Complaint #4 Wagonbet Casino

Withdrawal pending for 7 days without response from customer service

By Mate G.

3 years ago

Dear Askgamblers and Wagonbet!

I initiated a withdrawal to my BTC wallet, in the amount of 485 EUR on 13.07.2023 08:43:29, which I have not received yet.

Withdrawal code: 110652938

The website's terms and conditions page promises to handle withdrawals within 24 hours, which is clearly not happening.

I have not used any bonuses and my ID documents are approved.

I tried contacting the support of the page through email multiple times, but have not received any response. (I am getting promotional emails though.)

The main goal of this complaint is to finally make Wagonbet pay out my funds.

Proof has been attached as screenshots.

Disputed Casino Wagonbet Casino

Reason Delayed payment

Amount €485

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

mate246

• Hungary • 2 reviews

3 years ago

Dear All!

That is correct, I have received my funds. Thank you all for your cooperation.

AskGamblers

• Support Team

3 years ago

Dear @mate246,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Wagonbet Casino

• Representative

3 years ago

Dear MATE246,

We have successfully processed your withdrawal request.
Congratulations on winning!

Wagonbet Casino Complaint Stats

Resolved 6 / 7

Avg. Amount $456

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Wagonbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

Wagonbet Casino Complaints

See all complaints for this casino

The casino has been inactive for a long time and does not pay out funds

Wagonbet Casino has been inactive for over 3 months, at first they responded to my messages, but the website has been inactive for about a month and when I write to them by e-mail, they do not respond to my messages.

I would like not to withdraw my funds if the casino no longer intends to continue its operations.

I am asking you for help in this matter.

Unresolved

€75

Very long delay in payment

A week ago I submitted a claim to win. The account is confirmed, all required documents have been sent and confirmed. Almost a week has passed and the money has not been paid. Rule 8.14 is completely violated.

8.14. Withdrawal requests are processed within 24 business hours from the moment the application is submitted and if the account verification has been completed.

Today, when you open the casino website, a message pops up stating that

We are pleased to announce the upcoming update of our website. Our team is working hard on improvements to make your gaming experience even more exciting. During the update period, our platform is temporarily unavailable, but don't worry! Our support team is always ready to help you. Just click the support button below or email [email protected] and we will answer all your questions.

Their chat does not work and technical support does not respond by email. It is not clear what happened to my payment and what its status is. And will this casino even start working (no deadlines are specified) and how to contact them.

Resolved

$152

They do not pay 60 dollars

Submitted a request for Payments 60 dollars. My account is verified. 120 hours have already passed,
application visit for processing. Technology support meets expectations every day. Their clause 8.14 is completely violated!

8.14. Requests for product withdrawal are processed within 24 business hours from the date of production.
applications and in case of completed account verification.
That is, the casino understands that our rules are consistent with international offers upon registration.

Resolved

$60

Delayed payment of 1151 euros

Hello everyone,

I am writing about delays in withdrawal from the casino, they were ordered on 25.07.2023 (500 euros) and on 27.07.2023 (651 euros)
to date I have not received any money my account is verified and I have successfully requested withdrawals in the past.
I have contacted the casino many times about this, but each time I receive an answer without specifics (no information from the financial department, wait in the queue for processing)

I am asking the askgamblers team to help me solve this problem, best regards

Resolved

€1,151

Withdrawal problems

Hi, I've now been waiting 12 days for my first withdrawal request, have sent all documents that they asked for, tried contacting them multiple times but livechat is not active and they rarely answer emails. Got a reply saying they need a little more time a couple of says ago but that really does not say me anything, wondering if we can work something out here.

Resolved

€500

Payment pending for more than 10 days

Hello.I have a problem with this site and I would like to ask if askgamblers can help me resolve this with the casino.I have submitted my payment request on 30th may and I have not received it until now.They won’t respond to my messages and live chat is rarely online and if it is they give me generic answers that I can expect my payment soon.I hope wagonbet will pay me, but having to wait for such a long time for 500 euros is very disappointing!

Resolved

€500