AskGamblers Quick Overview
Editor's View
UltraCasino works just like it's supposed to, with plenty of choice game-wise, a fast-loading website, and helpful customer care.
- Home to leading software providers
- Live chat open 24/7
- Mobile-friendly games
- SSL encryption
- Limited video poker selection
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UltraCasino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About UltraCasino
UltraCasino, established in 2020 and licensed by the Malta Gaming Authority, is an online casino where members can enjoy a variety of games, including video slots, table games, and a live casino. The site supports multiple languages and can be reached instantly through a web browser or on the go. Although there is no app, UltraCasino is a perfectly optimised mobile casino.
Read the online casino review below for more information about UltraCasino's workings and the rest of its offerings.
- E-Wallets 1-5 days
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Ultra Casino
When it comes to casino deposit methods, UltraCasino hardly lives up to its name. With slightly over a dozen deposit methods and even fewer withdrawal options, the casino keeps things rather simple.
However, the sheer number of options isn't the issue here. On the contrary, we were more concerned with the pending times, which reportedly take much longer than stated in the Terms and Conditions.
Furthermore, there's nothing ultra about the maximum daily withdrawal, either, given that it's capped at $5,000; the monthly limits aren't stated.
Finally, the casino charges fees for most transactions, so make sure to ask customer support for more details before initiating a money transfer.
Games at Ultra Casino
Thanks to the generous list of software providers, there are lots of games to choose from here, including hundreds of video slots. Players can easily select their favourite vendors or search the lobby to find the games they love. Regardless of which way players choose to find their games, there will be something here to suit everyone.
The casino also offers various table games with betting limits to suit both high and low rollers. Numerous variations of casino games are available, including Blackjack, Roulette, Poker, and Baccarat.
In addition, there are some video poker games, perfect for players who enjoy betting with cards. These games include Jacks or Better.
In the live casino, players can enjoy many of the tables we have just mentioned; only these games are hosted by real-life dealers instead of being computerised. Games are still open around the clock, and table limits will be visible from the lobby, so players only have to join rooms that are best suited to their budgets.
UltraCasino fully supports mobile gaming on virtually any mobile device like smartphones and tablets. There are lots of mobile games available just like the web version only they provide even more convenience. Games support devices that run both iOS and Android and players will not need to download an app. All that is required is a compatible mobile browser.
Commitment to Responsible Gambling
Due to its MGA licence, UltraCasino must abide by a set of strict rules concerning responsible gambling. As a result, you will find a series of tools and features designed to help control one's gambling habits.
Customer Support at Ultra Casino
Anyone who needs help can contact the casino's customer support team. One of the easiest ways to get help is by using their live chat facility, which is open 24 hours a day, 7 days a week.
Players can also email the casino or use their online contact form if they need further assistance.
Complaints
Read the complaints other players have left for UltraCasino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Good menu navigation. Plenty of games to choose from. Bonuses offered although I did not use them. Appealing layout and usually have various offers to opt in for if inclined.
As for the reply by "Karolina" of Ultra Casino. I had contacted chat 3 times in a matter or approximately 2 weeks to obtain an answer (even though they said they would reply by email which never occurred).
This information was never relayed rather they wanted screenshots, my recordings of the gameplay, asking which game this occurred on and it was all a mystery to them what had occurred.
The loss of the money means nothing to me therefore I was not interested in their run around game.
A good indicator of how untrustworthy they are was the removal of the gameplay transaction where I had won and you can see clearly how they failed to address that comment.
People stay away and find a better casino. As a player for over a decade I promise you there are much more reputable online casinos out there that are worth your time.
Dear KREE54, Thank you for your feedback regarding UltraCasino! We would like to apologize for the delay that you experienced waiting for the answer from our customer service team regarding your question. We have taken the needed actions with our team to make sure this doesn't happen in the future. I would like to point out that it's technically impossible for us to remove transaction history or game history from your account due to regulations, license, and audit concerns. Our customer service team has sent you an email today including your game and transaction history, where you can see the winnings you are referring to and when the bonus funds were released, and winnings over the amount of $75 were captured as per terms and conditions for this bonus. If you come up with any further questions, don't hesitate to reach out to me via private message or contact our customer support directly! Kind regards, Karoliina
Good menu navigation. Plenty of games to choose from. Bonuses offered although I did not use them. Appealing layout and usually have various offers to opt in for if inclined.
All was good until a $1700 win on Vikings go Berserk. Funds disappeared during gameplay in which I requested assistance via chat. They said they would get back to me and never did. Pro tip - record all gameplay as I do. Easy to verify. Once I saw altered gameplay history transactions, I closed my account and opted to forward to MGA instead. Be careful peeps and record your gameplay! I learned from previous mistakes myself haha. Live and learn. Not this time.
Hi there KREE54, Thank you for sharing your feedback here at AskGamblers community! We are pleased to hear that you have been happy with our game selection and design! I would like to apologize for the experienced inconvenience and the delayed response from our support team. Our customer service team has been in contact with you now explaining you what has happened with the funds on your account. You were playing with $25 bonus funds which you won from Ultra Charge raffle. The maximum withdrawal from this bonus prize is 3 times the bonus amount. Once you completed the wagering the funds were transferred to your real cash balance and the amount exceeding the max cap was removed from your balance as per our terms and conditions, and therefore you were left with $75 real cash balance. Don't hesitate to reach out to me via private message or directly to our customer service team if you come up with any further questions! Kind regards, Karoliina
It is an honor to write the first review. :) The site is very fast, the design is clean, understandable, and everything is easy to find on it. Depositing is quick and easy. Lot of games and providers.
I have played in all the casinos of BP Group Ltd. (JustSpin, 21.com, Nitro, Ultra). I have to say, even though this casino has got an MGA link, I’m pretty disappointed. They advertise in a lot of places, advertised by a couple of more renowned online casino streamer, but not everything is as bright as it looks from the outside. Probably my bad luck also contributes to my experience, but I try to be objective:
What I described in my positive review applies to each casino, that’s what they like about them.
Now we are talking about this casino, the Ultra Casino. There is a charge of EUR 1 for e-wallets upon payment. At the time of payment, 3 euros for any payment method. This has already cost the player 4 euros! One of the rare sites where they charge a treatment fee, I think it’s distasteful. These costs should be borne by the casino.
The payout time window is awful. 72 hours for pending time credit card, 48 hours for e-wallet. For credit card payments, you will have to wait 0-5 business days beyond the payment time window. In addition, there are no extra deposit bonuses. Since I had a bigger loss (it could just be big for me), I contacted customer service and asked for a goodwill bonus. I got the answer that there is no bonus for me because they don’t reward me.
A novice casino allow this many unfair things against the player? There are so many good casinos on ASKGamblers, I suggest you choose from them instead and neglect this casino.
As an experienced player, this is a huge big disappointment for me.
Hi ALTER87, Thank you for sharing your feedback regarding UltraCasino! We are sad to hear that your experience with us has not been as positive as it could have been. We never stop looking to improve. Your comments are definitely valued! Regarding the €1 payment fee, this only applies with e-wallet deposit methods, with other payment methods, this fee is not charged. The €3 payment fee is charged when requesting a withdrawal, and these operational costs are ensuring that we have the highest possible service levels. We are sorry to read that you are disappointed by this aspect. Our withdrawals are usually processed within 36 hours, at the latest within 72 hours. After we have processed the withdrawal, it depends on the chosen payment method, how long time it will take before the funds are available on your account. We will forward your feedback further, and look into getting the withdrawals even faster so that the player experience can be the best possible! UltraCasino rewards you the day after the deposit, and this is the reason why customer support didn't reward you with a goodwill bonus. You received a bonus and free spins from our new Ultra Charge feature to your account the day after the deposit. I apologize if this was not communicated clearly by the customer support agent when you contacted us regarding the goodwill bonus. Please do not hesitate to come back to us if further information is required, or if you have more thoughts that you would like to share with us. Kind regards, Alex
UltraCasino News
Read all news about UltraCasino, check for updates and stay tuned for exclusive bonuses.
PressEnter Group, an iGaming operator based in Malta, has struck a collaboration deal with Wazdan.The Wazdan portfolio of casino material will be distributed across PressEnter brands such as 21.com, JustSpin, NitroCasino, NeonCasino, RapidCasino, and UltraCasino as part of the acquisition.Going Strong Malta's PressEnter Group has partnered with Wazdan, with Wazdan's casino portfolio getting dispersed over PressEnter brands including 21.com Casino, JustSpin Casino, NitroCasino, NeonCasino, Rapid Casino, and UltraCasino.Wazdan's reach will expand across the Malta Gaming Authority's territories, giving gamers access to games like Magic Spins and Sizzling Eggs. Wazdan's gaming features will also be available, including Volatility Levels, Hold the Jackpot, and Collect to Infinity.Over the last year, Wazdan has inked a number of agreements and expanded into new areas, including the United States and Canada.We pride ourselves on partnering with intriguing, innovative brands, and PressEnter Group has made great advances since its founding in 2018, said Bekki D'Agata, Wazdan's Head of Business Development for Europe and North America and added that [they] share our beliefs and goals, and we look forward to working with them to expand their portfolio of businesses.Hampus Eriksson was appointed as PressEnter's new Chief Product Officer in February 2022, in a move meant to accelerate the company's efforts to expand into new regions and into the sports betting sector.Offering our players the most engaging and thrilling content is incredibly important to us, said Eriksson of the new partnership with Wazdan. Wazdan's collection of slot titles, with their artful graphics, strong math models, and thrilling mechanics, will be an excellent addition to our casino portfolio.
We all love good casino promotions: they offer endless fun and a chance to win great prizes (and honestly, who doesn’t like prizes?). But what we love even more is a promo spread over 10 days, taking place at five different casinos with a prize pot of €100,000!This time around, Nitro Casino, NeonVegas Casino, Justspin Casino, UltraCasino and 21.com Casino joined forces to bring you the awesomest promotion at the moment! The Quickspin Festival Network Promotion is on until 3 February so let’s see how you can get in!10 Days of Excitement!Head to the front row, players, because the show is about to start! The second leg of the tour for Quickspin Festival Network Promotion is here and it’s better than ever! Spread over 10 days, the promotion is divided into five separate, 2-day tournaments.Excitement is spread over 10 days with five separate, 2-day tournaments!For your convenience, here’s a calendar of the entire race:25 January–26 January27 January–28 January29 January–30 January31 January–1 February2 February–3 FebruaryNow that we have the exact dates covered, let’s move on to the venues hosting this majestic, winter tournament. The tournaments will be taking place simultaneously at five casinos. You can choose the one you like best by checking them all out (hint: they’re all equally fantastic!):Nitro CasinoNeonVegas CasinoJustspin CasinoUltraCasino21.com CasinoGet a Slice of €100,000!To make the tournament more appealing and let everyone find something for themselves, the casinos made a sweet selection of titles. All of the qualifying slots are powered by Quickspin (hence the title), and the selection features a mix of old favourites and new smash hits, including, but not limited to:Eastern Emeralds SlotNero’s Fortune SlotBig Bad Wolf SlotGolden Glyph SlotTiger’s GloryLoco the MonkeyPlay your favourite games and boost your chances to win!You can switch between the titles if you want and all of the tournament points you score in each game will be added to your total result on the leaderboard.Each 2-day tournament comes with a prize pot of €20,000. In total, the luckiest punters will take home €100,000! Will you be one of them? Only one way to find out!Enjoy the Spinning Festival!To sum things up: the Quickspin Festival already started and runs through 3 February at five casinos. There are 11 qualifying tiles and, as usual, placing more bets increases your chance of winning one of the prizes from the €100,000 prize pool!Should you need any additional information, please do not hesitate to browse through each casino’s Terms and Conditions.We wish you the best of luck!
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Fine game selection, quick live chat even tho they have absolutely zero relevant answers to your questions. They just dance around the obvious questions.
The withdraw times is ridiculous. I'm still trying to withdraw 1100Euros but even tho my profile is fully verified on their site, they wanted me to send a bank statement to prove that my bank account is mine or something.
I did this, but after 48hrs they said that it wasn't accepted to blur out information, in this case the account balance, all relevant information were still very visible. So I've sent the same document without blurs and is yet to hear anything for 24hrs. After all this they still claim that the processing time of the withdraw, after verification is up to 72hrs. I have never played at a casino that goes to this length to get players to cancel withdraws and gamble the money away. I frankly can't believe they keep playing customers.