Wagonbet Casino Complaints
Wagonbet Casino Complaint Stats
Wagonbet Casino has been inactive for over 3 months, at first they responded to my messages, but the website has been inactive for about a month and when I write to them by e-mail, they do not respond to my messages.
I would like not to withdraw my funds if the casino no longer intends to continue its operations.
I am asking you for help in this matter.
Unresolved
A week ago I submitted a claim to win. The account is confirmed, all required documents have been sent and confirmed. Almost a week has passed and the money has not been paid. Rule 8.14 is completely violated.
8.14. Withdrawal requests are processed within 24 business hours from the moment the application is submitted and if the account verification has been completed.
Today, when you open the casino website, a message pops up stating that
We are pleased to announce the upcoming update of our website. Our team is working hard on improvements to make your gaming experience even more exciting. During the update period, our platform is temporarily unavailable, but don't worry! Our support team is always ready to help you. Just click the support button below or email [email protected] and we will answer all your questions.
Their chat does not work and technical support does not respond by email. It is not clear what happened to my payment and what its status is. And will this casino even start working (no deadlines are specified) and how to contact them.
Resolved
application visit for processing. Technology support meets expectations every day. Their clause 8.14 is completely violated!
8.14. Requests for product withdrawal are processed within 24 business hours from the date of production.
applications and in case of completed account verification.
That is, the casino understands that our rules are consistent with international offers upon registration.
Resolved
I am writing about delays in withdrawal from the casino, they were ordered on 25.07.2023 (500 euros) and on 27.07.2023 (651 euros)
to date I have not received any money my account is verified and I have successfully requested withdrawals in the past.
I have contacted the casino many times about this, but each time I receive an answer without specifics (no information from the financial department, wait in the queue for processing)
I am asking the askgamblers team to help me solve this problem, best regards
Resolved
Dear Askgamblers and Wagonbet!
I initiated a withdrawal to my BTC wallet, in the amount of 485 EUR on 13.07.2023 08:43:29, which I have not received yet.
- Withdrawal code: 110652938
The website's terms and conditions page promises to handle withdrawals within 24 hours, which is clearly not happening.
I have not used any bonuses and my ID documents are approved.
I tried contacting the support of the page through email multiple times, but have not received any response. (I am getting promotional emails though.)
The main goal of this complaint is to finally make Wagonbet pay out my funds.
Proof has been attached as screenshots.
Resolved
Hi, I've now been waiting 12 days for my first withdrawal request, have sent all documents that they asked for, tried contacting them multiple times but livechat is not active and they rarely answer emails. Got a reply saying they need a little more time a couple of says ago but that really does not say me anything, wondering if we can work something out here.
Resolved
Resolved