Complaint #37 Supabet Casino

Delayed EUR 1500 withdrawals out of total EUR 4500 withdrawable balance

By Lukas W.

2 weeks ago

Dear Ladies and Gentlemen,

Casino URL: https://supabet1.com/de/

I currently have three pending withdrawal requests of EUR 500 each, submitted on:

- 12 May 2026: EUR 500

- 13 May 2026: EUR 500

- 18 May 2026: EUR 500

This means that EUR 1,500 is currently pending as withdrawal requests. In addition to these pending withdrawals, I still have approximately EUR 3,000 remaining as withdrawable balance in my Supabet account. Therefore, the total amount I am trying to withdraw from Supabet is approximately EUR 4,500.

Supabet states on its website that withdrawals are processed within approximately 3 business days. However, my pending withdrawal requests have not been processed within this timeframe, and I have not received any concrete explanation for the delay.

A previous EUR 500 withdrawal was already processed by Supabet, but only after approximately 7 days. Since then, my further withdrawal requests have remained pending, although the stated processing time is approximately 3 business days.

I have contacted Supabet support several times. Unfortunately, I have only received general template replies stating that the Financial Department is aware of the delay and that the matter is being reviewed. I have not received any specific information about the reason for the delay or a clear payout schedule. So far, Supabet has not requested any verification from me. In my account, the verification section currently also shows that no verification is required.

In addition, I sent Supabet a formal request and gave them 48 hours to provide a concrete update regarding the status of my withdrawals, the reason for the delay, and a clear payout schedule. However, I again only received a general template response without any specific explanation or payment confirmation.

I would also like to clarify that there is currently no active bonus connected to my pending withdrawals or remaining withdrawable balance. I have not cancelled my pending withdrawal requests, and I do not intend to continue playing with the remaining balance. My only request is the proper payout of my existing withdrawable balance.

I have attached screenshots of my pending withdrawal requests, examples of the general template replies I received from Supabet support, and my formal 48-hour request to Supabet.

I kindly ask AskGamblers to help me resolve this issue and ask Supabet to process my pending EUR 1,500 withdrawals and provide a clear payout schedule for the additional remaining approximately EUR 3,000 balance in my account.

Disputed total amount: EUR 4,500

Currently pending withdrawal requests: EUR 1,500

Additional remaining withdrawable balance in the account: approximately EUR 3,000

Kind regards

Disputed Casino Supabet Casino

Reason Delayed payment

Amount €4500

Discussion

LordLHW

• Bayern

13 hours ago

Dear AskGamblers Team,

I would like to provide another update.

I can confirm that the three withdrawal requests submitted on 1 June, 2 June and 3 June 2026, totaling EUR 1,500, have now reached my bank account.

I would like to thank Supabet for processing these withdrawals and I appreciate this positive development.

However, the complaint is not resolved yet, as approximately EUR 1,500 still remains as withdrawable balance in my Supabet account. As previously stated, I do not intend to continue playing with this remaining balance and I also want to withdraw it.

Due to Supabet’s withdrawal limits, I submitted the next EUR 500 withdrawal request today, 8 June 2026. I intend to submit further EUR 500 withdrawal requests on 9 June 2026 and 10 June 2026, as permitted by Supabet’s withdrawal limits, until the remaining balance has been fully paid out.

I kindly ask Supabet to continue processing these remaining withdrawal requests within the stated processing timeframe.

For clarity, I do not consider this complaint resolved until the full remaining withdrawable balance has actually reached my bank account.

Kind regards

Supabet Casino

• Representative

1 day ago

Dear LordLHW,

Please be informed that Your withdrawals request from 1-2-3 of June have been forwarded to the appropriate department, to process the payment at the earliest opportunity.

Thank you for your continued patience.

Kind Regards,
Supabet Casino Team

LordLHW

• Bayern

5 days ago

Dear Supabet Casino Team,

Thank you for your update and for confirming that my new withdrawal request submitted on 1 June 2026 is already under review.

I would like to provide a further update for clarity:

After submitting the EUR 500 withdrawal request on 1 June 2026, I also submitted two additional withdrawal requests of EUR 500 each on 2 June 2026 and 3 June 2026, as permitted by Supabet’s withdrawal limits.

Therefore, there are currently three new withdrawal requests of EUR 500 each pending, totaling EUR 1,500. In addition, approximately EUR 1,500 still remains as withdrawable balance in my Supabet account, which I also intend to withdraw as soon as possible.

I appreciate Supabet’s statement that the financial department will monitor and process the upcoming withdrawals as quickly as possible. I kindly ask Supabet to continue processing these withdrawal requests within the stated processing timeframe and to inform me here if there are any issues or delays.

For clarity, the complaint is not resolved yet, as approximately EUR 3,000 of my withdrawable balance still has to be paid out. I will continue to update this complaint once further withdrawals have been processed and received in my bank account.

Kind regards

Supabet Casino

• Representative

5 days ago

Dear Player,

Thank you for providing this update. We are glad to hear that the three withdrawal requests, totaling EUR 1,500, have successfully reached your bank account.

Regarding your remaining balance, please be assured that we will continue to closely monitor your upcoming withdrawals. Our financial department is committed to processing each of your consecutive requests as quickly as possible, ensuring they are fulfilled within the shortest timeframe permitted by our system and standard procedures.

Your new withdrawal request submitted on June 1st is already under review.

Best regards,
Supabet Casino Team

Supabet Casino Complaint Stats

Resolved 18 / 18

Avg. Amount $1,456

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Supabet Casino Complaints

See all complaints for this casino

Waiting for the refund to be paid

Subject: Request for Urgent Assistance Regarding Delayed Refund Payment

Dear Supabet Support Team,

I am writing to formally raise a complaint regarding my pending refund payment, which I have still not received despite already completing all the required steps from my side.

After receiving the refund confirmation email from your team, I immediately provided my correct bank account details as requested so the refund could be processed without delay. However, it has now been over a week, and the payment has still not been credited to my bank account. During this time, I have also sent multiple follow-up emails requesting an update about the status of the refund, but unfortunately I have not received any reply or explanation from your support team.

This situation has become very frustrating and disappointing because I have fully cooperated and submitted all the necessary information on time. As a customer, I expect clear communication and a proper response regarding my refund request. The lack of updates and delayed payment is causing unnecessary stress and inconvenience.

I kindly request that your team urgently investigate this matter and provide me with a clear update on when I can expect to receive my refund. If there are any issues with the payment process or if additional information is required from my side, please let me know as soon as possible so the matter can be resolved quickly.

I would also like to respectfully request AskGamblers to assist me in resolving this issue, as I have not been able to get a response directly from Supabet despite repeated attempts.

I sincerely hope this matter can be resolved promptly and professionally. I look forward to receiving a response and my pending refund as soon as possible.

Thank you for your attention and assistance.

76h left

$3,500

Withdrawals delayed for months

HI,

I am a long-term customer and won a very big amount in sports. At this time, I was VIP Level 5, and I was able to withdraw 1500 euros per day. Withdrawals always arrived between 24 and 48 hours after requesting them.

After a while, they downgraded me to Level 1(from 5 to 1), and then the issues started. VIP 1 means - I was only able to withdraw 500 per day and a total amount of 7000 euros per month, but they have been delaying my withdrawals for months. I was even playing more in the hope of getting a higher vip level, but then they restricted my account at betting, and i was only able to place small amounts, so I stopped completely. I mean, I would not complain with level 1 if I were able to get 7000 Euro per month, but they are sending me only 1500 every 3-4 weeks. Livechat is no help, always the same standard answers.

I still have 34129 Euro and 3 open withdrawals of 500 Euro. So the total is 35629 Euro. Requested on the 1st,2nd, and 3rd of April.

If it goes on at that speed, it will take me 2-3 years to get it all back. As I said, I am restricted, no chance of a higher vip level, and delaying withdrawals.

I want them to stop delaying the withdrawals, and in the best case, they increase my VIP Level

50h left

€35,629

All standard replies and bots

I have deposited many times and finally won!

I was very excited.

Submitted my withdrawal request on February 21st and have chatted now 4x to ask the status, and each time they say the same thing, despite what I say in the initial chat message.

I understand bots to help with general information, but not situations such as this. Not to mention no specifics about when I can expect my payment to be sent to me.

I just want my withdrawal so I can continue to play.

I cannot deposit when I’m not confident that there will be a reasonable cash-out time frame.

Resolved

$700

Unable to login or withdrawl

Bookie havent answered any emails in couple weeks. Account blocked since december. Balance was 170e but unable to withdrawl. Havent got any answer why my account is blocked for access. First my withdrawls were blocked and when i asked reason they did not reply, and next time i could not log in.Emails and pictures attached

Resolved

€170

Am I cooked

I've been waiting almost 3 weeks for payment after winning 8000. with a 750 a day withdrawal limit, and a 4 max withdrawals at a time. Customer support has not been helpful through email or live chat, telling me everything is good, they're finalizing it, youll be paid soon.

I used crypto to avoid payment providers.

I'm verified im not in an excluded country. I did not use a bonus.

They are just not paying

Please help, but I think I'm cooked.

Resolved

$8,000

Withdrawal delayed since January 29th

I have a withdrall since January 29th and still have not been approved.

Customer service always says that there are technical problems, and still hasn't approved.

Today is February 6th, and nothing.

I sent an email, and they didn't answer.

Can you help me? I dont know if they will pay me or not because customer service seems like automatic responses.

Resolved

Casino closed my account and I have no access to my registration email so change new email

I am submitting this complaint against Supabet because my account was blocked, and I completely lost access, leaving 18,586 USDT trapped on the platform.

Since then, I have contacted support multiple times. The only answer I receive is that I "must wait for an email," but I have already sent several emails and received only one reply, with no progress or timeline.

My intention is simple and clear: I want to withdraw my funds, which remain blocked without explanation and without any concrete solution from Supabet.

1. I want to change my new email address,

2. Immediately unblocks my account OR

3.Processes the full withdrawal of the 18,586 USDT that are being withheld.

The lack of support and transparency is severely affecting me.

Thank you.