Ybets Casino Complaints

I previously received two successful withdrawals from this casino (180 € and 120 €), both processed within approximately 24 hours without any issues.

My current withdrawal was requested on 16.04.2026 at 02:16. As of now, it has been pending for more than 72 hours with no progress or completion.

During this time, I have contacted the support team multiple times. I was repeatedly told to wait 24–72 hours, but after each period expired, I only received the same general responses without any concrete update or explanation.

I was also instructed to contact the finance department via email for more detailed information. However, I have not received any response from the finance department so far, despite following their instructions. The support also mentioned that the finance department operates continuously, which makes the lack of response even more unclear.

The withdrawal status has remained unchanged (“pending”) since the request was made, with no visible processing or update.

At this point, I have received no clear information regarding the reason for the delay, the current processing stage, or an estimated time for completion

Instead, I am only being repeatedly asked to wait without any concrete progress or explanation.

User ID: User136141031

I kindly request that AskGamblers review this case and assist in obtaining a clear status update and realistic timeframe for the withdrawal.

Hello AskGamblers Team,

I am filing a formal complaint against Ybets Casino due to the blockage of my withdrawal and their complete lack of response.

Withdrawal Amount: 120 USDT

Withdrawal Date: 21/02/2026

History and Evidence

Multiple emails were sent to their finance team ([email protected]), but I have received no reply.

Chats with Ybets support (screenshots attached) show:

Generic replies like “Your withdrawal is being processed”, “Please wait”, and “Your case is a priority”.

Chats were closed or blocked by the support team without any resolution despite my repeated requests for immediate processing.

I was unable to speak to a manager or obtain a concrete payout date.

No action has been taken on my withdrawal for over 27 hours, despite repeated promises from their support team.

My Request

Given the persistent delays, lack of communication, and the fact that I was blocked from the chat:

I request the immediate processing of my 120 USDT withdrawal.

If the withdrawal cannot be processed promptly, I request a full refund of all deposits on my account, as the situation is unacceptable.

I have attached all emails, chat transcripts, and screenshots as evidence of my attempts to resolve this issue directly with Ybets.

I kindly ask AskGamblers to intervene and ensure my funds are either paid or refunded without further delay.

Thank you very much for your assistance.

Sincerely,

Dear AskGamblers Team,

I would like to file a complaint against Ybets Casino regarding an unresolved verification process and withheld winnings.

On December 17, 2025, I made a deposit at Ybets and subsequently won $5,000. Two days later, on December 19, Ybets requested a copy of my ID and a selfie holding my ID with their website visible in the background. I promptly complied with this request.

On December 26, I was informed that the selfie I had provided did not meet their quality requirements, and they asked me to submit a new one with better clarity. I provided the requested selfie on December 30, 2025, fulfilling all their instructions accurately.

Since then, Ybets has stopped responding. I sent a follow-up email on January 7, 2026, asking for an update regarding my verification status and withdrawal, but I have received no reply. My account remains unverified, and I am unable to withdraw my $5,000 winnings.

I have complied with every verification requirement and acted promptly throughout the process. However, Ybets has failed to communicate or process my verification within a reasonable timeframe. Their silence has effectively locked my funds on the site, and I am concerned they are deliberately delaying or withholding my withdrawal.

I kindly ask AskGamblers to contact Ybets on my behalf to expedite my account verification and ensure that my $5,000 winnings are paid out.

Thank you for your assistance.

Best regards,

< personal information removed >

Hello,

I am submitting this complaint regarding delayed withdrawals at Ybets Casino.

My account has been fully verified. All requested KYC documents were submitted and approved a long time ago.

On December 28 i requested a withdrawal for 500 Euros, and according to Ybets Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing,” and no payment has been received. I have contacted live chat multiple times. Each time, I was informed that I would get my funds shortly. I even sent them an email, and the answer that I got on 31/12 was this

"We would like to inform you that your withdrawal in the amount of 500 EUR is currently being processed.

Our withdrawal procedures are designed to handle requests instantly or within 24 to 72 hours in most cases. While occasional delays can arise due to standard processing times in the payment provider's system, we see no issues with your current requests."

I kindly ask for assistance in receiving my Withdrawal without further delays.

Thanks in advance

I am filing this complaint regarding a withdrawal issue with Ybets Casino. (https://ybets.net/)

I requested a withdrawal on November 28, 2025. Shortly after submitting the request, I was told that I had to complete the KYC verification process. I completed all required verification steps as instructed. However, since then, my withdrawal has remained pending, and I have not received any further communication from the casino.

I have contacted Ybets support multiple times via live chat. Each time, I was told to contact support via email. Unfortunately, all of my emails have gone unanswered for weeks. There has been no update, no confirmation about my verification, and no information about when my withdrawal will be processed.

I have made several attempts to resolve this issue directly with the casino, but they are completely unresponsive. Therefore, I am submitting this complaint to AskGamblers in the hope that your team can help me get a response and receive my funds.

Requested withdrawal date: November 28, 2025

KYC completed: December 2, 2025

Current status: No response from casino, withdrawal not processed

Thank you for your assistance.

BR,

(ybets User957214753)

I tried to withdraw a total of 500 euros from Ybets.

What happened was that their support team kept cancelling my withdrawals.

The first email from support:

"passed it on to the finance department to speed it up.."

The second:

"I completely understand how disheartening this situation must feel, especially after the time you’ve already waited. I want to assure you that your case is a priorit"

"Dear Player!

We apologize for the inconvenience.

Our colleagues from the Finance Department have informed us that in order to speed up your withdrawal, they recommend using a different method.

Thank you for your understanding.

Kind regards,

Yuudji

Ybets Support Team"

What they then did was cancel the withdrawal to Revolut first, saying it didn’t work – then I tried Jeton as a payout method – that didn’t work either – then I tried sending it directly to my IBAN account – that didn’t work either. After that, they disappeared completely, and customer support stopped responding altogether.

I checked Trustpilot and realized it’s a scam site…

Then they shut down my account entirely, and I never received my 500 euros.

Tried to withdraw funds on 25.9.2025, and it was rejected.

I was asked to do verification and sent Ybets documents. Ybets wanted more documents, and I sent exactly the ones asked for on 7.10.2025.

Ybets never replied or verified my account. I asked for a follow-up, but Ybets completely ignored my email.

I have over 2000€ stuck on my Ybets casino account because they will not verify my account and ignore my emails.

I feel scammed and cannot recommend anyone playing at this casino.

Very disappointing that for the 3rd time I've had to raise a complaint here to try get my withdrawal processed. Again I've requested 500 euro withdrawal which was cancelled twice.

I made this withdrawal as a bank transfer to the same account that I successfully withdrew the last 2 times ,but the response I got from Support was vague and unhelpful. Please help get this resolved and my withdrawal processed

Yet again, I find myself opening a complaint. My previous complaint was resolved with thanks to askgamblers.

No, I have made another withdrawal request for 860 euro. After 2 days processing, it was rejected and they explanation is they are sending my sessions to be verified. I have seen this across multiple complaints and it seems like a ploy to get players so wager their winnings.

They have blocked my withdrawal and have said it will take at least 14 days to verify my session. I have never seen or heard of this type of behaviour before.

I have attached the response from support, the reversal evidence and a screen grab of the rejection of withdrawals.

Please help me get these to pay my 860 winning. It seems to ve standard practice with them that whenever a player is lucky they make it overly difficult to withdraw.

I deposited $50.00 and accepted the 250% bonus. After a substantial amount of play, I successfully satisfied the full wagering requirement—a requirement I understand was close to $7,600—and finished with an account balance of approximately $820.00. I then initiated a crypto withdrawal.

The issues began immediately with the withdrawal process. I was first informed by your support team that the maximum processing time for a crypto withdrawal was 24 hours. When that time passed, the timeline was suddenly extended to 48 hours, and then, after that deadline expired, it was extended again to 72 hours. This continuous change in the withdrawal policy and the issuance of misleading information is entirely unprofessional and suggests a lack of transparency.

Now, after the 72-hour window has also passed, my withdrawal has been cancelled, and I am told the funds are subject to a 14-day "win review." I followed every rule, completed the difficult wager, and now face a mandatory two-week delay and a full stop on my payout. I need to know precisely which rule in your Terms and Conditions justifies holding a withdrawal for a 14-day review after the wagering requirements have been fully met.

This situation is particularly concerning given my prior experience last year, where my verification process was unreasonably delayed for months, resulting in the loss of my balance before my account was finally approved. This current action feels like a continuation of a pattern designed to frustrate and delay the payment of legitimate winnings.

I request an immediate and definitive resolution. I ask that you provide the necessary documentation explaining this "review" and guarantee the processing of my funds immediately upon its conclusion, with no further attempts to delay or withhold payment.

Ybets casino, I made a deposit and played in the beginning of this year, win for about 2000euros. When I tried to make the withdrawal they said my account needs to be verified. I have received an email to send the documentation they asked for. I have sent right away in the same minute, waited and waited for about 1month, contacted the support in casino website and they all said same thing " You need to wait and be patient", contacted support KYC by email same thing... After 3months finally my account was verified, but when I tried to withdraw again a message saying " Your game session is on reviews by providers "...

Already passed 5 months, nearly 6 months, still have the money captive on my account, can't withdraw, contacted many times by email and on website, they always say the same thing... This is unacceptable really that's why I submitting a complaint here with AskGamblers to ask for some help and you could solve this problem.

Best Regards

< full name removed >

I made a number of withdrawal requests on 9th and 12th September, which were subsequently cancelled by the operator as KYC was not completed. Fair enough.

I sent off my verification documents to the operator on 12th September, and have followed up twice with emails on 15th and 16th September, and have had no response. \

I contacted support, and they said they can't help it; it needs to be the KYC team.

Currently, my withdrawals are blocked, so I can't withdraw my funds for nearly 10 days.

Dear Ybets Casino Team,

I'm writing to express my frustration with the withdrawal issue I'm facing on your platform. Despite completing the deposit 3x wagering requirement, my withdrawal request has been pending without any reason or explanation. Despite multiple inquiries, I haven't received any reason for the withdrawal hold.I'm unsure if documents are required for KYC or if there's another issue. However, I've not received any request or clarification from your team .Total amount on hold in my wallet is $1334.

Request:

I kindly request you to look into this matter urgently and provide a clear reason for the withdrawal hold. If additional documents are required, please let me know, and I'll provide them promptly.

Account Information:

My account username is < personal information removed >. I've attached a copy of my withdrawal page.

I look forward to resolving this issue soon.

Sincerely

Crudee

Hello,

I'm taking the liberty of getting ahead of myself. I read here that the Ybets casino seemed to be dragging out KYC validations and therefore withdrawal validations for a very long time. I've been in this situation since my withdrawal request was canceled on August 22nd.

Of course, the documents weren't sent until August 25th. Initially, support told me that no KYC was required. Then my withdrawal was canceled and then blocked at the withdrawal level while waiting for the KYC to be validated, which could clearly encourage us to replay our winnings that we would like to withdraw... Which, in my case, corresponds to $627.

I therefore ask for your help so that my account is properly verified and I can make my withdrawal.

Best regards, < full name removed >