- Home to a large game selection
- Low minimum deposit & withdrawal amounts
- Good selection of payment methods
- Limited responsible gambling tools
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Polestar Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Polestar Casino
Polestar Casino is an online casino site, home to the world's leading gaming providers. It’s fully licensed and regulated by the Government of Curacao, and more information regarding its license can be found at the foot of the casino.
The casino is available on most devices, including the latest smartphones and tablets. It also supports multiple languages, which can be accessed using the left-hand menu.
If Polestar is a new casino for you, it’s worth checking to see if any real player reviews have been written by AskGamblers members. These are a great way to get an insight into the casino from real players.
We’ve also written our online casino review below to provide you with the essential information you need to get started.
- E-Wallets 3-5 days
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Polestar Casino
You can deposit and withdraw at Polestar using various payment methods, including fiat and cryptocurrencies. We have listed the supported methods above. However, if you visit the casino's payments page, you can select your country to view only the payment methods available in your country.
The minimum deposit and withdrawal amount is €20, while the maximum amount is set by the payment processor.
Withdrawals will be processed according to the casino's monthly withdrawal limits, which take into consideration your VIP level. The higher your level, the more you can withdraw per day/month.
You can have a maximum of three withdrawals in your account at any one time and will need to submit your identification account before the withdrawal can be processed.
Withdrawals can take up to three working days to process, which does not include the time it takes to verify your account. The finance department processes withdrawals from 6 am to 5 pm GMT, Monday to Friday.
Games at Polestar Casino
The casino is home to a long list of software providers, including some of the most talked about vendors in the industry. It means you have plenty of casino games to enjoy, including the latest online slots, table games, bonus buys, progressive jackpot slots, live casino games and more. You’ll also find a selection of exclusive titles which you can’t play at any other casino.
You can list the gaming providers and select your favourites to see which ones are available. You can sort the providers alphabetically or search for your favourites. The same applies to games. You can use a different search bar to find any title almost immediately.
The games lobby is easy to use, and each game type is sorted into categories, so finding your favourites shouldn’t be hard. Don’t forget to check our casino bonuses before you start playing.
If you visit the live casino, you’ll find games of Live Blackjack, Live Roulette, Live Game Shows and more. These are hosted by multiple live providers, including Evolution Gaming.
Polestar Casinos Commitment to Responsible Gambling
The casino takes responsible gambling seriously and has listed ways to maintain control and prevent gambling addiction on its website. Any tools that the casino offers regarding responsible gambling have been listed above.
If you think you need to take a break from gambling, you can contact the casino, and they will exclude you for a while. You must do this via email, and your account will be closed within the next 24 hours.
If you feel like you need more help, the casino has listed information regarding external organisations that can assist you further, including contact details.
Customer Support at Polestar Casino
If you need help or assistance with anything, you can launch the casino's live chat feature. When you enter your name, email and message, you will be transferred to a live chat agent if one is available. If not, you will be placed in a short queue as there is no chatbot.
Support agents can assist around the clock, 24 hours a day, 7 days a week. Agents are primarily available in English but can use Google Translate if necessary.
You can also contact the casino by email. You will find the email address when you visit the Contact Us section.
Alternatively, you can visit the FAQ page where some questions have been answered, but in our experience, the fastest way to get help is through live chat.
Complaints
Read the complaints other players have left for Polestar Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello, I am complaining about Polestar Casino. I earned some money and when I wanted to withdraw it they blocked my account. Even though I sent numerous documents for account verification, they kept asking for the same documents as if they were mocking me. My account has been closed for two weeks and they are not responding to emails anymore, I think I have been defrauded.
Dear Gokturk38, We apologise for the delay, and are happy to report that your account is now open. Your documents are also verified so you are able to withdraw without any issues now. Best regards, Polestar Casino
I really question ask gamblers on their reviews of casinos such as this. We refer to ask gamblers for their opinions on casinos. This casino like all rabidi casinos are declared safe etc by ask gamblers. This is not true and I implore you put your readers first.
All rabidi casinos including polestar employ ultra predatory tactics. There's little or no responsible gaming options.
The withdrawals are delayed severely which breaches even their own conditions. The withdrawal limits are set up that if anyone wins the limits mean they have wait and wait and are at the casinos mercy as to whether they get their money or not.
The fact that you can't verify your account until they decide is predatory too. They stall and prolong everything to the limit.
I'm implore and beg that ask gamblers rethink their appraisal of rabidi products. People trust this website to tell the truth.
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details so we can review the details of the case. Sincerely, The Polestar Casino Team
First of all, I liked the layout of the casino. They have a good selection of games including Slingo which is my favourite and I quickly became a “VIP” due to large lodgements I made.
I soon realised however that their VIP status means nothing. I won over 5000 euro and they said the max I could withdraw was 800 euro in 24 hours so I ended up losing it all. I deposited even more money and made it to vip level “4” and made back nearly 3k and they still said I could only withdraw 1k maximum a day. I specifically asked them to turn off the reverse withdrawal for me as I realised I was a problem gambler but they didn’t and I lost it all again.
Finally, being an apparent VIP I was promised 10% of my weekly deposits back in cash. That week I spent almost 4k and they only gave me back 320 euro.
At one point my “vip manager” went on holiday and then I just never heard from VIP again nor the casino.
I’m writing this email because I want to outline their commitment to responsible gambling is remarkably shocking. At one point I voiced I was worried about how much money I was losing then was immediately offered a bonus. My reverse withdrawals were erratic and not once did anybody check in on me. They just don’t seem to care and their withdrawal limits are some of the worst limits I’ve ever seen in any casino (1k for a level 4 vip really?).
Polestar made no effort to make amends or to even give me the difference of my weekly cash back. I have met some casinos who really seem to care but this is just a quick money grab casino as far as I’m concerned.
Polestar Casino has all the games needed to make a strong gambling website and the bonuses are fairly enticing to say the least. Just needs a few more tweaks to be a competitive gambling site.
Too few payment options. I’m not really comfortable using my credit card for online gambling and I’m hoping there will be a third-party wallet option soon.
Hello @afilho755, First of all thank you for your review on our Brand/Website. We work everyday to keep our players satisfied, we are glad you feel like we have all the games needed to make a strong gambling website. Regarding the PSPS we have the best providers for our main GEOS and we keep working to grow our partnerships, provide all the conditions to make our players and partners feel confident and encourajed to play/work with Us.
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This is a casino where you can never win money. I haven't been able to close my account for 2 months. Their customer service is terrible. And this is a site that imposes wagering requirements, even for cashback.