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Magik Slots Casino - Won't let me withdraw my legitimate winnings

RESOLVED
Putriknr1 Sweden
Posted on October 17, 2018.

Casinos seem to hate my betting. (when i win, not when i loose) Now its Magik slots!

I like to play single number on roulette. That makes me sometimes loose big and sometimes win big. . Its never any problem when i loose big. When i win they say i cant play like that. So i have to warn everybody, dont play single number. It is obviously for some reason not ok. (if you win) I dont know how you can play without them accusing you for irregular play. You never now what ideas they can get.

This time they have stolen 1050 euro from me. I did only get my last deposit back.
As you can see attached i did deposit 10 october 900 euro and lost it. They had no problem with that. hmmm..
Then the 13th october i did deposit 900 again and played as i use to. I play one number same stake. This deposit i won and i wanted to withdraw 1950 euro.

Then i got the message below:


Hi Patrik,

As part of our regular review, we have seen that our general terms and conditions were not met.

The general terms and conditions prohibit the use of Martingale, duplicate and similar systems and strategies. (You can review the terms and conditions by clicking the "General Terms" link at the bottom of our page.)

We have therefore canceled your withdrawal request and removed the profits.

If you have any questions, please reply to this email or contact our customer support via Live Chat on our website.


Sincerely,
verification team


Ticket Details
Ticket ID: QYA-738-38352
Department: Magik Slots Casino Finance Dep

Posted on October 17, 2018.

Hello PUTRIKNR1,

Thank you for bringing this to our attention.

Please be advised we are investigating and will respond shortly.

Kind regards

Magikslots Casino

Putriknr1 Sweden
Posted on October 17, 2018.

ok, I will wait for your reply.

Posted on October 21, 2018.

Hello Putriknr1,

Please note that we are awaiting a response from management.

Kind Regards,
Magikslots casino

Putriknr1 Sweden
Posted on October 21, 2018.

shouldnt take too long. Ive played single number on roulette. What normal kind of casinos doesnt allow that.

AskGamblers
Posted on October 25, 2018.

Dear @Putriknr1,

AskGamblers Complaints Team have been informed by Magik Slots Casino management the issue has been resolved, can you please confirm. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Putriknr1 Sweden
Posted on October 25, 2018.

Yes! I got the money. Im very happy ask gamblers exist. Thanks so very much! You are very important in this buisness. Keep up the good work!

AskGamblers
Posted on October 26, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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