Complaint #5 Magik Slots Casino

Unable to withdraw funds

By zsurti

7 years ago

Hello,

I have been playing at Magik Slots for a while now and accumulated 200 euros. I would like to make a withdrawal and when I go to the Withdrawal section on my account, I keep getting the information saying I can't withdraw because my account balance is either zero or comprised entirely of bonuses. Now, none of this is true. I only got a 30 euro bonus at the beginning, and spent 230 euros at the casino, so I should be able to withdraw some funds.

It seems that Magik Slots customer service doesn't exist. I'm surprised to see comments here saying there is live support. There isn't! I wrote them numerous messages and tried to call them on their phone number but it said: "Please wait for the next available agent" and hung up immediately after. The same happened several times. So, something is very shady with this company.

I'm desperately hoping to find help here, Askgamblers. Please help.
Thank you.
Z

Disputed Casino Magik Slots Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

7 years ago

Dear @zsurti,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Magik Slots Casino

• Representative

7 years ago

Hi ZSURTI

Thank you for bringing this matter to our attention.

Please be advised that when you created an account at the casino you agreed to accept all the terms and conditions of the casino.

When a player makes their first deposit they automatically receive a deposit bonus. The Bonus Terms and Conditions states, that:

“All Deposit Bonuses will automatically be credited to the player upon a successful Deposit.

Canceling a Bonus by players can be made by contacting support 24/7. The Bonus can be canceled as long as the player did not make a single bet.

If a player wishes not to receive an automatic Bonus by the system, the player may do so by contacting support 24/7.

The bonus Wagering Requirements are applied to the deposit and bonus money.

Withdrawing funds excluding the Bonus amount can be made only after the player completed the wagering requirements."

You created the account on the 14th of March 2019 and made the deposit. We can confirm that you played both bonuses and deposit.

When we examined your account we found that you have not sent an email request to removed the bonus before playing. Please be advised that the Casino Live Chat is always available from 5:00 till 24:00 GMT +1 time.

We can understand your frustrations, however, this is the reason why you are not able to request a withdrawal at this time.

Kind regards

MAGIK SLOTS CASINO

Magik Slots Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,177

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Magik Slots Casino Complaints

See all complaints for this casino

Won't let me withdraw my legitimate winnings

Casinos seem to hate my betting. (when i win, not when i loose) Now its Magik slots!

I like to play single number on roulette. That makes me sometimes loose big and sometimes win big. . Its never any problem when i loose big. When i win they say i cant play like that. So i have to warn everybody, dont play single number. It is obviously for some reason not ok. (if you win) I dont know how you can play without them accusing you for irregular play. You never now what ideas they can get.

This time they have stolen 1050 euro from me. I did only get my last deposit back.
As you can see attached i did deposit 10 october 900 euro and lost it. They had no problem with that. hmmm..
Then the 13th october i did deposit 900 again and played as i use to. I play one number same stake. This deposit i won and i wanted to withdraw 1950 euro.

Then i got the message below:

Hi Patrik,

As part of our regular review, we have seen that our general terms and conditions were not met.

The general terms and conditions prohibit the use of Martingale, duplicate and similar systems and strategies. (You can review the terms and conditions by clicking the "General Terms" link at the bottom of our page.)

We have therefore canceled your withdrawal request and removed the profits.

If you have any questions, please reply to this email or contact our customer support via Live Chat on our website.

Sincerely,
verification team

Ticket Details
Ticket ID: QYA-738-38352
Department: Magik Slots Casino Finance Dep

Resolved

€1,050

Closed the account and did not pay €2,000

Hello, I made a deposit of 340 euro on June 22, 2018 and won 2000 euros. I sent the documents and my account was verified for cashout. I made a withdrawal of 2000 euros and they were approved. Below I provided a screenshot of my email screen about the confirmation of the withdrawal. Five days later online chat said that they did not send money and are waiting for more photo documents. Nobody warned me about additional documents! The next day I could not enter into my account. I sent several emails and received no reply. For a week nobody tells me why my account is closed and on what grounds. Help please understand the situation. Thanks.

Resolved

€2,000