Complaint #32
Roy Richie Casino
Withdrawal Delayed Over 10 Days
7 years ago
Hello, on 4th Dec. i made two withdrawals with an total amount of 3.000€ (2.000€ at 08:36 AM, 1.000€ at 10:03 PM). The withdrawal is still pending, the verification was successfull and fast.
I have written several mails to the support but i always get the same prepared answes such as "According to the information available to me, usually implementation of payments Trustly occurs within 1-2 business days after your account is verified. Please be advised as we are having to much traffic lately with withdrawals, hence the payment processing is taking longer time than its expected."
I chose bank transfer as the payment method, but it would also be possible to use another method like skrill.
I´m tired of the same answers every time, i just want my money.
I have written several mails to the support but i always get the same prepared answes such as "According to the information available to me, usually implementation of payments Trustly occurs within 1-2 business days after your account is verified. Please be advised as we are having to much traffic lately with withdrawals, hence the payment processing is taking longer time than its expected."
I chose bank transfer as the payment method, but it would also be possible to use another method like skrill.
I´m tired of the same answers every time, i just want my money.
Roy Richie Casino Complaint Stats
Resolved
12 / 36
Avg. Amount
$3,807
Avg. Complaint Duration
5 days
Avg. Response Time
3 days
Roy Richie Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 11 out of 33 complaints in this category have been resolved.
This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.
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