Yugibet Casino Complaints
Yugibet Casino Complaint Stats
I deposited 100 euros and got 100 euros as a bonus.
I completed the bonus and won 1000 euros.
When I first sent a withdrawal request on 18/2 it got declined and they wanted a picture of me holding the ID. After doing that and making a request again they declined it and wanted phone Bill proof.
I send that on 23/2. Since then they have not processed my withdrawal.
Unresolved
Yugibet is not willing to process my withdrawals even my account is fully verified and have followed all their rules. The customer service keeps sending excuses to me and first they told that after the withdrawal is approved it’s gonna take 48hrs and the pending withdrawal will be sorted. It’s been over 48hrs and haven’t heard anything from them.
I was reading forums and there is lot of customers who have had the same issues than me. Some people have waisted for a month to get their funds from the account.
Since they have their licence how can you allow provider to act like this. I always have thought that MGA licensed casinos are the most trustworthy, but have had lots of similar issues lately. Hopefully you guys can make something happen to this issue.
Jaakko
Unresolved
I've asked a couple of times what is holding it up, as withdrawal usually just take a few days. They respond in very vague language, saying "We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment."
Needless to say, this is not a helpful response at all, even to understand whether this is a legitimate process or just some vague rhetoric to justify a confusing hold-up.
Unresolved
''We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.
Please be aware that the reason behind the review is not disclosed to other departments until it is completed. This is related to a heavy workload.''
Would you be able to help me in this matter so that I can get a withdrawal as quickly as possible. I would greatly appreciate your cooperation.
Unresolved
I withdrew 400€ a week ago and was told payments are processed in 48 hrs (multiple times).
When two days were gone I asked again and was this time told that ”they couldn’t tell how long it takes” as it’s ” another department processing it”.
So it’s been over a week and all I get is the same automatic answers but no one tells me WHY the withdrawal isn’t being processed.
I’m bummed cause I liked the casino but this isn’t cool.
Unresolved
I wagered the bonus with 1200e in my account, but the max cashout is 800e, okay.
I made the payment and sent all the documents. However, for 7 days until May 31, my payment was still rejected. I sent more documents that were absurd. For example, a screenshot of how I funded my Mifinity account before the deposit. I don't know what they're for.
Finally, on May 31, I received information on live chat that the account was verified. Since then, the payment has had a pending status, although I was assured that it would take up to 48 hours. I skip the first week, which was fun for support with me, for sending imaginary documents.
Payment is pending. live chat works once every 50 attempts
Resolved