Wyns Casino Complaints

Hi again,

I'd like to submit a complaint on wyns casino as I made a withdrawal on sept 5/2026. Sent all the documents and they still won't send me my withdrawals! They keep telling me that they are working on it but yet nothing is happening!

Please help me get my withdrawals.

I've spoken to multiple agents that keep telling me the same thing, but nothing is happening! I have sent all the verification documents multiple times!

Thank you for helping me

Hello AskGamblers,

My withdrawal of $6,350 was “processed” on June 17.

The casino informed me that the funds had been sent from their end and advised that it would take 3–5 business days for the payment to reach my bank account. More than two weeks have now passed, and I still have not received the funds.

I have followed up with the casino multiple times but have not received a satisfactory explanation or resolution.

I am requesting AskGamblers’ assistance in helping me obtain my outstanding payment.

I have been waiting for over 10 days to withdraw money from the account.

I have sent messages in the chat, and they say they will escalate it, but I keep waiting and waiting.

The withdrawal was taken out The withdrawal was made on May 13, and I still have not received the payout. Now it's 23.05

The terms state that I can withdraw a maximum of 5,000 NOK per day and a maximum of 70,000 NOK per month.

I received two withdrawals earlier in May, approximately 4 days after I submitted the withdrawal request. But after that, everything has stopped.

How is it even possible to take out 70,000NOK per month?

Hello, I have been waiting for my withdrawals for over two weeks. My balance is around 6000€. Customer support can't help. They don't require KYC. They are just stalling. Can't play because you can't get your money out. I haven't used any bonuses and played casino and sports. Hopefully you can help me to reach the casino and solve this.

Best regards,

< first name removed >

My account has been closed by the casino administration without any clear explanation.

Before the closure, my withdrawals were repeatedly delayed, and one withdrawal was canceled after a long waiting period.

I still have a remaining balance of approximately 16000 PLN which has not been paid out.

Customer support provides only generic responses and does not give any clear information regarding my funds.

I request the immediate payout of my remaining balance and a clear explanation for the account closure.

Amount: 1600

Hello,

I requested a withdrawal of 60 EUR on April 21, 2026, at Casino Wyns.

It has now been more than 4 working days, and the withdrawal is still pending verification.

The customer support informed me that the maximum processing time would be 3 working days. Despite my attempts to contact them, I have not received any clear explanation or update.

I would like to know why the delay has not been respected, and request the immediate processing of my withdrawal.

Thank you.

Dear AskGamblers Team,

I am reaching out for your assistance regarding an unresolved withdrawal issue with this bookmaker. My withdrawal request was submitted on March 29th, yet as of today — 12 days later — it still has not been processed.

According to the bookmaker’s own terms, withdrawal requests are to be processed within 3 business days. This condition has clearly been violated.

When contacting customer support via chat, I repeatedly receive inconsistent excuses — sometimes they claim to have a high number of pending requests, other times they mention technical problems. Despite these explanations, I still have not received my funds.

Please find attached a screenshot of my withdrawal request as evidence.

Thank you in advance for your support in helping me resolve this matter.

Best regards,

Hi there,

I won $740 from Wyns Casino on Friday March 20th 2026. I was told upon withdrawal that I had to wait 3 business days. So i did. Last wednesday, March 25th, my funds were fully approved and were allegedly sent to my Much Better account, which I was told works instantly. I have passed thousands of dollars through them with zero problem. Thursday rolls around, no money. I tried contacting Much 1

MsBetter. They had zero records of my deposit to them. Nothing was pending. Same song and dance all weekend until Monday March 30th when I received an email from Wyns stating that there had been an internal error with my withdrawal and that they funds has been deposited back into my casino account, but to test assured, my new withdrawal would not take the 3 standard business days, and that I would be made a priority. So, I went ahead and made a new withdrawal of $700 on Monday Match 30th, under the understanding that this would be taken care of rapidly, and that i would receive my money very very shortly. Well, it's now once again business day #3 and I'm being given the run-around, nothing has changed in my withdrawal status (still in review), and customer service is being very unhelpful, just giving me the same response of "we are in the process." I can't see this changing anytime soon. We're now on day #13 from my original withdrawal date. I have attached screenshots of both my withdrawal requests as well as chat correspondence. Please let me know if there is anything else I can provide. Thank you so very much for your time and effort in this matter.

I would like to formally submit a complaint against wyns casino. I'm a vip member level 3. Had a jackpot win of over 5000 euro last Wednesday. I followed protocol and have 3 pending withdrawals waiting since Wednesday at 10 am. It's now Monday and there's no sign of any withdrawals being processed on live chat. I'm basically told to wait. Same with what's app the manager seems to be getting no response from the finance department. I've had wins on wyns casino multiple times over the last year, and always 48 hours, to the minute it would hit my account. Still day 5 and nowhere near getting an answer.

Another casino is taking a very long time to process a withdrawal.

I won €500 a week and a half ago, and it's still pending.

They email me saying it's their fault and their finances' fault that the withdrawal is delayed so long. But they aren't doing anything to help to rectify the problem.

They advertise a 3 day withdraw period, but it's been much longer than that.

Dear AskGamblers Team,

I am filing a formal complaint against Wyns Casino regarding a withdrawal of 50,000 HUF that has been delayed since February 18, 2026.

Timeline of events:

Feb 18, 2026: I made my first withdrawal request. After several days of waiting, the casino cancelled it without my consent.

Communication: I contacted Wyns support multiple times. They claimed it was a 'third-party error' and told me to wait.

Bank Verification: I contacted my bank (Revolut), and they confirmed there is no trace of any incoming or even rejected transactions from the casino.

Technical Issues: During this process, the Wyns Casino website was completely unavailable for a period of time. I was unable to log in to my account, and after the site came back online, I was forced to log in again repeatedly. I reported this issue to the support as well.

Formal Demand: I sent a formal email to Wyns demanding immediate payment, but they only replied by telling me to 'wait' again.

Feb 24, 2026: I re-initiated the withdrawal request for 50,000 HUF. Since then, the status has been stuck in 'Under Review'.

Current Status: More days have passed, and the support continues to give me the same vague excuses without providing any proof of payment.

The casino is clearly stalling the payment and blocking access to my account at times. I request AskGamblers to help me ensure the casino releases my winnings.

Best regards,

Good afternoon.

I hope you are well.

I have three withdrawals pending with Wyns, one from the 17th February, another from the 19th & another from the 20th.

The total amount outstanding is €933.

The account is fully verified, and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Hello I'm < full name removed > from France.

I asked for a withdrawal 16 days ago and they still don't want to pay me.

I sent many requests about it (mails, chat 24/7 assistants, complaints) and they still don't answer me and don't want to pay me.

One of their assistant chat wrote me he also made a complaint for me, but I have no proof about it since he didn't want to give me the ID's complaint and my ID player either.

Their finance staff isn't contactable either.

Nobody replied me about my mails and my complaint either.

Please help me to get my money.

My withdraw request was on october, 20th at 6 pm.

I can share with you informations more.

Hello,

I am writing to formally report missing winnings and request an immediate investigation.

Game: Sweet Bonanza Candyland (live casino)

Issue dates: October 24, 25, and 26

Missing amount: Approximately $600 CAD

Details:

The in-game history clearly shows multiple winning rounds between October 24–26, and I was in positive balance during these sessions.

However, my account balance on your website shows zero, which is impossible since this is the only game I’ve been playing.

I already contacted in-game support, and they informed me it was a glitch in processing the winnings and that the money should appear in my balance within 15 minutes. It has now been more than 12 hours, and the funds are still missing.

Based on my game history and transactions, there is approximately $600 CAD missing from my balance for these dates.

Requested action:

Please investigate and reconcile my account and game history for October 24–26.

Credit the missing $600 CAD to my account, or provide a detailed explanation with transaction logs showing why the winnings were not credited.

Confirm the expected timeframe for resolution and who will be handling my case