UltraCasino - Wont accept my bank statement

Hi @STAIG

Thank you for raising this with us!

I have checked with our customer support and they have informed you accordingly. The screenshots you have uploaded do not have all the following information visible on the same page.

- We need an image of a document from the last 3 months, which can be a letter from the bank, a bank statement, or a page from your Online banking. This needs to show the following:

Account holder's name
IBAN
BIC/SWIFT code
Bank's letterhead/logo
Date (within the last 3 months)

https:­//w­ww.u­lt­rac­asi­no.c­om­/en­/in­fo/faq

If you are unsure how to download the document within your online bank, you can contact your bank directly and they are able to assist you with this.

Hope this answers all your questions!

Kind regards,
Sally

Dear @Staig,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.