Yugibet Casino - 1000e pending 3 weeks

Hello,

today, to my surprise, I received a message that yugibet has deducted 900 euros from my balance (1000e -> 100e).I have not violated any of the conditions mentioned below, and I can say that with all my heart. This seems like a major scam at the moment......

Below is the reason given by the casino;
''We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of 900 EUR has been removed from your account due to the following terms of our Terms & Conditions:


11.1. The following practices in relation to the Services:
a) abuse of bonuses or other promotions (as defined in paragraph 11.4)


b) using unfair external factors or influences (commonly known as cheating)


c) taking unfair advantage (as defined in paragraph 11.4);


d) opening any Duplicate Accounts; and/or


e) undertaking fraudulent practice or criminal activity (as defined in paragraph 11.4), constitute "Prohibited Practices" and are not permitted. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur.


11.2. You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.


11.3. If:


a) We have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or


b) You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or


c) We become aware that you have "charged back" or denied any of the purchases or deposits that you made to your account; or


d) You become bankrupt or suffer analogous proceedings anywhere in the world,
then, (including in connection with any suspension and/or termination of your account) we shall have the right, in respect of your account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) outlined in this paragraph.


11.4. For the purposes of this paragraph 11:


a) A "fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:
fraudulent charge-backs and rake-back activity;
the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;
the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us);
any attempt to register false or misleading account information;
any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;


b) An "unfair advantage" shall include, without limitation:
the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Services (including in respect of any game);
the use of automated players ('bots'), or other 3rd party software or analysis systems; or
the exploitation by you, of an 'Error' as defined in paragraph 18, in any case either to your advantage and/or to the disadvantage of us or other.


c) Bonus Abuse includes, but is not limited to:


i. breach of terms and conditions of a bonus, free bets or any other promotional offer


ii. the opening of multiple accounts to claim multiple bonuses;


iii. all bonuses are subject to bonus use limitation based on the bonus engine, and, unless stated otherwise, they shouldn't be used more that 6 times per calendar month; if for any reason a bonus code is used by an individual player over the stated amount, the Company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings plus all 3rd-party charges arising from player's activity (payment fees, providers fees, etc)
Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, company reserves the right to:


i. forfeit the bonus allocated to the Account Holder and any winnings from that bonus, and/or


ii. revoke, deny, or withdraw a bonus offer from the Account Holder, and/or


iii. block an access to particular products, and/or


iv. exclude the Account Holder from any future promotional offers, and/or


v. terminate the Account Holder’s account with immediate effect.


12.11 Website reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer the gull balance will be paid out unless any fraudulent (e.g. Arbitrage, etc.) behavior is suspected. In case of fraudulent behavior, winnings will be voided and deposits will be refunded after we deduct the corresponding administrative and transaction fees and any fees that Website is obliged to pay to the competent authorities due to a customer’s complaint. Website also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behavior.


12.11.1 As "Arbitrage" Website means the method certain players can use in order to abuse Sportsbook offers to their advantage. In such cases, we reserve the right to void bets, deduct winnings and remaining funds or return user's initial deposit at Website’s discretion. Indicators, including but not limited, that gives Website strong reasons to believe that a bettor is abusing our offers using the arbitrage system are as follows: i) one deposit only in order to receive the MAX bonus offered. ii) Starting his betting activity with one single bet, Soccer Pre event, Stake = his deposit + bonus money, on high odd (higher than 2) iii) Starting his betting activity with single bets, Soccer Pre event, Stakes totalling = his deposit + bonus money, on high odd (higher than 2) iv) Continuing his betting activity with the same pattern mentioned above, with stakes = winnings from first bet(s)

Do not hesitate to contact us in case you need any further help. Have a good day.''

So I didn't get any more detailed information about the reason for denying my winnings, so I can't be sure what is really reason for that... In any case, I have verified each claim and below is my true and honest response to each term;

11.1.

A]
(defined in section 11.4)
I have not engaged in any fraudulent activity (not rake-back activity or recovery), and I have not cooperated with anyone. I have used my own account for payment, so I have not used other people's property. I have not engaged in fraudulent activity to obtain an unfair advantage. All the account information I have given has been correct and my personal information, so I have not used any means of cheating or deception to cause damage or harm to the casino.
I have not received an unfair advantage in any of my gaming destinations due to software, casino or any error. And I haven't used any loopholes to get my winnings. I also don't use any third-party analysis systems or bots while playing. I still haven't used the mistakes to my advantage and the casino's loss.
i) As an active and experienced player, I have checked all the recycling conditions very, very carefully even when playing at the Yugibet casino, and I can guarantee that I have not violated the bonus conditions. ii) I have created only one ID for Yugibet, so I have not fraudulently claimed any bonuses either. iii) I have had an account with Yugibet for 4 months, during which time I have used 2 bonuses. Therefore, I have not broken the bonus usage limit =6 x / month). I have also not been guilty of abusing the bonus or working in any group.

B]

- I have not used any external factors, effects or anything else that would be unfair to the casino

C]

I still haven't used an unfair advantage while playing. My wins have been based on luck.

D]

I have not created duplicate accounts, but have had this single Yugibet account in use since May.
E]

As I already discussed in section 11.4, I have not committed fraudulent or criminal activity.
11.2

I have accepted the matter and have not participated in or been connected to any prohibited practice in connection with the use of the services
11.3

a) Yugibet Casino has no reason to believe or assume that I have committed any prohibited activity. Thus, I can refute this claim as well.
b) I have never had any problems with other gambling sites and have therefore never been suspected of any illegal or inappropriate activity.
c) I have not charged back, or withheld my deposits in order to profit.
d) I have not experienced bankruptcy, and I have not been subjected to a similar procedure, so the casino does not have the right to touch my winnings.

Dear Yugibet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thank you in advance.