still waiting for withdrawal

I have a problem with royrichie, I have been waiting for 4 days to withdrawl and it is still in pending mode. I'm sure you have a problem here, I have not had any problems with it yet, but I tried to look at the online chat and it is offline. I do not know what you are doing and I was reading on forums then you have a technical problem with the skrill. I am worried about my money because a lot of people have same problem with withdrawl like me...

Resolved

€4,590

Another Delayed Payout

I made a withdrawel request on Nov. 27th of 1.909€ via skrill and the status is still on "pending".

I sent a few emails and get an answer yesterday with the following reason: "...We need to inform you that unfortunately, our Payment Department still experience some difficulties with processing the withdrawal, since we are having too much traffic withdrawals lately..."

Furthermore the live chat is offline the last few days.

Resolved

€1,909

Delayed withdrawal of 48880 SEK for over 1 month

My account with Roy Richie is verified. I tried to withdraw winnings of 48880 SEK on the 2nd of november with Trustly bank payment and the withdrawal is still pending today (3rd december). I have been in contact with live chat, but of course they don't really know anything. They just say stuff like my withdrawal is of "highest priority", which it of course is not. We have also been in contact by email, since the live chat hasn't been up for quite a while. But the answers there is just the same with excuses like: "We are very sorry for this situation and would like to apologize for any inconvenience caused. As we are having to much traffic lately with withdrawals, hence the payment processing is taking longer time than its expected ."

I can see many more complaints like this here on the website and I am getting a bit worried. I see no joy posting a complaint, but this has been taking too long. Withdrawals with Trustly is not supposed to take this long. Please Askgamblers, help me out here.

Resolved

kr48,880

No withdrawal and no information

Hi,

I made a withdrawal 3 days ago, but is has not been processed. My account is fully verified and I haven't got any more mail or information from Roy Richie after requesting withdrawal. Sent several e-mails without answer. Live chat not open. What is happening? The withdrawal is made through Trustly. At least I want to know if I need to do anything more?

Unresolved

kr205,000