Delayed withdrawal 750 CAD

I am filing a formal complaint against Sportuna Casino regarding systematic delays and strict limits on my withdrawals.

On July 8th, I won a total of 100,000 NOK at Sportuna Casino. I played using my own deposited funds exclusively, and no bonus rules or active wagering requirements apply to my account.

According to the casino's terms and conditions, my daily withdrawal limit is capped at 5,000 NOK.

In order to comply with their financial policies, I began requesting withdrawals in daily increments of 5,000 NOK.

While the casino initially processed 15,000 NOK after I contacted their support department directly, the remaining balance of 85,000 NOK is now being heavily delayed. My account says 69,900 NOK, but with three pending withdrawals, it adds up to 84,900 NOK.

The casino states that withdrawal processing takes up to 3 business days, but my subsequent withdrawal requests have been left pending far beyond this timeframe. I feel that the casino is using artificial stalling tactics and enforcing low daily limits in the hope that I will cancel my withdrawals and gamble away my remaining winnings.

My account is fully verified according to what is said on the Sportuna website;

I have adhered to all casino terms, and there is no legitimate or legal reason for holding back my funds.

I am requesting that AskGamblers assist me in ensuring that Sportuna Casino approves and processes my daily withdrawals in a timely and consistent manner until my full balance is paid out.

Hello,

I have been facing repeated issues one after another when I try to verify the account.

The issue has been running on for more than two months and I am submitting all the documents required one by one despite rejection without any valid reason. Last week, when I tried to submit the final document which is required for verification, the verification page displayed "Upload documents to verify your account". Unfortunately, there was nothing else displayed on the verification page and there was no link for submitting the final document. I do not understand why this issue happened all of a sudden. My verification is wantedly delayed from casino side to make sure I do not withdraw any of my winnings.

When I enquired by email, I got the same response as your email has been forwarded and you will be notified.

This is completely unacceptable and withdrawing the winnings is too much complicated in this casino. I feel all the issues are being addressed from casino side one by one to make sure player does not withdraw any amount.

I have even enquired about submitting the documents via email for verification. It is really frustrating as this verification process has been going on for more than two months without any positive response.

Hello,

After playing and depositing multiple times on this site, I finally won and could withdraw funds. The site states 3-5 business days. I am on day 10 and the withdrawal is still in the first “pending” stage. I have tried to verify but the site says no more verification needed. I have also contacted the chat numerous times but seem to just get the same “it won’t be much longer” answer, if possible could I receive some help communicating with this site as it seems I have exhausted all my avenues to receive my funds.

Thank you!

Hello,

I am reporting an 8-day delay regarding my withdrawal of 66051 HUF, which was requested on January 21.

Despite contacting customer support daily, I have been repeatedly given vague excuses. For the first 4 days, they claimed 'technical issues'. Today, they sent an email citing 'complex administrative procedures' and 'security checks', even though they have not requested any KYC documents from me.

They refuse to provide a Transaction ID or a specific timeframe for the payment. I believe the casino is intentionally stalling the process. I am seeking your assistance to get my funds released.

Thank you for your help in advance!

Gergő