Complaint #39 Supabet Casino

Delayed repayment of CAD 80704

By Luckylarry61

1 month ago

I am submitting this complaint regarding the delayed payment of CAD $80,704.83 relating to deposits accepted after I requested account closure due to gambling addiction.

Over an extended period, Supabet representatives have repeatedly advised me that the return of the CAD $80,704.83 had been prioritized, forwarded for processing, was with the relevant department, and, more recently, was being finalized.

Despite these repeated assurances, the payment has still not been made.

I have fully cooperated throughout this process and, to the best of my knowledge, no further information or documentation is required from me. I possess extensive documentation, including emails and numerous live chat transcripts, supporting the representations made by Supabet’s staff, and am happy to provide them.

I respectfully request AskGamblers’ assistance in obtaining payment of the outstanding CAD $80,704.83, which remains unpaid despite repeated assurances that the return was being processed and finalized.

Further documentation and correspondence can be provided upon request.

Disputed Casino Supabet Casino

Reason Delayed payment

Amount $80704.83

Discussion

30 hours left for Supabet Casino to respond.

Luckylarry61

• 1 reviews

2 days ago

Dear Supabet Team,

Thank you for following up. I appreciate your response and remain hopeful that this matter can be resolved amicably.

However, at this stage, I am respectfully asking for action rather than another update. Throughout my private correspondence with Supabet, I was advised that the repayment of CAD $80,704.83 was being processed and subsequently received written confirmation that the payment had been approved. Despite the considerable time that has now passed, I have received CAD $0.

I have provided the correspondence and supporting documentation, cooperated fully throughout this process through Ask Gamblers, and made repeated efforts to resolve the matter directly. I respectfully ask that Supabet now proceed with the repayment of CAD $80,704.83 and contact me directly to confirm the payment details required to complete it.

I genuinely hope we can bring this matter to an amicable resolution without any further delay.

Thank you again for following up.

Supabet Casino

• Representative

2 days ago

Dear Luckylarry61, dear Askgamblers,

Thank you for your patience.

Please accept our apologies for any inconvenience caused and let us reassure you that we do not mean to cause any. Kindly be informed that we are in the process of reviewing the evidence with our relevant department. As soon as we have more information, we will update you promptly.

Kind regards,
Supabet Team

Luckylarry61

• 1 reviews

3 days ago

Dear AskGamblers Complaint Team,

I am requesting an update regarding my complaint against Supabet.

Throughout my private correspondence with Supabet, I was repeatedly advised that the repayment of CAD $80,704.83 was being processed. I subsequently received written confirmation that the payment had been approved.

During the AskGamblers complaint, Supabet publicly proposed CAD $3,190 as a settlement. To date, that amount has not been paid, and I have received CAD $0 in total. While I remain willing to welcome the CAD $3,190 payment with Supabet, I have not agreed that this amount resolves the outstanding CAD $80,704.83 repayment in full.

I have also received no substantive private correspondence from Supabet in over a month, despite multiple follow-up attempts seeking an update and an opportunity to resolve this matter directly.

AskGamblers subsequently requested that Supabet provide a detailed explanation together with the relevant facts and evidence supporting its position. To date, Supabet has not provided the substantive explanation requested and has not made any payment.

At this stage, the continued absence of payment, the lack of any substantive private response, and Supabet’s failure to meaningfully engage with the issues raised in this complaint are increasingly difficult to reconcile with the written record.

Could the Complaint Team please provide an update on the status of this complaint and advise what happens next given that Supabet has neither provided the requested explanation and evidence nor made any payment?

I have fully cooperated throughout this process and remain ready to provide any further documentation required. I continue to request that Supabet complete the CAD $80,704.83 repayment in full.

Luckylarry61

• 1 reviews

6 days ago

With less than one hour remaining before this complaint expires, I remain without any portion of the CAD $80,704.83.

AskGamblers requested that Supabet provide a detailed explanation together with the facts and evidence supporting its position. To date, I have not seen any substantive response addressing the correspondence I have provided.

If Supabet intends to allow this complaint to expire without resolving the outstanding repayment, I would appreciate confirmation of what further avenue Supabet believes remains available to me to resolve this matter.

I remain willing to resolve this directly and ask that Supabet contact me by email to complete the repayment of CAD $80,704.83.

Supabet Casino Complaint Stats

Resolved 20 / 20

Avg. Amount $1,673

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Complaint Status

30h left

$80,705

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Supabet Casino Complaints

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Waiting for the refund to be paid

Subject: Request for Urgent Assistance Regarding Delayed Refund Payment

Dear Supabet Support Team,

I am writing to formally raise a complaint regarding my pending refund payment, which I have still not received despite already completing all the required steps from my side.

After receiving the refund confirmation email from your team, I immediately provided my correct bank account details as requested so the refund could be processed without delay. However, it has now been over a week, and the payment has still not been credited to my bank account. During this time, I have also sent multiple follow-up emails requesting an update about the status of the refund, but unfortunately I have not received any reply or explanation from your support team.

This situation has become very frustrating and disappointing because I have fully cooperated and submitted all the necessary information on time. As a customer, I expect clear communication and a proper response regarding my refund request. The lack of updates and delayed payment is causing unnecessary stress and inconvenience.

I kindly request that your team urgently investigate this matter and provide me with a clear update on when I can expect to receive my refund. If there are any issues with the payment process or if additional information is required from my side, please let me know as soon as possible so the matter can be resolved quickly.

I would also like to respectfully request AskGamblers to assist me in resolving this issue, as I have not been able to get a response directly from Supabet despite repeated attempts.

I sincerely hope this matter can be resolved promptly and professionally. I look forward to receiving a response and my pending refund as soon as possible.

Thank you for your attention and assistance.

Resolved

$3,500

Delayed EUR 1500 withdrawals out of total EUR 4500 withdrawable balance

Dear Ladies and Gentlemen,

Casino URL: https://supabet1.com/de/

I currently have three pending withdrawal requests of EUR 500 each, submitted on:

- 12 May 2026: EUR 500

- 13 May 2026: EUR 500

- 18 May 2026: EUR 500

This means that EUR 1,500 is currently pending as withdrawal requests. In addition to these pending withdrawals, I still have approximately EUR 3,000 remaining as withdrawable balance in my Supabet account. Therefore, the total amount I am trying to withdraw from Supabet is approximately EUR 4,500.

Supabet states on its website that withdrawals are processed within approximately 3 business days. However, my pending withdrawal requests have not been processed within this timeframe, and I have not received any concrete explanation for the delay.

A previous EUR 500 withdrawal was already processed by Supabet, but only after approximately 7 days. Since then, my further withdrawal requests have remained pending, although the stated processing time is approximately 3 business days.

I have contacted Supabet support several times. Unfortunately, I have only received general template replies stating that the Financial Department is aware of the delay and that the matter is being reviewed. I have not received any specific information about the reason for the delay or a clear payout schedule. So far, Supabet has not requested any verification from me. In my account, the verification section currently also shows that no verification is required.

In addition, I sent Supabet a formal request and gave them 48 hours to provide a concrete update regarding the status of my withdrawals, the reason for the delay, and a clear payout schedule. However, I again only received a general template response without any specific explanation or payment confirmation.

I would also like to clarify that there is currently no active bonus connected to my pending withdrawals or remaining withdrawable balance. I have not cancelled my pending withdrawal requests, and I do not intend to continue playing with the remaining balance. My only request is the proper payout of my existing withdrawable balance.

I have attached screenshots of my pending withdrawal requests, examples of the general template replies I received from Supabet support, and my formal 48-hour request to Supabet.

I kindly ask AskGamblers to help me resolve this issue and ask Supabet to process my pending EUR 1,500 withdrawals and provide a clear payout schedule for the additional remaining approximately EUR 3,000 balance in my account.

Disputed total amount: EUR 4,500

Currently pending withdrawal requests: EUR 1,500

Additional remaining withdrawable balance in the account: approximately EUR 3,000

Kind regards

Resolved

€4,500

Withdrawals delayed for months

HI,

I am a long-term customer and won a very big amount in sports. At this time, I was VIP Level 5, and I was able to withdraw 1500 euros per day. Withdrawals always arrived between 24 and 48 hours after requesting them.

After a while, they downgraded me to Level 1(from 5 to 1), and then the issues started. VIP 1 means - I was only able to withdraw 500 per day and a total amount of 7000 euros per month, but they have been delaying my withdrawals for months. I was even playing more in the hope of getting a higher vip level, but then they restricted my account at betting, and i was only able to place small amounts, so I stopped completely. I mean, I would not complain with level 1 if I were able to get 7000 Euro per month, but they are sending me only 1500 every 3-4 weeks. Livechat is no help, always the same standard answers.

I still have 34129 Euro and 3 open withdrawals of 500 Euro. So the total is 35629 Euro. Requested on the 1st,2nd, and 3rd of April.

If it goes on at that speed, it will take me 2-3 years to get it all back. As I said, I am restricted, no chance of a higher vip level, and delaying withdrawals.

I want them to stop delaying the withdrawals, and in the best case, they increase my VIP Level

91h left

€35,629

All standard replies and bots

I have deposited many times and finally won!

I was very excited.

Submitted my withdrawal request on February 21st and have chatted now 4x to ask the status, and each time they say the same thing, despite what I say in the initial chat message.

I understand bots to help with general information, but not situations such as this. Not to mention no specifics about when I can expect my payment to be sent to me.

I just want my withdrawal so I can continue to play.

I cannot deposit when I’m not confident that there will be a reasonable cash-out time frame.

Resolved

$700

Unable to login or withdrawl

Bookie havent answered any emails in couple weeks. Account blocked since december. Balance was 170e but unable to withdrawl. Havent got any answer why my account is blocked for access. First my withdrawls were blocked and when i asked reason they did not reply, and next time i could not log in.Emails and pictures attached

Resolved

€170

Am I cooked

I've been waiting almost 3 weeks for payment after winning 8000. with a 750 a day withdrawal limit, and a 4 max withdrawals at a time. Customer support has not been helpful through email or live chat, telling me everything is good, they're finalizing it, youll be paid soon.

I used crypto to avoid payment providers.

I'm verified im not in an excluded country. I did not use a bonus.

They are just not paying

Please help, but I think I'm cooked.

Resolved

$8,000

Withdrawal delayed since January 29th

I have a withdrall since January 29th and still have not been approved.

Customer service always says that there are technical problems, and still hasn't approved.

Today is February 6th, and nothing.

I sent an email, and they didn't answer.

Can you help me? I dont know if they will pay me or not because customer service seems like automatic responses.

Resolved

Casino closed my account and I have no access to my registration email so change new email

I am submitting this complaint against Supabet because my account was blocked, and I completely lost access, leaving 18,586 USDT trapped on the platform.

Since then, I have contacted support multiple times. The only answer I receive is that I "must wait for an email," but I have already sent several emails and received only one reply, with no progress or timeline.

My intention is simple and clear: I want to withdraw my funds, which remain blocked without explanation and without any concrete solution from Supabet.

1. I want to change my new email address,

2. Immediately unblocks my account OR

3.Processes the full withdrawal of the 18,586 USDT that are being withheld.

The lack of support and transparency is severely affecting me.

Thank you.

Rejected

$18,586

Payment delay of 1500 euros

Good morning everybody,

Again the same issue with this Casino, Supabet. This is the fourth time I try to withdraw my money, and also the fourth time I’ve to resort to AskGamblers for trying to collect my money. I’ve three pending withdrawals (500€ each) since the first of October and it’s still pending. No solutions from their side.

I will attach the screenshots again.

I hope you can help like you did all the previous times.

Thanks in advance

Kind regards,

Resolved

€1,500

Withdraw delayed 10 days

Hi. I have been waiting in 10 days and yet no response or updates for my withdrawal. It’s an amount around 500 dollars, that’s a lot! I have tried over and over again to contact them but they won’t answer me, and if they do they told me to wait and the answer is the same everytime. I beg you to give back my money, this is very very unfair to hold back money.

Resolved

€500