Supabet Casino Complaints

I am submitting this complaint regarding the delayed payment of CAD $80,704.83 relating to deposits accepted after I requested account closure due to gambling addiction.

Over an extended period, Supabet representatives have repeatedly advised me that the return of the CAD $80,704.83 had been prioritized, forwarded for processing, was with the relevant department, and, more recently, was being finalized.

Despite these repeated assurances, the payment has still not been made.

I have fully cooperated throughout this process and, to the best of my knowledge, no further information or documentation is required from me. I possess extensive documentation, including emails and numerous live chat transcripts, supporting the representations made by Supabet’s staff, and am happy to provide them.

I respectfully request AskGamblers’ assistance in obtaining payment of the outstanding CAD $80,704.83, which remains unpaid despite repeated assurances that the return was being processed and finalized.

Further documentation and correspondence can be provided upon request.

Dear Ladies and Gentlemen,

Casino URL: https://supabet1.com/de/

I currently have three pending withdrawal requests of EUR 500 each, submitted on:

- 12 May 2026: EUR 500

- 13 May 2026: EUR 500

- 18 May 2026: EUR 500

This means that EUR 1,500 is currently pending as withdrawal requests. In addition to these pending withdrawals, I still have approximately EUR 3,000 remaining as withdrawable balance in my Supabet account. Therefore, the total amount I am trying to withdraw from Supabet is approximately EUR 4,500.

Supabet states on its website that withdrawals are processed within approximately 3 business days. However, my pending withdrawal requests have not been processed within this timeframe, and I have not received any concrete explanation for the delay.

A previous EUR 500 withdrawal was already processed by Supabet, but only after approximately 7 days. Since then, my further withdrawal requests have remained pending, although the stated processing time is approximately 3 business days.

I have contacted Supabet support several times. Unfortunately, I have only received general template replies stating that the Financial Department is aware of the delay and that the matter is being reviewed. I have not received any specific information about the reason for the delay or a clear payout schedule. So far, Supabet has not requested any verification from me. In my account, the verification section currently also shows that no verification is required.

In addition, I sent Supabet a formal request and gave them 48 hours to provide a concrete update regarding the status of my withdrawals, the reason for the delay, and a clear payout schedule. However, I again only received a general template response without any specific explanation or payment confirmation.

I would also like to clarify that there is currently no active bonus connected to my pending withdrawals or remaining withdrawable balance. I have not cancelled my pending withdrawal requests, and I do not intend to continue playing with the remaining balance. My only request is the proper payout of my existing withdrawable balance.

I have attached screenshots of my pending withdrawal requests, examples of the general template replies I received from Supabet support, and my formal 48-hour request to Supabet.

I kindly ask AskGamblers to help me resolve this issue and ask Supabet to process my pending EUR 1,500 withdrawals and provide a clear payout schedule for the additional remaining approximately EUR 3,000 balance in my account.

Disputed total amount: EUR 4,500

Currently pending withdrawal requests: EUR 1,500

Additional remaining withdrawable balance in the account: approximately EUR 3,000

Kind regards

HI,

I am a long-term customer and won a very big amount in sports. At this time, I was VIP Level 5, and I was able to withdraw 1500 euros per day. Withdrawals always arrived between 24 and 48 hours after requesting them.

After a while, they downgraded me to Level 1(from 5 to 1), and then the issues started. VIP 1 means - I was only able to withdraw 500 per day and a total amount of 7000 euros per month, but they have been delaying my withdrawals for months. I was even playing more in the hope of getting a higher vip level, but then they restricted my account at betting, and i was only able to place small amounts, so I stopped completely. I mean, I would not complain with level 1 if I were able to get 7000 Euro per month, but they are sending me only 1500 every 3-4 weeks. Livechat is no help, always the same standard answers.

I still have 34129 Euro and 3 open withdrawals of 500 Euro. So the total is 35629 Euro. Requested on the 1st,2nd, and 3rd of April.

If it goes on at that speed, it will take me 2-3 years to get it all back. As I said, I am restricted, no chance of a higher vip level, and delaying withdrawals.

I want them to stop delaying the withdrawals, and in the best case, they increase my VIP Level

I have deposited many times and finally won!

I was very excited.

Submitted my withdrawal request on February 21st and have chatted now 4x to ask the status, and each time they say the same thing, despite what I say in the initial chat message.

I understand bots to help with general information, but not situations such as this. Not to mention no specifics about when I can expect my payment to be sent to me.

I just want my withdrawal so I can continue to play.

I cannot deposit when I’m not confident that there will be a reasonable cash-out time frame.

I've been waiting almost 3 weeks for payment after winning 8000. with a 750 a day withdrawal limit, and a 4 max withdrawals at a time. Customer support has not been helpful through email or live chat, telling me everything is good, they're finalizing it, youll be paid soon.

I used crypto to avoid payment providers.

I'm verified im not in an excluded country. I did not use a bonus.

They are just not paying

Please help, but I think I'm cooked.

I have a withdrall since January 29th and still have not been approved.

Customer service always says that there are technical problems, and still hasn't approved.

Today is February 6th, and nothing.

I sent an email, and they didn't answer.

Can you help me? I dont know if they will pay me or not because customer service seems like automatic responses.

I am submitting this complaint against Supabet because my account was blocked, and I completely lost access, leaving 18,586 USDT trapped on the platform.

Since then, I have contacted support multiple times. The only answer I receive is that I "must wait for an email," but I have already sent several emails and received only one reply, with no progress or timeline.

My intention is simple and clear: I want to withdraw my funds, which remain blocked without explanation and without any concrete solution from Supabet.

1. I want to change my new email address,

2. Immediately unblocks my account OR

3.Processes the full withdrawal of the 18,586 USDT that are being withheld.

The lack of support and transparency is severely affecting me.

Thank you.

Hello everyone,

Unfortunately, I’ve to submit a complaint against this Casino again. Every time I want to withdraw my money, it takes a long time. I asked them via chat, and the only answer is to wait and wait. The withdrawal (500euros) has been pending since 24th August, a really reasonable time.

I write here with the hope you can help me, like the last time I had difficulties in receiving my money.

I attached the screenshot.

Kind regards,

I have made a withraw, they are taking more than a week to pay me, their Terms inform that they pay within 3 working days.

I have made complaint and the answer is what I have attached, there are thousands of customers in the same situation.

I would like help to see if they pay my money, and Also the money of other people.

I am a user of the Supabet website.

I made a withdrawal, the 09/06/2025, although Supabet Terms and conditions state that they Will pay In 3 business days they havent pay me yet.

I would appreciate if my winnings were processed immediately and in compliance with their Terms and conditions 6.15 which I am attaching.

Although no documents were requested from me, i have sent all the documents that they normally asked, they Said that my account is fully operational.

I would like that you could help me.

I joined supabet casino a couple of months ago. It's been 2-3 months I asked for self exclusion. They keep saying we are working on it. I send numerous emails for self exclusion to their provided email address, unfortunately there is no response from other side. I also ask to stop sending me promotional stuff via email or text, but they keep sending those messages every day I have gambling problem. If I block one email or phone number then they use alternate number to reach out to me, to just allure or create an urge. Please do something on this matter I already talked to their online chat but it's useless.

Dear Supabet Casino Support Team,

I am writing to formally express my dissatisfaction with the delay in processing my withdrawal request, which I submitted on April 1st, 2025. Despite having followed all the necessary steps and meeting the required criteria for withdrawal, my funds have yet to be processed, and I have not received any satisfactory explanation or resolution.

The details of my withdrawal request are as follows:

Username/Account ID: removed

Withdrawal Amount: [3 withdrals of 750$ each]

Date of Withdrawal Request: April 1st, 2025

Payment Method: [intract transfer]

As per the terms and conditions of Supabet Casino, I expected the withdrawal process to be completed within a reasonable timeframe. However, it has now been over a week, and I have received no clear communication from your team regarding the status of my withdrawal.

I appreciate your immediate attention to this matter and look forward to a prompt response.

Sincerely,