Casino Complaint

Hello AskGamblers,

My withdrawal of $6,350 was “processed” on June 17.

The casino informed me that the funds had been sent from their end and advised that it would take 3–5 business days for the payment to reach my bank account. More than two weeks have now passed, and I still have not received the funds.

I have followed up with the casino multiple times but have not received a satisfactory explanation or resolution.

I am requesting AskGamblers’ assistance in helping me obtain my outstanding payment.

I have been waiting for over 10 days to withdraw money from the account.

I have sent messages in the chat, and they say they will escalate it, but I keep waiting and waiting.

The withdrawal was taken out The withdrawal was made on May 13, and I still have not received the payout. Now it's 23.05

The terms state that I can withdraw a maximum of 5,000 NOK per day and a maximum of 70,000 NOK per month.

I received two withdrawals earlier in May, approximately 4 days after I submitted the withdrawal request. But after that, everything has stopped.

How is it even possible to take out 70,000NOK per month?

Hello, I have been waiting for my withdrawals for over two weeks. My balance is around 6000€. Customer support can't help. They don't require KYC. They are just stalling. Can't play because you can't get your money out. I haven't used any bonuses and played casino and sports. Hopefully you can help me to reach the casino and solve this.

Best regards,

< first name removed >

Hello,

I requested a withdrawal of 60 EUR on April 21, 2026, at Casino Wyns.

It has now been more than 4 working days, and the withdrawal is still pending verification.

The customer support informed me that the maximum processing time would be 3 working days. Despite my attempts to contact them, I have not received any clear explanation or update.

I would like to know why the delay has not been respected, and request the immediate processing of my withdrawal.

Thank you.

Dear AskGamblers Team,

I am reaching out for your assistance regarding an unresolved withdrawal issue with this bookmaker. My withdrawal request was submitted on March 29th, yet as of today — 12 days later — it still has not been processed.

According to the bookmaker’s own terms, withdrawal requests are to be processed within 3 business days. This condition has clearly been violated.

When contacting customer support via chat, I repeatedly receive inconsistent excuses — sometimes they claim to have a high number of pending requests, other times they mention technical problems. Despite these explanations, I still have not received my funds.

Please find attached a screenshot of my withdrawal request as evidence.

Thank you in advance for your support in helping me resolve this matter.

Best regards,

Hi there,

I won $740 from Wyns Casino on Friday March 20th 2026. I was told upon withdrawal that I had to wait 3 business days. So i did. Last wednesday, March 25th, my funds were fully approved and were allegedly sent to my Much Better account, which I was told works instantly. I have passed thousands of dollars through them with zero problem. Thursday rolls around, no money. I tried contacting Much 1

MsBetter. They had zero records of my deposit to them. Nothing was pending. Same song and dance all weekend until Monday March 30th when I received an email from Wyns stating that there had been an internal error with my withdrawal and that they funds has been deposited back into my casino account, but to test assured, my new withdrawal would not take the 3 standard business days, and that I would be made a priority. So, I went ahead and made a new withdrawal of $700 on Monday Match 30th, under the understanding that this would be taken care of rapidly, and that i would receive my money very very shortly. Well, it's now once again business day #3 and I'm being given the run-around, nothing has changed in my withdrawal status (still in review), and customer service is being very unhelpful, just giving me the same response of "we are in the process." I can't see this changing anytime soon. We're now on day #13 from my original withdrawal date. I have attached screenshots of both my withdrawal requests as well as chat correspondence. Please let me know if there is anything else I can provide. Thank you so very much for your time and effort in this matter.

I would like to formally submit a complaint against wyns casino. I'm a vip member level 3. Had a jackpot win of over 5000 euro last Wednesday. I followed protocol and have 3 pending withdrawals waiting since Wednesday at 10 am. It's now Monday and there's no sign of any withdrawals being processed on live chat. I'm basically told to wait. Same with what's app the manager seems to be getting no response from the finance department. I've had wins on wyns casino multiple times over the last year, and always 48 hours, to the minute it would hit my account. Still day 5 and nowhere near getting an answer.