Complaint #18 Wyns Casino

Casino Complaint

By Dmytro S.

1 month ago

My account has been closed by the casino administration without any clear explanation.

Before the closure, my withdrawals were repeatedly delayed, and one withdrawal was canceled after a long waiting period.

I still have a remaining balance of approximately 16000 PLN which has not been paid out.

Customer support provides only generic responses and does not give any clear information regarding my funds.

I request the immediate payout of my remaining balance and a clear explanation for the account closure.

Amount: 1600

Disputed Casino Wyns Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Wyns Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dmytro00

• Poland • 1 reviews

2 weeks ago

Dear AskGamblers Team,

Thank you for the update.

I would like to clarify once again that I have not received any refunded or reversed deposits from my bank.

The attached bank document confirms that the case is still under review.

I kindly ask the casino to provide concrete evidence regarding the alleged multiple chargebacks.

Best regards

Wyns Casino

• Representative

2 weeks ago

Dear Player,

We would like to inform you that the relevant department is currently reviewing your case regarding your inquiry.

Rest assured that we will notify you promptly once there is an update.

Best regards,

Wyns Casino Team

Dmytro00

• Poland • 1 reviews

3 weeks ago

Dear AskGamblers Team,

I would like to clarify that I have not received any chargeback refunds for my deposits.

My bank is only reviewing the situation, and no deposit reversals or returned funds have been issued to me.

I kindly ask the casino to provide concrete evidence of the alleged multiple chargebacks.

Best regards

Wyns Casino Complaint Stats

Resolved 16 / 18

Avg. Amount $1,286

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Wyns Casino Complaints

See all complaints for this casino

Late withrawal

I have been waiting for over 10 days to withdraw money from the account.

I have sent messages in the chat, and they say they will escalate it, but I keep waiting and waiting.

The withdrawal was taken out The withdrawal was made on May 13, and I still have not received the payout. Now it's 23.05

The terms state that I can withdraw a maximum of 5,000 NOK per day and a maximum of 70,000 NOK per month.

I received two withdrawals earlier in May, approximately 4 days after I submitted the withdrawal request. But after that, everything has stopped.

How is it even possible to take out 70,000NOK per month?

75h left

kr99,000

Wyns holding my funds and delaying withdrawals

Hello, I have been waiting for my withdrawals for over two weeks. My balance is around 6000€. Customer support can't help. They don't require KYC. They are just stalling. Can't play because you can't get your money out. I haven't used any bonuses and played casino and sports. Hopefully you can help me to reach the casino and solve this.

Best regards,

< first name removed >

Unresolved

€6,000

Withdrawal answers

Same complaint as the last time just with different winnings.
Won last week waited 7 days again for a withdrawal that takes usually 3 business days
Another win again after this and told to wait up to 8 days for it to be processed. How can it be kept from players for long periods of time when you are entitled to your winnings

Resolved

€190

Wyns casino keeps delaying the withdrawal

I have three withdrawal requests pending at Wyns1 Casino, and they have still not been processed.

The first withdrawal request was made on April 21, the second on April 22, and the third on April 24. All three are still showing as pending without any clear explanation or payout date.

The total amount pending is approximately 15,000 NOK, and I also still have around 30,000 NOK remaining in my casino balance. I am unable to withdraw the remaining funds until these pending withdrawals are approved.

I have contacted customer support every day regarding this issue. They keep repeating that there is a delay due to a high volume of withdrawal requests and that the Finance Team is working on it, but they never provide any exact timeframe or real update.

This situation has become very concerning, and I feel like my withdrawals are being unnecessarily delayed without proper justification.

I am requesting immediate assistance in resolving this issue and ensuring that my withdrawals are processed as soon as possible.

I can provide screenshots of my account balance and the three pending withdrawal requests as proof.

Resolved

kr45,000

Withdrawal of 60 EUR delayed more than 4 working days without explanation

Hello,

I requested a withdrawal of 60 EUR on April 21, 2026, at Casino Wyns.

It has now been more than 4 working days, and the withdrawal is still pending verification.

The customer support informed me that the maximum processing time would be 3 working days. Despite my attempts to contact them, I have not received any clear explanation or update.

I would like to know why the delay has not been respected, and request the immediate processing of my withdrawal.

Thank you.

Resolved

€60

Unprocessed withdrawal request

Dear AskGamblers Team,

I am reaching out for your assistance regarding an unresolved withdrawal issue with this bookmaker. My withdrawal request was submitted on March 29th, yet as of today — 12 days later — it still has not been processed.

According to the bookmaker’s own terms, withdrawal requests are to be processed within 3 business days. This condition has clearly been violated.

When contacting customer support via chat, I repeatedly receive inconsistent excuses — sometimes they claim to have a high number of pending requests, other times they mention technical problems. Despite these explanations, I still have not received my funds.

Please find attached a screenshot of my withdrawal request as evidence.

Thank you in advance for your support in helping me resolve this matter.

Best regards,

Unresolved

Kč819

Approved withdrawal returned to casino account

Hi there,

I won $740 from Wyns Casino on Friday March 20th 2026. I was told upon withdrawal that I had to wait 3 business days. So i did. Last wednesday, March 25th, my funds were fully approved and were allegedly sent to my Much Better account, which I was told works instantly. I have passed thousands of dollars through them with zero problem. Thursday rolls around, no money. I tried contacting Much 1

MsBetter. They had zero records of my deposit to them. Nothing was pending. Same song and dance all weekend until Monday March 30th when I received an email from Wyns stating that there had been an internal error with my withdrawal and that they funds has been deposited back into my casino account, but to test assured, my new withdrawal would not take the 3 standard business days, and that I would be made a priority. So, I went ahead and made a new withdrawal of $700 on Monday Match 30th, under the understanding that this would be taken care of rapidly, and that i would receive my money very very shortly. Well, it's now once again business day #3 and I'm being given the run-around, nothing has changed in my withdrawal status (still in review), and customer service is being very unhelpful, just giving me the same response of "we are in the process." I can't see this changing anytime soon. We're now on day #13 from my original withdrawal date. I have attached screenshots of both my withdrawal requests as well as chat correspondence. Please let me know if there is anything else I can provide. Thank you so very much for your time and effort in this matter.

Resolved

$740

Withdrawal answers

I would like to formally submit a complaint against wyns casino. I'm a vip member level 3. Had a jackpot win of over 5000 euro last Wednesday. I followed protocol and have 3 pending withdrawals waiting since Wednesday at 10 am. It's now Monday and there's no sign of any withdrawals being processed on live chat. I'm basically told to wait. Same with what's app the manager seems to be getting no response from the finance department. I've had wins on wyns casino multiple times over the last year, and always 48 hours, to the minute it would hit my account. Still day 5 and nowhere near getting an answer.

Resolved

€5,000

Wyns Casino Withholding Payment Since The 15th March

Good afternoon.

I hope you are well.

I have three withdrawals pending with Wyns one from the 15th March, another from the 16th March and another from the 21st March.

The total amount outstanding is €1056.

The account is fully verified and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Resolved

€1,056

Waiting for my 500 EUR withdrawal for week and a half

Another casino is taking a very long time to process a withdrawal.

I won €500 a week and a half ago, and it's still pending.

They email me saying it's their fault and their finances' fault that the withdrawal is delayed so long. But they aren't doing anything to help to rectify the problem.

They advertise a 3 day withdraw period, but it's been much longer than that.

Resolved

€500