Sportuna Casino Complaints

I requested a withdrawal of 750 Canadian dollars from Sportuna Casino, and it has been delayed beyond the timeframes they stated.

Support agents (including Srish and Ryback) have repeatedly told me that the withdrawal “has already been paid out from our side” and that it can take 3-5 business days to reach my bank. They also claim the delay is due to “internal security checks,” “high volume of requests,” and that the “Financial department is aware.”

Despite these claims, the withdrawal still shows as pending/under review on my account, and the money has not arrived. When I asked for the payment reference/transaction ID so I can check with my bank, support refused to provide it and continued giving the same generic responses.

I have asked multiple times for:

• The exact payment reference number

• Confirmation of the date the payment was sent

• Escalation to a supervisor

They have not provided any of this information.

I am requesting that Sportuna immediately process and complete this withdrawal and provide the payment reference number.

I have full chat logs and screenshots of all conversations with support ready to provide.

Thank you for your assistance.

I am filing a formal complaint against Sportuna Casino regarding systematic delays and strict limits on my withdrawals.

On July 8th, I won a total of 100,000 NOK at Sportuna Casino. I played using my own deposited funds exclusively, and no bonus rules or active wagering requirements apply to my account.

According to the casino's terms and conditions, my daily withdrawal limit is capped at 5,000 NOK.

In order to comply with their financial policies, I began requesting withdrawals in daily increments of 5,000 NOK.

While the casino initially processed 15,000 NOK after I contacted their support department directly, the remaining balance of 85,000 NOK is now being heavily delayed. My account says 69,900 NOK, but with three pending withdrawals, it adds up to 84,900 NOK.

The casino states that withdrawal processing takes up to 3 business days, but my subsequent withdrawal requests have been left pending far beyond this timeframe. I feel that the casino is using artificial stalling tactics and enforcing low daily limits in the hope that I will cancel my withdrawals and gamble away my remaining winnings.

My account is fully verified according to what is said on the Sportuna website;

I have adhered to all casino terms, and there is no legitimate or legal reason for holding back my funds.

I am requesting that AskGamblers assist me in ensuring that Sportuna Casino approves and processes my daily withdrawals in a timely and consistent manner until my full balance is paid out.

Hello,

I have been facing repeated issues one after another when I try to verify the account.

The issue has been running on for more than two months and I am submitting all the documents required one by one despite rejection without any valid reason. Last week, when I tried to submit the final document which is required for verification, the verification page displayed "Upload documents to verify your account". Unfortunately, there was nothing else displayed on the verification page and there was no link for submitting the final document. I do not understand why this issue happened all of a sudden. My verification is wantedly delayed from casino side to make sure I do not withdraw any of my winnings.

When I enquired by email, I got the same response as your email has been forwarded and you will be notified.

This is completely unacceptable and withdrawing the winnings is too much complicated in this casino. I feel all the issues are being addressed from casino side one by one to make sure player does not withdraw any amount.

I have even enquired about submitting the documents via email for verification. It is really frustrating as this verification process has been going on for more than two months without any positive response.

Hello,

After playing and depositing multiple times on this site, I finally won and could withdraw funds. The site states 3-5 business days. I am on day 10 and the withdrawal is still in the first “pending” stage. I have tried to verify but the site says no more verification needed. I have also contacted the chat numerous times but seem to just get the same “it won’t be much longer” answer, if possible could I receive some help communicating with this site as it seems I have exhausted all my avenues to receive my funds.

Thank you!

Hello,

I am reporting an 8-day delay regarding my withdrawal of 66051 HUF, which was requested on January 21.

Despite contacting customer support daily, I have been repeatedly given vague excuses. For the first 4 days, they claimed 'technical issues'. Today, they sent an email citing 'complex administrative procedures' and 'security checks', even though they have not requested any KYC documents from me.

They refuse to provide a Transaction ID or a specific timeframe for the payment. I believe the casino is intentionally stalling the process. I am seeking your assistance to get my funds released.

Thank you for your help in advance!

Gergő

I am submitting this complaint regarding repeated cancellations and non-payment of my withdrawals.

I won a total of €6,240 on 25 December 2025. Since then, I have submitted multiple withdrawal requests in accordance with the casino’s withdrawal limits (€500 per day, maximum three withdrawals in queue).

All withdrawal requests have been cancelled without explanation. No KYC or document verification has been requested, and there are no pending verification requests on my account.

I have contacted Sportuna's live chat six times but have never received a clear explanation. On one occasion, the chat was closed by the agent during the conversation.

I also sent a formal email on 3 January requesting either immediate KYC instructions or confirmation of a payment date, but I have not received any response.

More than two weeks have now passed since my first withdrawal request, and no withdrawals have been processed. I am requesting AskGamblers’ assistance to resolve this matter.

Yet another 6 business days without a withdrawal processed. Just the way things go at Sportuna. Promise you 3-5 business days and then pay you out in 12-20 business days. The only way to get a response is to go to the best team ever, and that’s Ask Gamblers. I wish I could get them a % of my winnings. Please do not sign up at Sportuna, they will disappoint you with the withdrawals. They will trap your winnings.

I have $2250 in withdrawals that are currently 6 business days since I withdrew the funds. Please help Ask Gamblers.

My withdrawal has been late for already 12 days.

I contact support every day, but they are not helping.

I made a request 12 days ago for 1500 euros and am still waiting for the withdrawal. Every day they tell me that everything is fine with my withdrawal and it will go as soon as possible. If I ask live chat, they tell me to contact customer support services, then I need to wait a few days for a response, and when they respond to me, it's the same response as in live chat, like they are all AI bots.

Can someone help me with withdrawal?

I have 61k in my account, I am trying to withdraw these funds. I am fully verified. The terms and conditions for withdrawals are 3-5 business days. I know have $3750 in withdrawals that have taken 3 weeks and stillhave not been paid. My VIP host Lucas told me that I need to increase my wagering and playing activity to have these funds in my account faster, which is I believe is absolutely disgraceful. They knocked my VIP level from level 4 to level 1, so I can only withdraw $750 a day instead of $1500. They want me to keep gambling my bankroll away and not pay me out. I will never ever play with this Casino again once I get my money, or even if I get my money. I had no problem with withdrawals until now.

After seeing the review here on AskGamblers, I decided to give this bookie a try.

Deposited on 22nd December and made some bets. Then decided to make a withdrawal of 418 euros on the 25th to check out the timeframe they processed it.

Today 31st and still nothing so I decided to check the casino from Trustpilot and then I realized I should've done that before depositing. Looks like they pay no one on time, most likely hoping they'll get tilted and lose it all. The bad news is I'm not one of them. Live help replies as always " oh there's a delay, doing our best, can't be certain on the timeframe" etc..

I couldn't even find any license information on their site to complain to so I'm not sure they are even licensed as it writes on AskGamblers, so I'm writing this here.

Not sure if they would pay me at all since apparently they already made this a habit

Good Morning,

I've been dealing with Sportuna Casino on withdrawals and I've waited the amount of time they initially told me for the funds to be processed. After following up with the chat service within the website they continue to give me the same "copy and paste answers" telling me I've got to continue being patient and then they end the chat. I sent them an email days ago asking for an update and heard nothing back until I brought it up within the chat this morning again. Conveniently, after bringing it up they sent me a response 5 minutes later.... I'm concerned because even on this website there are quite a few reviews saying they have the same problem with delayed withdrawals and tend to drag this process out for weeks at end. I'm concerned because I have multiple withdrawals now and I feel like it's going to be a very long wait and process to collect these funds, or if I collect them at all. I've also seen that it's a common complaint on other websites as well, so needless to say it's rather concerning.

Hello,

I deposited $110 to Sportuna and was able to turn this into approximately $6000.

Since I have been trying to withdraw, my first withdrawal for $750 (the daily max) was canceled. I contacted live chat who told me to try again and would not provide a reason as to why this was canceled. I tried twice more and after these were both cancelled I reached out to live chat again.

They suggested using a different withdrawal method which was unavailable on my selection page, they also suggested just trying again or completing a manual withdrawal for me. I asked to complete the withdrawal manually and they let me know they would send an email for me to complete the process… it is 2 days later and I still have received no email. I have never had any issue withdrawing at another casino and I am starting to become very concerned that they have intentionally withheld my money due to my large winnings and that I have been scammed.

This is not a verification issue (they have not yet requested this) or a violation of their terms which I have read through and abided by. I have attached the chats from both of my interactions and a screenshot of my balance (the most recent transaction is another canceled withdrawal by Sportuna being returned to my account). Anything you can do to help me out would be greatly appreciated.

Thanks