UltraCasino

Bad customer service. They say 5 minutes withdrawal... nah man, its minimum 24 hours and only business days apply. T&Cs are made clearly versus the players, so please don't try your luck here or other BP limited casinos.
Managed to win with 100 deposit 1000 euros and wager 12k. Just imagine. Before playing tested at usual that games that are restricted doesn't open and they didn't. For some kind of reason Extra Chilli opened and I made about 20 bets to that game. It didn't say that this game is restricted. This cost me winnings and I hope I will get my deposit back. Be careful guys and yes I know I'm responsible for this myself, but still... Its shady...

Fine game selection, quick live chat even tho they have absolutely zero relevant answers to your questions. They just dance around the obvious questions.

The withdraw times is ridiculous. I'm still trying to withdraw 1100Euros but even tho my profile is fully verified on their site, they wanted me to send a bank statement to prove that my bank account is mine or something.
I did this, but after 48hrs they said that it wasn't accepted to blur out information, in this case the account balance, all relevant information were still very visible. So I've sent the same document without blurs and is yet to hear anything for 24hrs. After all this they still claim that the processing time of the withdraw, after verification is up to 72hrs. I have never played at a casino that goes to this length to get players to cancel withdraws and gamble the money away. I frankly can't believe they keep playing customers.

Good menu navigation. Plenty of games to choose from. Bonuses offered although I did not use them. Appealing layout and usually have various offers to opt in for if inclined.

As for the reply by "Karolina" of Ultra Casino. I had contacted chat 3 times in a matter or approximately 2 weeks to obtain an answer (even though they said they would reply by email which never occurred).
This information was never relayed rather they wanted screenshots, my recordings of the gameplay, asking which game this occurred on and it was all a mystery to them what had occurred.
The loss of the money means nothing to me therefore I was not interested in their run around game.

A good indicator of how untrustworthy they are was the removal of the gameplay transaction where I had won and you can see clearly how they failed to address that comment.

People stay away and find a better casino. As a player for over a decade I promise you there are much more reputable online casinos out there that are worth your time.

Good menu navigation. Plenty of games to choose from. Bonuses offered although I did not use them. Appealing layout and usually have various offers to opt in for if inclined.

All was good until a $1700 win on Vikings go Berserk. Funds disappeared during gameplay in which I requested assistance via chat. They said they would get back to me and never did. Pro tip - record all gameplay as I do. Easy to verify. Once I saw altered gameplay history transactions, I closed my account and opted to forward to MGA instead. Be careful peeps and record your gameplay! I learned from previous mistakes myself haha. Live and learn. Not this time.

It is an honor to write the first review. :) The site is very fast, the design is clean, understandable, and everything is easy to find on it. Depositing is quick and easy. Lot of games and providers.

I have played in all the casinos of BP Group Ltd. (JustSpin, 21.com, Nitro, Ultra). I have to say, even though this casino has got an MGA link, I’m pretty disappointed. They advertise in a lot of places, advertised by a couple of more renowned online casino streamer, but not everything is as bright as it looks from the outside. Probably my bad luck also contributes to my experience, but I try to be objective:
What I described in my positive review applies to each casino, that’s what they like about them.
Now we are talking about this casino, the Ultra Casino. There is a charge of EUR 1 for e-wallets upon payment. At the time of payment, 3 euros for any payment method. This has already cost the player 4 euros! One of the rare sites where they charge a treatment fee, I think it’s distasteful. These costs should be borne by the casino.
The payout time window is awful. 72 hours for pending time credit card, 48 hours for e-wallet. For credit card payments, you will have to wait 0-5 business days beyond the payment time window. In addition, there are no extra deposit bonuses. Since I had a bigger loss (it could just be big for me), I contacted customer service and asked for a goodwill bonus. I got the answer that there is no bonus for me because they don’t reward me.
A novice casino allow this many unfair things against the player? There are so many good casinos on ASKGamblers, I suggest you choose from them instead and neglect this casino.
As an experienced player, this is a huge big disappointment for me.