Complaint #3 Sportuna Casino

Delaying verification and the withdrawal

By Bulisi

2 years ago

Hello,

I have sent the vertification documents over a week ago. Exactly what they asked. I have reminded them multiple times to get forward with my vertification. I have sent my utility bill, Neteller statment (past 3 months) and vertified my ID. I even sent message to VIP manager. Only telling me be patient even vertification should take max 3 business days by their terms. I have good amount of money stuck in there and thats why I have to ask AG for help.

Disputed Casino Sportuna Casino

Reason Verification issues

Amount €9500

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Bulisi,

We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.

Bulisi

2 years ago

Resolved and account vertified

AskGamblers

• Support Team

2 years ago

Dear @Bulisi,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Sportuna Casino Complaint Stats

Resolved 20 / 20

Avg. Amount $12,467

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Sportuna Casino Complaints

See all complaints for this casino

Two 500 euros withdrawals pending for over 15 days without explanation

I am submitting this complaint regarding two pending withdrawals from my Sportuna account.

On 12-06-2026 and 15-06-2026 I requested two withdrawals of €500 each, for a total of €1,000.

More than 15 days have now passed, and neither withdrawal has been processed.
During this time:
• I have contacted Sportuna Live Chat on numerous occasions.
• I have sent multiple emails to their support team.
• I have also submitted a formal complaint to their complaints department.

Despite all these attempts, I have never received a clear explanation for the delay or an estimated payment date.

The only responses I continue to receive are that:
• my case has been forwarded to the Finance Team;
• the withdrawals have been “escalated” or “prioritized”;
• I should wait for an email.
No one has been able to explain why my withdrawals remain pending.

Importantly:
• I have not been informed of any Terms and Conditions violation.
• I have not been asked to provide any additional information in relation to these withdrawals.
• I have not been told that my withdrawals have been rejected.
I am simply waiting for my own funds without any explanation.

I have kept screenshots of my withdrawal requests, my emails, and multiple live chat conversations confirming that the Finance Team is handling my case but providing no timeframe for payment.

I respectfully request AskGamblers to contact Sportuna and assist in obtaining the immediate processing of my two pending withdrawals totaling €1,000.

Thank you for your assistance.

Resolved

€1,000

Withdrawal delayed

Hello!
I requested my first withdrawal more than a week ago. The website states that withdrawals are processed within a maximum of 3 days. I’ve contacted customer support several times, but they keep telling me that the payments team is busy and that I should receive my money soon. In the account verification section, it says that everything is verified and no further action is required from me.
The attached screenshot is from today, 05.06.2026.

Resolved

Ft50,000

Delayed withdraw for over a week

I requested my first withdrawal over a week ago. The website promises a maximum processing time of 3 days. I have contacted customer service multiple times, but they say the payments department is busy and I will get my money right away. In the account verification section, it shows that everything is in order and I don’t need to do anything.

Resolved

€640

Verification delayed without any reason

Hello,

I have been facing repeated issues one after another when I try to verify the account.

The issue has been running on for more than two months and I am submitting all the documents required one by one despite rejection without any valid reason. Last week, when I tried to submit the final document which is required for verification, the verification page displayed "Upload documents to verify your account". Unfortunately, there was nothing else displayed on the verification page and there was no link for submitting the final document. I do not understand why this issue happened all of a sudden. My verification is wantedly delayed from casino side to make sure I do not withdraw any of my winnings.

When I enquired by email, I got the same response as your email has been forwarded and you will be notified.

This is completely unacceptable and withdrawing the winnings is too much complicated in this casino. I feel all the issues are being addressed from casino side one by one to make sure player does not withdraw any amount.

I have even enquired about submitting the documents via email for verification. It is really frustrating as this verification process has been going on for more than two months without any positive response.

Resolved

$6,175

10 days waiting for a withdrawal with no change

Hello,

After playing and depositing multiple times on this site, I finally won and could withdraw funds. The site states 3-5 business days. I am on day 10 and the withdrawal is still in the first “pending” stage. I have tried to verify but the site says no more verification needed. I have also contacted the chat numerous times but seem to just get the same “it won’t be much longer” answer, if possible could I receive some help communicating with this site as it seems I have exhausted all my avenues to receive my funds.

Thank you!

Resolved

$750

Casino Failing to Process Withdrawal

I made a deposit on April 4, 2026, to claim a reload bonus at the casino. I deposited €200 and received a bonus of approximately €180. I successfully completed the wagering requirements in full and ended up winning a total of €15,401.

Immediately after completing the wagering, I requested a withdrawal. The casino allows a maximum withdrawal of 500 USDC per transaction. Since April 4, I have been waiting for my first withdrawal to be processed, but nothing has happened so far.

I have contacted customer support multiple times regarding this issue. Each time, I have received the same response: “There is a delay with withdrawals, but there is no need to worry.” However, according to the casino’s own terms, withdrawals should be processed within a maximum of 3 days. I have now been waiting for nearly 20 days without receiving a single payout to my wallet.

The casino has not proactively communicated anything about this delay. The only responses I have received have been when I personally reached out to them.

From a player’s perspective, this situation is completely unacceptable. Considering the size of my winnings, the process feels extremely slow and unreasonable. At this pace, it feels like I could still be waiting for my money well into 2027.

I kindly request that Askgamblers assist me in resolving this matter and help expedite the withdrawal process, as this level of delay from the casino is highly irresponsible.

76h left

€15,401

8 days withdrawal delay with vague excuses

Hello,

I am reporting an 8-day delay regarding my withdrawal of 66051 HUF, which was requested on January 21.

Despite contacting customer support daily, I have been repeatedly given vague excuses. For the first 4 days, they claimed 'technical issues'. Today, they sent an email citing 'complex administrative procedures' and 'security checks', even though they have not requested any KYC documents from me.

They refuse to provide a Transaction ID or a specific timeframe for the payment. I believe the casino is intentionally stalling the process. I am seeking your assistance to get my funds released.

Thank you for your help in advance!

Gergő

Resolved

Ft66,051

2 month withdrawal delay

Hi, I've been waiting for the withdrawal of my funds (around 200 euros) for 2 months on this casino. My account was closed here, as well as in many mirrors, and I've been sending emails regarding the withdrawal of my funds. They told me to send my bank details over a month ago to withdraw even though I made the deposit via crypto. I wanted to withdraw via crypto of course, but to speed up the process I agreed and send the bank details. And, to this day, after two months, I haven't received any answer whatsoever. Every email I send I get the same message that I have to wait for the relevant department. I send two screenshots of the first communication 10th of november, and the last eight days ago

Resolved

€171

Unpaid winnings and withdrawal issues

I am submitting this complaint regarding repeated cancellations and non-payment of my withdrawals.

I won a total of €6,240 on 25 December 2025. Since then, I have submitted multiple withdrawal requests in accordance with the casino’s withdrawal limits (€500 per day, maximum three withdrawals in queue).

All withdrawal requests have been cancelled without explanation. No KYC or document verification has been requested, and there are no pending verification requests on my account.

I have contacted Sportuna's live chat six times but have never received a clear explanation. On one occasion, the chat was closed by the agent during the conversation.

I also sent a formal email on 3 January requesting either immediate KYC instructions or confirmation of a payment date, but I have not received any response.

More than two weeks have now passed since my first withdrawal request, and no withdrawals have been processed. I am requesting AskGamblers’ assistance to resolve this matter.

Resolved

€6,240

Another delay again

Yet another 6 business days without a withdrawal processed. Just the way things go at Sportuna. Promise you 3-5 business days and then pay you out in 12-20 business days. The only way to get a response is to go to the best team ever, and that’s Ask Gamblers. I wish I could get them a % of my winnings. Please do not sign up at Sportuna, they will disappoint you with the withdrawals. They will trap your winnings.

I have $2250 in withdrawals that are currently 6 business days since I withdrew the funds. Please help Ask Gamblers.

Resolved

$2,250