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Complaint #20 Roy Richie Casino

No withdrawal and no information

By finnbet

7 years ago

Message on forum

Hi,

I made a withdrawal 3 days ago, but is has not been processed. My account is fully verified and I haven't got any more mail or information from Roy Richie after requesting withdrawal. Sent several e-mails without answer. Live chat not open. What is happening? The withdrawal is made through Trustly. At least I want to know if I need to do anything more?

Disputed Casino Roy Richie Casino

Reason Delayed payment

Amount kr205000

Discussion

User name

finnbet

• Sweden

7 years ago

Roy Richie didn't respond to my first case here on Askgamblers. Got a bit worried so decided to withdraw most of my balance. Now I have several pending withdrawals that they are not processing. Most times they don't answer my e-mails. When they do, they say they are having technical difficulties with Trustly and that I should have patience. I have said that another method could work out instead, but they ignore that. In total I've sent around 30 e-mails about this now. They say that they "have escalated the issue" and "Please note that your payment is with status priority". But what kind of case with priority take all this time? It's crazy.

These are my withdrawals that are not being processed right now, 5 in total:

1. 30 000 SEK

2. 50 000 SEK

3. 45 000 SEK

4. 25 000 SEK

5. 55 000 SEK

User name

finnbet

• Sweden

7 years ago

The amount is 3000 euro.

AskGamblers

• Support Team

7 years ago

Dear @finnbet,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Roy Richie Casino Complaint Stats

Resolved 12 / 36

Avg. Amount $3,807

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Roy Richie Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 11 out of 33 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Roy Richie Casino Complaints

See all complaints for this casino

Waiting for withdrawal since more than two month

I requesed the withhdrawal around the 16th of November 2018 (I can not say it exactly because now I can not reach the website any more). Ten days later I wrote the first of several e-mails to the support team and got always the same answer: apologize, withdrawal is still pending, technical problems (later problems with the bank), …

In January it was even not possible to send mails to Roy Richie and the website is not reachable until now. Today I wrote an e-mail to [email protected] and got an automated reply: … serious technical issues which have led to the temporary interruption of service … funds located in your players account are safe.

Roy Richie owes me more than 1000€ and I wonder if I would ever get the money back.

Gone Offline, No Payment

Hi there,

I guess you all know, but it seems that Royrichie.com is down and they are gone with customers money.

Waiting for over 1000€ since mid of december. First the customer support told me, that they have some problems with withdrawals and yet, nobody is answering for 3 weeks.

Is there any chance to get the money, because they are MGA licensed or is Malta Gaming Authority just useless?

Hope for some info about it. I think many bettors were robbed from them.

Best Regards and thanks

No payment. no info, no support

I made a withdraw of 31 000 SEK on december 27th 2018 after my account got verified. Haven´t heard anything since and now the site is down and my emails don´t get delivered. Whats happening? Is royrichie out of business? Am I ever going to see that money again? Made the withdraw using bank transfer.

Won't pay out 55000 SEK withdrawal

I made an withdraw request 2 december. verification process took until the 11 of december and i have been waiting for the money ever sense.

I have tried contacting them about the issue but i get a standardized message back " technical problems with processing your withdraw". Now the website is down and the email bounces back. It seems that Mr Roy has made a ExitScam.

Delaying payment for 3 months

I made a payout on October 27, 2018 and receive the payment on November 9, 2018 almost 2 weeks.
I made payouts on November 16, 2018 but asked to cancel and make new payout so I did that. They did not pay.
I had to re-do the payout because their cashier is having errors for payout. They did not pay.
But they asked me to make new payout again. They did not pay.
Now it's January 2019 but they still have not send the payment.
It is almost 3 months, please help me get my money!

Waiting since the 6th of December 2018 on withdrawal

I verified my documents and requested a withdrawal , the withdrawal has been pending since the 6th of December.
A couple of days ago their support emails stopped to work and their website is down now aswell. They said on the webpage that it was down for maintenance please come back in a few minutes, now its just closed.
The amount I requested are 1321.2 euros.

No cash out, support and website offline

I have 2 withdrawals with 550 and 150 EUR via Visa and Sepa since 28th of Dec. No feedback on requests from the support. They are not available as well as the website. 2000 EUR balance is available on the account which I want to withdraw as soon as possible. The entire roy richie website is down and since a couple of days not available. Whats the reason/issue?

Unpaid Withdrawal of 27.500 SEK

On the 21th of December i tried to make an withdrawal of about 27500 SEK. It has been pending and i have been waiting because it says to wait 5 days. But now i see that their site is down and whn i try to email them the mail just bounces back to me. What can i do? Is there anything i can do at all or have they just vanished with my money?

Svendberg

Simply gone with my funds

Have 22K on there still and had 2 withdrawals of 1000 euro each pending dating back from December 21st.

They have just gone offline and emails are undeliverable. UNBELIEVABLE that this is possible and they can just disappear!

What now???

Askgamblers, can you still contact the contact person of RoyRichie? I mean, these people are still somewhere and they cannot just get away with this!

Pending withdrawal since 26.12.18

Hello,

I requested a withdrawal about 581 € at the 26th of December. Until today the withdrawal is not proceed and nobody from the support team is answering on my complaint emails. I have already proceed the whole verification process. In my opinion RoyRichie is not playing fair. I hope you could support me to get my withdrawal released.

Thanks and Greetings,
Christoph from Germany

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