Lucky Bird Casino Complaints

This casino after limiting my account has also blocked access to it. I can not log in.

After contacting the support through chat they say that I have violated some rules which in my opinion don't have a base. They refuse to give details in which case of bet I have violated the rules.

My account is fully verified by the way.

Before this they voided a bet saying that the result of the match was known before as a fixed match, while the match was available to bet in their bet provider, i asked them to give me proof of this but they didn't have, so IMO they just guessing or just don't want to pay winners, because they lost money from this. So they just void any bets they want, which is unfair play to me.

I asked the payment team again through email to release at least the funds, but they denied it again.

I will attach some screenshots from their emails and a transcript from their chat. In case u need more info on this let me know, and I will give you everything possible.

Thank you!

I´ve requested a couple of withdrawals that were processed through Jeton payment system. Everything worked properly.

Then out of the blue they´ve removed Jeton and just allowed bank transfer. However this could never be done. I´m waiting for months and they just keep saying that it´s not working and so on. With such delay they even obliged me to make another deposit saying that in their terms & conditions that if I don´t make a deposit for the last 30 days then I cannot ask for a withdrawal. Of course after the deposit they just keep saying that payment is failing and for me to wait. Probably till the 30 days so they force me again to deposit.

I´m tired of waiting so I kindly ask Askgamblers to submit a complaint to get my withdrawals processed.

Thank you!

I opened this account on 20 Nov 2020.

I have made 4 deposits, each time using Bitcoin. The casino has always accepted my bitcoin deposit.

I have made a few withdrawals, and these are normally paid to me within a few days.

My last deposit was made on 2 March 2021.

I now have a balance of 3,685 and I am unable to withdraw using bitcoin.

When I first contacted support, they simply tell me to clear cookies etc. - This made no difference.

I was then told "we will send this to the responsible department" - I am not contacted by anyone for three days.

I try again today, and the option is not available. Support tell me to use ecoPayz instead.

I do not have an ecoPayz account, and creating one is not s simple task. Even if I do manage to create one, there is no option to transfer from ecoPayz to Bitcoin.

The reason I play Lucky Bird is because I can deposit and withdraw using Bitcoin.

My account is fully verified.

How can a site allow deposit using one method, and then insist you withdraw using a different method?

Sending a payment using Bitcoin is the EASIEST method in the world. They have my wallet address, just send me my money!!