OhMySpins Casino Complaints

I requested a withdrawal of 105,000 HUF from OhMySpins Casino on August 22, 2026.

The withdrawal is still showing as “Under Review” and I have not received the money.

I contacted OhMySpins customer support regarding the delay. They informed me in writing that their standard withdrawal processing time is up to 3 business days, although additional checks may sometimes cause delays.

However, significantly more than 3 business days have now passed, and I have still not received any specific explanation as to why my withdrawal is being held or when it will be processed.

I have not been informed that any additional verification documents are required from me.

I would like OhMySpins Casino to process and pay my 105,000 HUF withdrawal as soon as possible.

I can provide screenshots of the pending withdrawal and my communication with the casino as evidence.

Thank you for your assistance.

Good morning,

I have contacted Ohmyspins multiple times regarding my withdrawal, but I have only received repetitive and generic responses from their support team.

It has been almost 5 days, and the R$1,000 has still not been credited to my account.

I would appreciate a clear explanation and a prompt resolution of this issue as soon as possible.

Hello AskGamblers,

The reason for my complaint today is that after 5 business days, my withdrawal at OhMySpins is still pending without any specific reason. I don't get any proper updates from their Live Chat support, just always the same message that the team is working on it. The chat support looks like it's automated or IA agents.

I'm desperate now, and this is my last resort because I don't know what to do.

Thanks

Transaction ID: 784450273 (500 EUR withdrawal)

Hello! I have a gambling problem, and due to this, I have repeatedly asked OhMySpins to close my gaming account. I have requested this in live chat and via email. The live chat replied that they could not close my gaming account and that I must do it through email. They also cannot limit my deposit amounts and direct me to request that from my own bank.

I have asked for closure multiple times via email, the first time being several years ago.

One of the most recent emails is case number 26013710, where the casino asked me on March 20th to confirm that my gaming account would be closed. They informed me that I would lose all the funds in the account during the process. I confirm on the same day, March 20th, that I want my gaming account closed.

However, my account is not closed; instead, new bonuses are added, which the casino used to entice me to play again. As a result, I lost at least an additional 1500 euros. On March 23rd, I sent an inquiry asking why my account has not been closed and why new bonuses are being added to it. There is no response to the email.

On March 26th, I sent another email requesting the closure of my gaming account. This too has not been answered.

According to OhMySpins' terms, the gaming account will be closed within 24 hours of the request if the closure is requested due to a gambling problem.

I made a withdrawal request on 22nd Nov 2024 of INR 20,000 but until today on 28 Nov, my withdrawal still showing pending.

When I contact customer support they just answer we know the delays and say the same thing always.

They claim that the maximum processing time for withdrawal is 3 days now it's 6 days but they are delaying my withdrawal without giving any specific reasons.

Also, my request is via crypto so banking delays are out ofthe question.

Hello,

I deposited 300$ on 20th September 2024 and won around 500$+ and requested a withdrawal of 500$ on 20th September.

Today is 2nd October and I still haven't received the funds yet, it's been 12 days. The live chat is useless as I reached out to them 3-4 times but they always answer the same thing again and again. All my documents are verified and approved, still, they say there is a queue and keep delaying my payment. Dear AskGamblers team, please do something about this casino OhMySpins, this is clearly harassment as my funds are stuck there and I need them, even after all verifications, they keep holding them without a reason.

They sent me emails about verifying ip address and I did that and confirmed it with the support. But after two-three days they sent me the same ip verification email, it's so exhausting and irritating. I did everything and I used only my one device while playing on OhMySpins.

Kindly look into this matter urgently. Thank you

At the 15.12.2023 I got a bonus of about 65 Euro. I reached the wager with an amount of 1380 Euros. After that I made a withdrawal of about 500 Euro. The terms and conditions says it is only possible to win the 5x of the bonus amount so this whould be 325 euros. For this reason they cancelled the withdrawal one day later but then they didn't remove everything which was to much they removed absolutely everything.

The chat told me it was a mistake and I will get my money back.

After some days I asked again and there it says please write us a mail. I wrote several mails and all mails are getting ignored till now. I want to have my 325 Euro back otherwise I will go to the police because this is absolutely scam.

Today I tried it again and they closed the chat every time without giving me an answer.

First three tries in the chat I was logged in and every time they closed the chat with logging me out. Another person said they removed everything because I made some spins after the wager was done. I can also send you the terms and conditions but only in german. I think it makes more sense if you look there.

There they didn't tell a single word about that it is not allowed to make a spin after the wager is over. That would also makes no sense. Should I close the games after every spin and look if the wager is done?

After the wager the homepage didn't tell me anywhere that the wager was completed. I saw it only in the bonus section where I saw that it was over. I am not talking about the money they removed because it was over the maximum win I only talk about the 325 Euro which were safe win and they also removed from my account balance.

I've been playing at OhmySpins for a long time. I had used a lot of money during this time, but I also won from time to time. Payment receipts are available.

Last week I played again at OhMySpins and bet a total of 1150eur. I was lucky and won 5100eur. I wanted to pay this off. I can withdraw max 500eur at once. I have applied for this twice.

The withdrawal was immediately rejected and my account was blocked without any information. I found out via the chat that I am not verified. Which can't be, since I've already made a lot of successful payouts. I would be happy to send my documents again. Answer; "this is not possible". I received no answer to my written request by email.

I did not receive any verification information, the account was blocked without any feedback and the prize was denied.

Mail to OhMySpins in attachment. The chat could not be saved and is unfortunately not documented. Also in attachment my payments in and out by OhMySpins.

If you need any information please tell me.

Thank you for help.

< full name removed >

Hi,

My proof of address verification is taking way too long. It's taken almost 1,5 months to be more exact. Firstly I submitted a document, which took 2 weeks to be looked at, and was told it was not accepted, took a bit more than their stated 3 working days, but it's not TOO bad. Now it's been over a month since and the newest document is still not been looked at. I have proof that I uploaded this document 31.3, and I asked live chat for an update regarding this issue Monday 3.4 telling me it would be fixed the following day, Tuesday 4.4. Now it's Saturday 8.4 and it's still not looked at, not gotten ANY feedback on this document, or if they need more. This casino is just taking its time, more time than they promise. Multiple times I have been told "You will receive an email within 2-3 days" which never happens.

Hello, I have the following problem with the Ohmyspins casino. I deposited €7000. I had an account balance of 11000€. Then I was paid 6x €800. Suddenly the account was blocked. suspected fraud. I should upload proof of address, photo ID, payslip etc. I did this. The verification takes a long time. Always 1-2 weeks. Then the message, another document is missing. Even some that I have provided. In addition, withdrawals were made, which demonstrably never arrived in my account. The current account balance at Ohmyspins is no longer correct. I'm missing withdrawals over €7,000 I write to customer service every day and get the same answer every day that it will be processed as quickly as possible and that you are informed.

Hello, they don't pay me. No problem with the verification or something like that, just don't withdraw.

I contact them in live chat all time, about 1 week, everyday but they don't help.

They say all time I will get email but I don't get any email from them. 1000 euro stuck there.

Hello, they don't pay me for about 1.5 months, no problem with the verification or something like that, just don't withdraw. I contact them in live chat all time, about 2-3 weeks, everyday but they don't help. They say all time I will get email but I don't get any email from them, I write so many emails too, but no response, about 400 euro stuck there.

They just basically ignore me.

Oh and they blocked my account for no reason.

Still waiting for the payout of my win. Waiting since last week. Hope to get it now as soon as possible. I had contacted the Casino several times. They always stated that the payout will be very soon and that I have to be patient. Today I had to change my password and I don`t know why this happened, I don`t trust them anymore.