General Information About The Phone Casino
The Phone Casino was established in 2009. The online casino has thousands of games from different providers. It is licensed and regulated by the UK Gambling Commission and the Alderney Gambling Commission.
To register, you need to enter your name, email address, home address, and phone number. The main menu opens from the left side of the screen, and you can also access games through the header.
Before you start playing at The Phone Casino, make sure you check the casino rating and read our review below.
Payment Information and Options at The Phone Casino
The Phone Casino accepts various payment methods, including Visa debit cards and Visa and MasterCard credit cards. However, UK players can’t use credit cards in online casinos.
Other methods include Trustly, Skrill, Google and, Apple Pay, and Paysafecard, while deposits are deducted from the prepay balances of O2, Vodafone EE, and Three & Sky customers.
The minimum deposit is £3.00 via card and £5.00 via mobile. The maximum deposit for mobile can depend on the network, but generally, it’s set to £240, while there are no caps on card and e-wallet users.
The minimum withdrawal is £20, and you may have to provide your ID card. The casino will notify you about the processing time. There is a charge of £1.00 per withdrawal. The maximum withdrawal limit isn’t stated.
Customer Support at The Phone Casino
If you need any help, you can always email The Phone Casino or phone. The casino has separate email addresses for general queries and verification documents.
UK players can also call the casino if they need quick answers. The live chat isn’t available. Casino support's working hours are Monday through Friday from 09:00 to 22:00 and on Weekends from 12:00 to 20:00.
Games at The Phone Casino
The Phone Casino offers a large number of online slots and players can explore titles such as Big Bass Bonanza, Big Bass Splash and various Megaways titles. Players can filter through different games or choose providers separately. For example, you can explore games from Big Time Gaming or pick any other provider!
Other games on the website include live dealer games and table games. The casino offers Deal or No Deal as well as Monopoly Live. Other casino games and scratch cards are also available.
The Phone Casino’s Commitment to Responsible Gambling
The Phone Casino is packed with responsible gambling tools. In just a few minutes, players can take a self-assessment test to determine further steps in the process. When registering to The Phone Casino, you can immediately set limits, which you can change within your account later.
The casino offers deposit, wager, and loss limits. Session limits are also available for players who want to reduce their time spent at the online casino.
Self-exclusion is possible at the casino, but players can also register at GAMSTOP. The casino will pay out all withdrawable funds immediately for those who choose to be self-excluded. If you want to be restricted from the casino for a short time, it’s also possible to take a break.
I joined The Phone Casino, attracted by their advertised no wagering free spins offer. I used the spins and won approximately $130 NZD or EUR. Not long after, my account was restricted and I was prompted to send in verification documents — which I submitted immediately.
Since then, I’ve had zero access to my account (I'm blocked at the login stage) and no replies to multiple follow-up emails sent to both their general support and document verification addresses. It’s now been over a week with no communication whatsoever.
This silence and delay are deeply unprofessional. I was fully verified before being allowed to claim bonuses, so being restricted after winning without explanation feels unfair and misleading. Their “no wagering” claim is meaningless if you can’t even access your winnings.
I urge others to proceed with caution. I am now preparing to escalate this issue with the UK Gambling Commission and public consumer forums.