I’ve contacted daily for updates, but get the same lame responses

Good morning,

I have contacted Ohmyspins multiple times regarding my withdrawal, but I have only received repetitive and generic responses from their support team.

It has been almost 5 days, and the R$1,000 has still not been credited to my account.

I would appreciate a clear explanation and a prompt resolution of this issue as soon as possible.

Hello AskGamblers,

The reason for my complaint today is that after 5 business days, my withdrawal at OhMySpins is still pending without any specific reason. I don't get any proper updates from their Live Chat support, just always the same message that the team is working on it. The chat support looks like it's automated or IA agents.

I'm desperate now, and this is my last resort because I don't know what to do.

Thanks

Transaction ID: 784450273 (500 EUR withdrawal)

Hello! I have a gambling problem, and due to this, I have repeatedly asked OhMySpins to close my gaming account. I have requested this in live chat and via email. The live chat replied that they could not close my gaming account and that I must do it through email. They also cannot limit my deposit amounts and direct me to request that from my own bank.

I have asked for closure multiple times via email, the first time being several years ago.

One of the most recent emails is case number 26013710, where the casino asked me on March 20th to confirm that my gaming account would be closed. They informed me that I would lose all the funds in the account during the process. I confirm on the same day, March 20th, that I want my gaming account closed.

However, my account is not closed; instead, new bonuses are added, which the casino used to entice me to play again. As a result, I lost at least an additional 1500 euros. On March 23rd, I sent an inquiry asking why my account has not been closed and why new bonuses are being added to it. There is no response to the email.

On March 26th, I sent another email requesting the closure of my gaming account. This too has not been answered.

According to OhMySpins' terms, the gaming account will be closed within 24 hours of the request if the closure is requested due to a gambling problem.

I made a withdrawal request on 22nd Nov 2024 of INR 20,000 but until today on 28 Nov, my withdrawal still showing pending.

When I contact customer support they just answer we know the delays and say the same thing always.

They claim that the maximum processing time for withdrawal is 3 days now it's 6 days but they are delaying my withdrawal without giving any specific reasons.

Also, my request is via crypto so banking delays are out ofthe question.

Hello,

I deposited 300$ on 20th September 2024 and won around 500$+ and requested a withdrawal of 500$ on 20th September.

Today is 2nd October and I still haven't received the funds yet, it's been 12 days. The live chat is useless as I reached out to them 3-4 times but they always answer the same thing again and again. All my documents are verified and approved, still, they say there is a queue and keep delaying my payment. Dear AskGamblers team, please do something about this casino OhMySpins, this is clearly harassment as my funds are stuck there and I need them, even after all verifications, they keep holding them without a reason.

They sent me emails about verifying ip address and I did that and confirmed it with the support. But after two-three days they sent me the same ip verification email, it's so exhausting and irritating. I did everything and I used only my one device while playing on OhMySpins.

Kindly look into this matter urgently. Thank you

At the 15.12.2023 I got a bonus of about 65 Euro. I reached the wager with an amount of 1380 Euros. After that I made a withdrawal of about 500 Euro. The terms and conditions says it is only possible to win the 5x of the bonus amount so this whould be 325 euros. For this reason they cancelled the withdrawal one day later but then they didn't remove everything which was to much they removed absolutely everything.

The chat told me it was a mistake and I will get my money back.

After some days I asked again and there it says please write us a mail. I wrote several mails and all mails are getting ignored till now. I want to have my 325 Euro back otherwise I will go to the police because this is absolutely scam.

Today I tried it again and they closed the chat every time without giving me an answer.

First three tries in the chat I was logged in and every time they closed the chat with logging me out. Another person said they removed everything because I made some spins after the wager was done. I can also send you the terms and conditions but only in german. I think it makes more sense if you look there.

There they didn't tell a single word about that it is not allowed to make a spin after the wager is over. That would also makes no sense. Should I close the games after every spin and look if the wager is done?

After the wager the homepage didn't tell me anywhere that the wager was completed. I saw it only in the bonus section where I saw that it was over. I am not talking about the money they removed because it was over the maximum win I only talk about the 325 Euro which were safe win and they also removed from my account balance.