Complaint #9 Vegasino Casino

Account closure and non payment of money

By ArnaudZupan

1 year ago

Dear Sir/Madam

I'm contacting your services because I'm having trouble getting a response from VEGASINO.

I have made several deposits on the casino website. I won several bets. The win/loss balance is unfavorable to the casino.

Following the last win 1396.00€, I made a bet of 96.00€ (sports) and made a release of 500.00€ (because the site limits to 500.00€ / days). When I wanted to know the result of my last bet of 96.00€ (sports), I realized that access to the site was impossible.

In fact, a message told me “the account is being verified”.

I then contacted customer service by chat, which informed me that the blocking was due to a wrong identifier. We reset the account. Despite this, access remains impossible. After several more chat exchanges with an advisor, I learn that the account has been suspended for administrative reasons. However, I haven't received any information (e-mail). I still sent my identity card and proof of address.

In the meantime, I did receive an e-mail from the support department informing me that the account had been permanently deleted by the administration. This reply did not explain why.

The problem is that I don't know the outcome of my last bet. In addition, it's impossible for me to log in and withdraw my money. And I have no response from customer service or complaints.

The agents I speak to by chat are not authorized to enter withdrawals and keep suggesting that I write to the email address. (email to which I receive no reply).

You will find the original emails and translations each time.

Thank you in advance,

< name removed >

Disputed Casino Vegasino Casino

Reason Delayed payment

Amount €1396

Discussion

Vegasino Casino

• Representative

1 year ago

Dear Askgamblers,

We believe we have provided everything from our side.

We will wait for your update.

Kind regards,
Vegasino team.

AskGamblers

• Support Team

1 year ago

Dear @ArnaudZupan,

Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication.

Your latest post has been removed due to not being written in English.

Thank you in advance for your cooperation.

AskGamblers

• Support Team

1 year ago

Dear @ArnaudZupan,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Vegasino Casino

• Representative

1 year ago

Dear ArnaudZupan,

We apologies if inconvenience caused due to our promotion offer received earlier.

We have provided further feedback to the relevant department. Therefore, we believe you would not be disturbed from our side.

Once again, thank you for being so patient with us! We really appreciate it. 

Our team wishes you all the best for your future activities!  

Best regards,
Vegasino team.

Vegasino Casino Complaint Stats

Resolved 21 / 23

Avg. Amount $2,157

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Vegasino Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 18 out of 20 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

Vegasino Casino Complaints

See all complaints for this casino

Delayed payment

I am filing a formal complaint against Vegasino Casino for withholding my winnings of 170,000 HUF since Sunday, September 27 (Transaction ID: 1105914526). My player account is fully verified (KYC completed), and the casino has far exceeded its official 3-business-day processing limit. Over the past few days, their live chat support has been constantly delaying and misleading me. First, an agent claimed the money was already sent to the payment provider, but later another agent contradicted this and admitted it is still being processed internally by the finance team. This is a clear stalling tactic. I demand the immediate approval and release of my legitimate funds.

Resolved

Ft170,000

Does not pay

Hello Vegasino team / AskGamblers team,

I am filing a formal complaint against Vegasino Casino (vegasino-9034.com).

1. first withdrawal: 28.000 ft, withdraw to card, 28/09/2026 17:09:31, id: 5eecc83f-b4b1-45d8-9ef5-5e888d038fbf. Status: rejected 3 times without reason; now stuck at "ellenorzes alatt / under verification".

2. Second withdrawal: ID 909307d3 (USDT BEP20). Pending for 3 days, also under verification.

3. Own money + wagering done: this was my own deposited money, not bonus money. I have completed the 1x wagering requirement. So there is no bonus abuse.

4. No KYC possible: the casino never requested KYC; there is no upload section in my account. i have valid documents (id card + address card + nav proof) ready but nowhere to upload.

5. No support: email and live chat do not answer for days.

Request: please approve and process both withdrawals (28.000 ft + USDT BEP20 withdrawal 909307d3) immediately, or send me a KYC link and verify within 24h.

Resolved

Ft28,000

Withdrawal declined with no clear reason provided

I am a player from New Zealand seeking assistance regarding a NZ$13,000 withdrawal from Vegasino.

I submitted a withdrawal request for my winnings, however the withdrawal was cancelled and the funds were returned to my casino balance. Customer support advised that the payment provider declined the transaction but has been unable to provide the specific reason.

I have contacted live chat several times requesting an explanation. I asked whether the issue was related to my bank account, my account verification, my bank, or a technical issue. Despite this, I have only received generic responses stating that they cannot disclose the payment provider’s error for security reasons.

Most recently, support informed me that:

* My case has been escalated to the Finance Team.
* I should not submit another withdrawal request.
* My withdrawal is currently being investigated.
* I will be contacted by email or account message with any updates.

At this stage, my NZ$13,000 remains in my casino account and I have not been given a timeframe for payment or a clear explanation for why the original withdrawal was declined.

I have attempted to resolve this matter directly with Vegasino before lodging this complaint and I have retained screenshots of all correspondence.

I respectfully request AskGamblers’ assistance in:

1. Facilitating the payment of my NZ$13,000 withdrawal.
2. Obtaining a clear explanation for why the withdrawal was declined.
3. Receiving a reasonable timeframe for the withdrawal to be processed.

Thank you for your assistance.

Unresolved

$13,000

Delayed withdrawal processing

I made a withdrawal from Vegasino for $500 on 22/07/26.

I made contact with support to check if I needed to verify my account to make sure there were no hold-ups with the withdrawal; they advised that no further information was required and that my withdrawal was being processed.

It is now the 28/07/26 and my withdrawal is still under review. I have contacted support, who says that my withdrawal will be processed soon and apologised for the delay. They also say they cannot tell me how long it will take to process, as it is with the finance department. After reminding them of their stated processing times, there has still been no resolution. And I began getting the same response on repeat.

Resolved

$500

Withdrawal not being processed after 12 days

Hi,

I made a withdrawal on the 22nd of June, and it has not been processed yet.

I have contacted customer support several times and was informed that the withdrawal was being handled. However, the status remains unchanged and still shows as “under review”.

It has been 12 days now, whereas the stated withdrawal time is 3 days.

My account is fully verified, and I have made a withdrawal on this website before.

Rejected

I requested a withdrawal of approximately 401 EUR on June 21st

I requested a withdrawal of approximately 401 EUR on June 21st. The stated processing time was 3 business days, but this timeframe has now passed.

I have contacted customer support several times and was informed that the withdrawal was being handled. However, the status remains unchanged and still shows as “under review”.

I have also not received any information about missing documents or any additional requirements from my side. I am currently waiting for an update and a resolution, as the withdrawal process has taken longer than expected.

Unresolved

€401

Payment overdue

Hello,
I made 3 withdrawals of 500euro each, but all of them are already 1 week in queue. I already had 3 successful payments before. My account is verified. On messages I sent in telegram bot, I always got an answer, I’ll look and escalate, but nothing changes. Is it possible to look at this through here? Kind regards

Resolved

€1,500

Payment delay Vegasino

Complaint:

I am submitting a complaint regarding a delayed withdrawal that has not been processed within the stated timeframe.

I requested a withdrawal on 25/05/2026 and the company’s policy clearly states processing takes 1–3 business days. On 04/06/2026, the withdrawal is still not approved or paid out, and there has been no update or change in status.

This delay exceeds their advertised processing time and goes against their stated terms and conditions.

I am requesting that this issue be reviewed and addressed, and that the withdrawal be processed immediately or give me a clear explanation for the delay.

Resolved

€200

Payment overdue

Hello,

I made 3 withdrawals of 500euro each, but all of them are already 16, 17 and 18 days in queue. I already had 3 successful payments before. My account is verified. On messages I sent in telegram bot, I always got an answer, I’ll look and escalate, but nothing changes. Is it possible to look at this through here? Kind regards

Resolved

€1,500

Withdrawal being delayed with multiple contradicting reasons given by support

Complaint:

I am submitting a complaint regarding a delayed withdrawal that has not been processed within the stated timeframe.

I requested a withdrawal on Monday at 10:48 a.m., and the company’s policy clearly states processing takes 1–3 business days. As of Friday at 9:28 a.m., the withdrawal is still not approved or paid out, and there has been no update or change in status.

This delay exceeds their advertised processing time and goes against their stated terms and conditions. I have also received no communication explaining the reason for the hold-up.

I am requesting that this issue be reviewed and addressed, and that the withdrawal be processed immediately or a clear explanation be provided for the delay.

Resolved