VulkanVegas Casino - Account closure without any information - Complaint Resolved

KAKOCHIO Austria

Greetings,

I am asking the VulkanVegas casino for a specific statement from their side, because out of the blue they banned me from entering my casino account.

I've been playing at this casino for over 2 years and I've never had a problem with absolutely anything, even with larger account balance withdrawals. My credit card was verified and so was my account.

All of a sudden, after winning an amount over €4000 and requesting a withdrawal, I had to re-verify my credit card and send additional documents about playing.

The necessary documents were sent to the casino's email after being informed how to proceed from support.

Now I will ask for supervision of the situation and I also believe in a positive conclusion.

I look forward to playing at this casino again in the future. Thank you for any response

VulkanVegas Casino

Hello,

According to our records the account is not blocked.

Kind regards

KAKOCHIO Austria

Yes everything is going well.

AskGamblers

Dear @KAKOCHIO,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

KAKOCHIO Austria

My complaint was resolved immediately after contacting the casin. Everything is going well.

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

VulkanVegas Casino - Account closure without any information

Complaint Info

Disputed casino

Reason

Amount

€ 4000

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