Approved withdrawal returned to casino account

I have been waiting for over 10 days to withdraw money from the account.

I have sent messages in the chat, and they say they will escalate it, but I keep waiting and waiting.

The withdrawal was taken out The withdrawal was made on May 13, and I still have not received the payout. Now it's 23.05

The terms state that I can withdraw a maximum of 5,000 NOK per day and a maximum of 70,000 NOK per month.

I received two withdrawals earlier in May, approximately 4 days after I submitted the withdrawal request. But after that, everything has stopped.

How is it even possible to take out 70,000NOK per month?

Hello, I have been waiting for my withdrawals for over two weeks. My balance is around 6000€. Customer support can't help. They don't require KYC. They are just stalling. Can't play because you can't get your money out. I haven't used any bonuses and played casino and sports. Hopefully you can help me to reach the casino and solve this.

Best regards,

< first name removed >

My account has been closed by the casino administration without any clear explanation.

Before the closure, my withdrawals were repeatedly delayed, and one withdrawal was canceled after a long waiting period.

I still have a remaining balance of approximately 16000 PLN which has not been paid out.

Customer support provides only generic responses and does not give any clear information regarding my funds.

I request the immediate payout of my remaining balance and a clear explanation for the account closure.

Amount: 1600

Hello,

I requested a withdrawal of 60 EUR on April 21, 2026, at Casino Wyns.

It has now been more than 4 working days, and the withdrawal is still pending verification.

The customer support informed me that the maximum processing time would be 3 working days. Despite my attempts to contact them, I have not received any clear explanation or update.

I would like to know why the delay has not been respected, and request the immediate processing of my withdrawal.

Thank you.

Dear AskGamblers Team,

I am reaching out for your assistance regarding an unresolved withdrawal issue with this bookmaker. My withdrawal request was submitted on March 29th, yet as of today — 12 days later — it still has not been processed.

According to the bookmaker’s own terms, withdrawal requests are to be processed within 3 business days. This condition has clearly been violated.

When contacting customer support via chat, I repeatedly receive inconsistent excuses — sometimes they claim to have a high number of pending requests, other times they mention technical problems. Despite these explanations, I still have not received my funds.

Please find attached a screenshot of my withdrawal request as evidence.

Thank you in advance for your support in helping me resolve this matter.

Best regards,

I would like to formally submit a complaint against wyns casino. I'm a vip member level 3. Had a jackpot win of over 5000 euro last Wednesday. I followed protocol and have 3 pending withdrawals waiting since Wednesday at 10 am. It's now Monday and there's no sign of any withdrawals being processed on live chat. I'm basically told to wait. Same with what's app the manager seems to be getting no response from the finance department. I've had wins on wyns casino multiple times over the last year, and always 48 hours, to the minute it would hit my account. Still day 5 and nowhere near getting an answer.

Another casino is taking a very long time to process a withdrawal.

I won €500 a week and a half ago, and it's still pending.

They email me saying it's their fault and their finances' fault that the withdrawal is delayed so long. But they aren't doing anything to help to rectify the problem.

They advertise a 3 day withdraw period, but it's been much longer than that.