Magik Slots Casino Complaints

Hello,

I have been playing at Magik Slots for a while now and accumulated 200 euros. I would like to make a withdrawal and when I go to the Withdrawal section on my account, I keep getting the information saying I can't withdraw because my account balance is either zero or comprised entirely of bonuses. Now, none of this is true. I only got a 30 euro bonus at the beginning, and spent 230 euros at the casino, so I should be able to withdraw some funds.

It seems that Magik Slots customer service doesn't exist. I'm surprised to see comments here saying there is live support. There isn't! I wrote them numerous messages and tried to call them on their phone number but it said: "Please wait for the next available agent" and hung up immediately after. The same happened several times. So, something is very shady with this company.

I'm desperately hoping to find help here, Askgamblers. Please help.
Thank you.
Z

Casinos seem to hate my betting. (when i win, not when i loose) Now its Magik slots!

I like to play single number on roulette. That makes me sometimes loose big and sometimes win big. . Its never any problem when i loose big. When i win they say i cant play like that. So i have to warn everybody, dont play single number. It is obviously for some reason not ok. (if you win) I dont know how you can play without them accusing you for irregular play. You never now what ideas they can get.

This time they have stolen 1050 euro from me. I did only get my last deposit back.
As you can see attached i did deposit 10 october 900 euro and lost it. They had no problem with that. hmmm..
Then the 13th october i did deposit 900 again and played as i use to. I play one number same stake. This deposit i won and i wanted to withdraw 1950 euro.

Then i got the message below:


Hi Patrik,

As part of our regular review, we have seen that our general terms and conditions were not met.

The general terms and conditions prohibit the use of Martingale, duplicate and similar systems and strategies. (You can review the terms and conditions by clicking the "General Terms" link at the bottom of our page.)

We have therefore canceled your withdrawal request and removed the profits.

If you have any questions, please reply to this email or contact our customer support via Live Chat on our website.


Sincerely,
verification team


Ticket Details
Ticket ID: QYA-738-38352
Department: Magik Slots Casino Finance Dep

Hello, I made a deposit of 340 euro on June 22, 2018 and won 2000 euros. I sent the documents and my account was verified for cashout. I made a withdrawal of 2000 euros and they were approved. Below I provided a screenshot of my email screen about the confirmation of the withdrawal. Five days later online chat said that they did not send money and are waiting for more photo documents. Nobody warned me about additional documents! The next day I could not enter into my account. I sent several emails and received no reply. For a week nobody tells me why my account is closed and on what grounds. Help please understand the situation. Thanks.