No action on self exclusion

I am submitting this complaint regarding the delayed payment of CAD $80,704.83 relating to deposits accepted after I requested account closure due to gambling addiction.

Over an extended period, Supabet representatives have repeatedly advised me that the return of the CAD $80,704.83 had been prioritized, forwarded for processing, was with the relevant department, and, more recently, was being finalized.

Despite these repeated assurances, the payment has still not been made.

I have fully cooperated throughout this process and, to the best of my knowledge, no further information or documentation is required from me. I possess extensive documentation, including emails and numerous live chat transcripts, supporting the representations made by Supabet’s staff, and am happy to provide them.

I respectfully request AskGamblers’ assistance in obtaining payment of the outstanding CAD $80,704.83, which remains unpaid despite repeated assurances that the return was being processed and finalized.

Further documentation and correspondence can be provided upon request.

Dear Ladies and Gentlemen,

Casino URL: https://supabet1.com/de/

I currently have three pending withdrawal requests of EUR 500 each, submitted on:

- 12 May 2026: EUR 500

- 13 May 2026: EUR 500

- 18 May 2026: EUR 500

This means that EUR 1,500 is currently pending as withdrawal requests. In addition to these pending withdrawals, I still have approximately EUR 3,000 remaining as withdrawable balance in my Supabet account. Therefore, the total amount I am trying to withdraw from Supabet is approximately EUR 4,500.

Supabet states on its website that withdrawals are processed within approximately 3 business days. However, my pending withdrawal requests have not been processed within this timeframe, and I have not received any concrete explanation for the delay.

A previous EUR 500 withdrawal was already processed by Supabet, but only after approximately 7 days. Since then, my further withdrawal requests have remained pending, although the stated processing time is approximately 3 business days.

I have contacted Supabet support several times. Unfortunately, I have only received general template replies stating that the Financial Department is aware of the delay and that the matter is being reviewed. I have not received any specific information about the reason for the delay or a clear payout schedule. So far, Supabet has not requested any verification from me. In my account, the verification section currently also shows that no verification is required.

In addition, I sent Supabet a formal request and gave them 48 hours to provide a concrete update regarding the status of my withdrawals, the reason for the delay, and a clear payout schedule. However, I again only received a general template response without any specific explanation or payment confirmation.

I would also like to clarify that there is currently no active bonus connected to my pending withdrawals or remaining withdrawable balance. I have not cancelled my pending withdrawal requests, and I do not intend to continue playing with the remaining balance. My only request is the proper payout of my existing withdrawable balance.

I have attached screenshots of my pending withdrawal requests, examples of the general template replies I received from Supabet support, and my formal 48-hour request to Supabet.

I kindly ask AskGamblers to help me resolve this issue and ask Supabet to process my pending EUR 1,500 withdrawals and provide a clear payout schedule for the additional remaining approximately EUR 3,000 balance in my account.

Disputed total amount: EUR 4,500

Currently pending withdrawal requests: EUR 1,500

Additional remaining withdrawable balance in the account: approximately EUR 3,000

Kind regards

HI,

I am a long-term customer and won a very big amount in sports. At this time, I was VIP Level 5, and I was able to withdraw 1500 euros per day. Withdrawals always arrived between 24 and 48 hours after requesting them.

After a while, they downgraded me to Level 1(from 5 to 1), and then the issues started. VIP 1 means - I was only able to withdraw 500 per day and a total amount of 7000 euros per month, but they have been delaying my withdrawals for months. I was even playing more in the hope of getting a higher vip level, but then they restricted my account at betting, and i was only able to place small amounts, so I stopped completely. I mean, I would not complain with level 1 if I were able to get 7000 Euro per month, but they are sending me only 1500 every 3-4 weeks. Livechat is no help, always the same standard answers.

I still have 34129 Euro and 3 open withdrawals of 500 Euro. So the total is 35629 Euro. Requested on the 1st,2nd, and 3rd of April.

If it goes on at that speed, it will take me 2-3 years to get it all back. As I said, I am restricted, no chance of a higher vip level, and delaying withdrawals.

I want them to stop delaying the withdrawals, and in the best case, they increase my VIP Level

I have deposited many times and finally won!

I was very excited.

Submitted my withdrawal request on February 21st and have chatted now 4x to ask the status, and each time they say the same thing, despite what I say in the initial chat message.

I understand bots to help with general information, but not situations such as this. Not to mention no specifics about when I can expect my payment to be sent to me.

I just want my withdrawal so I can continue to play.

I cannot deposit when I’m not confident that there will be a reasonable cash-out time frame.

I've been waiting almost 3 weeks for payment after winning 8000. with a 750 a day withdrawal limit, and a 4 max withdrawals at a time. Customer support has not been helpful through email or live chat, telling me everything is good, they're finalizing it, youll be paid soon.

I used crypto to avoid payment providers.

I'm verified im not in an excluded country. I did not use a bonus.

They are just not paying

Please help, but I think I'm cooked.

I have a withdrall since January 29th and still have not been approved.

Customer service always says that there are technical problems, and still hasn't approved.

Today is February 6th, and nothing.

I sent an email, and they didn't answer.

Can you help me? I dont know if they will pay me or not because customer service seems like automatic responses.